[Geoff B.]

Good morning Simon and welcome back!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Thank you for reaching out to us.

We are sorry to hear about those error messages showing up in your client’s emails. Yikes!
I would love to help you with this topic.

This is probably caused by one of 2 things:

1. The recent WooCommerce 3 update contained some pretty substantial changes that broke compatibility with several plugins, including ours.

   The good news is that we have quickly released Event Tickets Plus which should solve all of these issues. I would recommend upgrading to 4.4.5

2. It is possible that your installation contains some customizations for our plugins that require updating.This is usually found in either the <b>/tribe-events/</b> folder of your WordPress theme’s directory or in its <b>functions.php</b> file.

   You can do a quick test to see if the problem persists while you temporarily revert back to a default WordPress theme such as twenty-sixteen.

   Or you could simply temporarily rename the <b>/tribe-events/</b> folder of your WordPress theme’s directory to <b>/z_tribe-events/</b>

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good morning Dion and welcome back!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Thank you for reaching out to us.
I would love to help you with this topic.

What is going on is that our Filter Bar plugin is not yet compatible with WPML.
You can read all about it here: https://theeventscalendar.com/knowledgebase/wpml-support/

With that in mind, we are planning on making all of our plugins WPML compatible over time (the next target would probably be Event Tickets and Event Tickets Plus).

Alas, I do not have a release date for Filter Bar compatibility at this point. But stay tuned!

I wish I had a better answer for you, but for now it’s the best one I have unfortunately.

Best regards,

Geoff B.

[Geoff B.]

Good morning Peter and welcome to the Events Calendar Support forum!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Thank you for reaching out to us.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, without seeing the actual site, you should know that all of the transactional aspect of things is handed over to WooCommerce. So, there are a couple of things you could do:

1. Make sure the Paypal option is deactivated from WooCommerce (if that is possible)
2. Use a plugin to limit the payment gateway for certain products (e.g.: https://wordpress.org/plugins/woocommerce-product-payments/)
3. Remove all traces of the Paypal related email from the front-end using CSS or a template customization. You might want to read our Themer’s guide to get a sense of how that works.

Hang in there!

Geoff B.

[Geoff B.]

Good morning William,

I am super stoked to hear things are moving along swiftly.

If the performance issues ever creep back in, please let us know.

Kudos on finding a workaround for the filter bar!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Danielle and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the widget being so big on your calendar. Yikes!
I would love to help you with this topic.

As you have found out, it is very likely that some of the rules found either in Divi or one of it’s related plugins.

Either way, it should be pretty easy to fix. But, in order to do that, I would need to actually see the issue on a real live site as I am unable to reproduce the issue on my end while using Divi and none of your examples seem to still be around.

In the meantime, I believe it is worth experimenting with the first setting found under Events -> Settings -> Display (Default stylesheet used for events templates) to see if switching between Full styles and Tribe events styles helps.

Hang in there!

Geoff B.

[Geoff B.]

Good evening James and welcome to the Events Calendar Support forum!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Thank you for reaching out to us.
I would love to help you with this topic.

The best way to achieve what you are looking for would be using a code snippet.

You can apply the following snippet in the functions.php file of your theme (without the PHP tag at the top) as a starting point: https://gist.github.com/GeoffEW/69f8a033fb614c78b3de45a197431135

What this will do is display whatever value you input in the event cost field and disregard the ticket prices.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Kathrine and welcome back!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Thank you for reaching out to us.

We are sorry to hear about the internal server error creeping up on your site while customers are going through their checkout. I would love to help you with this topic.

I believe this is a side effect of the recent WooCommerce 3 upgrade.
This upgrade included some major changes that created several issues with various plugins, including ours.

The good news is that we were quick to release a fix for these issues.

Upgrading Event Tickets Plus to 4.4.5 should fix this for you.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Julian and welcome back!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Thank you for reaching out to us.

We are sorry to hear that your site crashed while trying to add the Events Calendar Pro. Yikes!
I would love to help you with this topic.

What is going on is that there are some customizations for our calendar that are sitting in the functions.php file of your Jupiter Child theme. These customization are most likely using deprecated functions which break the site.

In other words, short term, you will need to remove them to get your site back up AND user the Events Calendar.

Here’s what I would suggest:

If the error in question is stopping you from accessing your website dashboard (/wp-admin/), you need to find a way to disable our plugins temporarily.

To do so, you will need FTP or File Manager (via CPanel) access:

1. Find the following folder on your installation: /wp-content/plugins/events-calendar-pro/
2. Rename it to something like /wp-content/plugins/z_events-calendar-pro/
3. This will deactivate the plugin and let you access your dashboard again.

Once you do, you can revert the name change back to /wp-content/plugins/events-calendar-pro/ , the plugin will stay deactivated.

Next, I would remove all the customizations temporarily.

This is usually found in either the <b>/tribe-events/</b> folder of your WordPress theme’s directory or in its <b>functions.php</b> file.

Simply temporarily rename the <b>/tribe-events/</b> folder of your WordPress theme’s directory to <b>/z_tribe-events/ </b>AND scour your functions.php for any “tribe” string and comment these out. At the very least, you should do that with line 161 of /wp-content/themes/jupiter-child/functions.php

Once that is done, you should be able to reactivate the Events Calendar Pro without your site crashing.

You could then reactivate your customizations one by one until you find the ones that break the site (need updating).

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Leslie and welcome to the Events Calendar Support forum!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Thank you for reaching out to us.

I am super stoked that you found a solution to your need. Kudos and it’s awesome that you are sharing for everybody’s benefit.

As a side note, some users also have had success using the Full Styles option found in Events -> Settings -> Display

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Cody and welcome back!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Thank you for reaching out to us.

We are sorry to hear about the message your users are receiving.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

By the sounds of it, this could either be related to a customization that requires updating or to some security/user role capability issue.

Could you tell me if you receive the same message when you try to submit an event via the front-end while being logged as an admin user ? Could you also try the same with a user that has a subscriber role ?

Let me know how that goes.

Hang in there!

Geoff B.

[Geoff B.]

Good evening Anna and welcome back!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Thank you for reaching out to us.
I would love to help you with this topic.

Is there a way to have that 3-class ticket listed for sale on all 3 events? Is there a way for the ticket sales of the 3-class ticket to affect the stock levels of the single class tickets?

The are 2 ways to do this.

1. Using the recurring events functionality.

   You could totally take advantage to the current limitation of how these 2 plugins integrate together at the time of writing. To make a long story by all the tickets are shared between all events.

   You could hide the unwanted tickets in each individual event using CSS.

   The pros: very easy to create + you literally have the same 3 class ticket for each displayed in each class event.

   The cons: does not really offer the global stock option (you will have to keep track of this entirely manually + some CSS might be required

2. Simply doing a “copy” of what you did on the 2 other events.

   The pros: You will be able to use the global stock option on each class event (between the class event ticket and the 3 day class ticket) + No CSS required

   The cons:  The 3 class ticket will not really be shared between the different class events (in reality it is just a “copycat”, not the same ticket) + you will still need to adjust the global stocks manually on each class event to make sure you do not overbook.

I realize none of these solutions are perfect, but I would tend to prefer the second one for now.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Alex and welcome back!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Thank you for reaching out to us.

We are sorry to hear about these multiple issues you have encountered.
I would love to help you with this topic.

events occurring on the same day at different times displaying the same time on the front-end, and some events occurring on the same day at different times linking to a 404 rather than the proper event detail page.

We apologize for the inconvenience caused by this glitch.
We are actively working on a solution for this.

I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.
They need to assign it, code it, test it, and schedule it for release.

The good news is that you will be contacted as soon as a fix is available.
Thank you for your patience as we see this through.

In the meantime, it looks like downgrading to 4.2.4 is very likely to fix the issue.

I recommend reading the following: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Hang in there!

Geoff B.

 

[Geoff B.]

Good evening William and welcome back!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Thank you for reaching out to us.

We are sorry to hear about that you did not have a smooth experience so far.
I would love to help you with this topic.

1. The Event Aggregator isn’t pulling in details from Google Calendar. My forum question about that has received no response yet.

It looks like you are in great hands with my colleague Barry on this topic. I will let him continue that thread with you.

2. Now that I’ve added some events, The Events Calendar Pro seems to be drastically slowing down the website. I had no issues with speed until I added a handful of events. Now it takes 20+ seconds to load the main calendar page and (for some reason) the home page.

Yikes! That is huge.

 

There are surely a couple of things that can be done to help with that.
For starters, I would recommend reading the following:

• https://theeventscalendar.com/knowledgebase/performance-considerations/
• https://theeventscalendar.com/knowledgebase/caching-basics/

Additionally, you might want to play with the Create recurring events in advance for setting under Events -> Settings -> General as well as use the Enable the Month View Cache setting under Events -> Settings -> Display

3. I bought the Filter Bar as part of the bundle, but apparently it ONLY works on the main calendar page. Had that been clearly stated up front, I never would have bought it. I’m displaying events on multiple pages, and users need the ability to filter them everywhere, not just the main calendar page.

I believe you are referring to the fact that the Filter Bar is not yet compatible with the different shortcodes.

Please know that this feature is definitely on our roadmap and you will be contacted as soon as it’s out. But alas, I cannot offer a release date yet.

It is a shame that this specific feature was the main reason you bought the filter bar in the first place and that it is not ready at the time of writing.

The good news is you are fully entitled to a refund if you want one since you are within 30 days of your purchase.

I’m sorry, guys, but I really feel like I’ve been ripped off. For $200-300, these issues just shouldn’t be there, and if they are, then support should be much quicker in dealing with them.

I totally understand why you would feel that way provided your unlucky streak.
We are terribly sorry, especially considering that this is the exact opposite of the experience we want our valued customers to have.

With that in mind, you should know that we take support very seriously and work really hard at improving all aspects of it: speed, quality, maintenance, etc…

But, as you have found out, there are unfortunately some bumps in the road on our way there.
Thank you for sticking with us so far!

I either need to get a solution to these problems or a refund. At this point I don’t care which. I’m holding up launching a new site for a client because of these issues.

Hopefully my answers and those of Barry will get you one step closer to being able to launch a site.

Hang in there!

Geoff B.

 

[Geoff B.]

Good evening Mike and welcome back!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Thank you for reaching out to us.

We are sorry to hear about bots spamming your calendar. Yikes!
I would love to help you with this topic.

My recommendation would be, after a database backup, to work directly in phpMyAdmin or SQLPro.

In other words working directly with the database as opposed to adding the extra WordPress layer.

You will find what you are looking for in the wp_posts table. You can filter by the tribe_events post type.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Rene and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

In the new version it is not possible (anymore) to set an exclusion (for one date) within a recurring event.

Good news! It is still possible to achieve what you are looking for.

That option has simply been renamed to Once (Einmal in German).

If you have not already done so, you might want to take a look at our updated guide: https://theeventscalendar.com/knowledgebase/pro-recurring-events/

Let me know if that helps.

Have a great day!

Geoff B.

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