[Geoff B.]

Good evening Hugues and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the styling challenges you have been facing.
I would love to help you with this topic.

For more autonomy, I would highly recommend reading the following for styling issues: https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

With that in mind, the issue is that the font change rule is only applicable to formidable form buttons and has not been set for other buttons on the site.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.events-single .frm_style_formidable-style.with_frm_style .frm_submit button {
font-family: “Tungsten A”, “Tungsten B”, “Arial”, “Helvetica”, “sans-serif”;
font-style: normal;
font-weight: 600;
letter-spacing: 2px;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Colin and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Before we begin, just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.

The reason I am bringing this up is because veering away from the built-in settings also means we will not be able to support compatibility between WPML and our plugins if you choose to go that way.

It also worth noting that is not a bug per se, but rather an implementation decision to ensure compatibility with WPML.

Furthermore, I would highly advise against modifying files that are included in a plugin directly  (e.g.:sitepress-multilingual-cms/wpml-config.xml) as this can also break other functionalities. It also means you will have to perform these changes every time you upgrade the plugins.

With that in mind, here are a couple of things to get you started:

1. The file that currently sets this up is located at /wp-content/plugins/the-events-calendar/src/Tribe/Integrations/WPML/Defaults.php
2. Typically the wpml-config.xml is set in each plugin’s root folder as opposed to making the changes in sitepress-multilingual-cms/wpml-config.xml directly

As for your second question, our plugin does not deactivate this file. I would recommend contacting WPML’s support and reviewing your WPML settings.

I would also try:

1. Deactivating Events Manager and WPML Compatibility (which might interfere)
2. Making sure you have all the required plugins to run WPML with the Events Calendar:
   1. https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
   2. https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Rafael and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the tickets not being sent properly on your site. Yikes!
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, you are mentioning that you installed easy wp smtp. Can you confirm if you have used the test tool in its settings to confirm the configuration works ?

Finally, can you send me a screenshot of your settings for the Events -> Settings -> Tickets page ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Kelly and welcome back!

Thank you for reaching out to us.

We are sorry to hear about that extra white space creeping up on the page while you are using shortcodes.

I would love to help you with this topic.

What is going on is that the sidebar on that page has a hardcoded CSS rule that looks like this

style= "min-height: 2699px;"

Removing that rule should fix the issue, as an alternative, you could override that rule with CSS.

.tribe-is-responsive .aside_right .widget-area {
min-height: 0 !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Simon and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

First off, you are absolutely right, this is related to a CSS rule from your theme.
More specifically:
@media only screen and (min-width: 1200px) {
.cb-main {
width: 750px;
}
}

Note that this rule is likely to be found in several places in your CSS stylesheet (for the different widths).

There are couple of things you can do:

1. Explore the page at different resolutions using https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/ to find out which rules cause issues
2. Experiment with different Events -> Settings -> Display settings as described here: https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

If you decide to add CSS rules, try something like

.single-tribe_events #cb-content .cb-main {width: 100% !important}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Albert and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Can I add a new site to the license now?

Absolutely. You can even move licenses around if you want to: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Hamza and welcome to the Events Calendar forum!

Thank you for your interest in our products. It’s truly appreciated.

However, please note that we do not offer support for our free plugin in this premium add-ons forum.

But, the good news is that you are still welcome to consult this forum to your liking and browse it for solutions, snippets and tutorials.

If you don’t mind, in the future could you please post your support questions here: https://wordpress.org/support/plugin/the-events-calendar or perhaps consider the purchase of one of our premium plugins to get access to premium support ?

With that in mind, by the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and see if it helps.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

If the above doesn’t help, please enable WP_DEBUG and WP_DEBUG_LOG.

Best regards,

Geoff B.

[Geoff B.]

Good evening Mustafa and welcome to the Events Calendar forum!

Thank you for your interest in our products. It’s truly appreciated.

However, please note that we do not offer support for our free plugin in this premium add-ons forum.

But, the good news is that you are still welcome to consult this forum to your liking and browse it for solutions, snippets and tutorials.

If you don’t mind, in the future could you please post your support questions here: https://wordpress.org/support/plugin/the-events-calendar or perhaps consider the purchase of one of our premium plugins to get access to premium support ?

With that in mind, when translation file strings are not kicking in, it is usually caused by one of the following things:

1. Your translation files are not up to date (which actually was accidentally the case in our latest release)
2. You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder
3. Your theme is using its own text domain for some of the strings related to the calendar

In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.

If your theme is using its own text domain for template customizations, I would strongly suggest reverting back to the Events Calendar text domain in your child theme.

Best regards,

Geoff B.

[Geoff B.]

Good evening Andrey and welcome to the Events Calendar forum!

Thank you for your interest in our products. It’s truly appreciated.

However, please note that we do not offer support for our free plugin in this premium add-ons forum.

But, the good news is that you are still welcome to consult this forum to your liking and browse it for solutions, snippets and tutorials.

If you don’t mind, in the future could you please post your support questions here: https://wordpress.org/support/plugin/the-events-calendar or perhaps consider the purchase of one of our premium plugins to get access to premium support ?

With that in mind, I would recommend going through the following guides:

1. http://theeventscalendar.com/knowledgebase/new-user-primer-the-events-calendar-and-events-calendar-pro/
2. https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/
3. https://theeventscalendar.com/knowledgebase/wp-admin-settings-overview/

Best regards,

Geoff B.

[Geoff B.]

Good evening Tim and welcome to the Events Calendar forum!

Thank you for your interest in our products. It’s truly appreciated.

However, please note that we do not offer support for our free plugin in this premium add-ons forum.

But, the good news is that you are still welcome to consult this forum to your liking and browse it for solutions, snippets and tutorials.

If you don’t mind, in the future could you please post your support questions here: https://wordpress.org/support/plugin/the-events-calendar or perhaps consider the purchase of one of our premium plugins to get access to premium support ?

With that in mind, I would recommend experimenting with the options found here: https://theeventscalendar.com/knowledgebase/how-to-make-your-calendar-your-sites-home-page/

Make sure to re-save your permalinks after each attempt and clear your site and browser caches.

Best regards,

Geoff B.

[Geoff B.]

Good evening Samuel and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe the following articles will answer all of your questions:

1. https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/
2. https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Che and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Is there a social plugin that works with TEC so that the event page shows the site members that have already booked for this specific event?

Indirectly, yes.

Using our Event Tickets Plus premium add-on (https://theeventscalendar.com/product/wordpress-event-tickets-plus/) on top of our free Event Tickets plugin (https://theeventscalendar.com/product/wordpress-event-tickets/) provides you with an attendee list that can be displayed.

However, this is not directly related to any social media plugin.

You could however, outside of the use of our plugin, allow user to register to your site using their social media accounts which in turn typically translates in WordPress user accounts being created.

What our plugin displays is the WordPress user info in the attendee list (including gravatars if any)

– The event price ticket is assigned for every user depending on the plan he signed?

This most likely feasible, but it will require integration with a third-party premium plugin that establish pricing per user Role or subscription.

There are quite a few out there, so I would recommend experimenting with them.

Just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.

With that in mind, I would recommend also reading the following: https://theeventscalendar.com/customizations/

If coding is not really your forte, you might want to hire one of our recommended customizers to do the customization for you.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

 

Good evening Edward and welcome to the Events Calendar forum!

Thank you for your interest in our products. It’s truly appreciated.

However, please note that we do not offer support for our free plugin in this premium add-ons forum.

But, the good news is that you are still welcome to consult this forum to your liking and browse it for solutions, snippets and tutorials.

If you don’t mind, in the future could you please post your support questions here: https://wordpress.org/support/plugin/the-events-calendar or consider purchasing one of our premium add-ons ?

With that in mind, here are a couple of things you might try:

1. Play around with the Events template setting in Events -> Settings -> Display
2. If you are using an SEO plugin, try looking for the settings related to Archives and tweak them
3. Try temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if that helps

Best regards,

Geoff B.

Geoff B.

[Geoff B.]

Good evening Edgar and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Is there a way to customize products or plug in available that supports bottle service?

The answer is most probably. It will all depend on what you are trying to accomplish.

As a first step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you provide me with an example of a product (URL) you are selling to which you would like to add bottle service ?

Finally, could you tell me if you are simply looking to add that as a reservation option or if you would want to ask for payment online ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Mark and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

I would like to populate the same calendar to all my “Event Calendar” pages across these subsites.

This very feature will actually make it to our plugins this spring.

Unfortunately, I cannot commit to a release date at this point. But stay tuned!
Our blog posts and twitter feeds should keep you in the know 🙂

In the meantime, the only way to do this is to use the indirect approach: use something such as Google Calendar or iCal as a master.

Once that is done, you can simply use our Event Aggregator tool to populate your various calendars: https://theeventscalendar.com/product/event-aggregator/

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

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