license key is out of installs on a new license

[Marla]

Hi there, I keep getting the notice on my Events Calendar plugin that reads:

There is new version of Event Tickets Plus available but your license key is out of installs. Learn more or manage your licenses.

Yet i recently purchased the license. When I go to “manage your license” I see my license is valid till Dec 2017. What can I do to resolve this error message?

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/why-do-we-keep-getting-the-invalid-license-key-message/

[Geoff B.]

Good afternoon Marla and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the license key error message you have encountered.
I would love to help you with this topic.

From what I can see you currently have 2 licenses (which are still valid):

1. Event Tickets Plus (tied to http://www.marlamcdermott.com/)
2. the Events Calendar Pro (tied to http://www.walnutclub.org/)

From the looks of it, perhaps the assignment of http://www.marlamcdermott.com to Event Tickets Plus was accidental ?

In any case, the good news is that you can still fix it. Here are a couple of good articles on that topic:

1. https://theeventscalendar.com/knowledgebase/license-key-out-of-installs/ 
2. https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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