[Geoff B.]

Good evening Adam and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the tickets not being sent. Yikes!
I would love to help you with this topic.

If you have not already done so, check out the When should tickets be emailed to customers? setting under Events -> Settings -> Tickets.

This establishes when the ticket is sent (in some cases, only when the order status is set to “complete”).

Another common solution is to have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: <u>https://wordpress.org/plugins/easy-wp-smtp/</u&gt;

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Jeffrey and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/bc4e5ede6be660d446e3e4cf4bca5b8c

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Brendan and welcome back!

Thank you for reaching out to us.

We are sorry to hear that the glitch still seems present on your site. Yikes!
I would love to help you with this topic.

By default should the shop page be listing or not listing events?

That is absolutely correct. I will get back to you shortly with our testing results.

For now, as we investigate this further, you could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/dc504166ac629c226fa9b1f8988bf082

More specifically, the edited version.

Thank you for your understanding.

Best regards,

Geoff B.

[Geoff B.]

Good evening Madeline and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the shortcode not rendering complete views on normal page on your site.

I would love to help you with this topic.

There are a couple of things I would recommend trying to see if they help:

1. When you are adding the shortcode on a normal page, could you try to see if changing the page template helps ?
2. Could you experiment with the previous setting while doing the same with the Events Template setting from Events -> Settings -> Display ?
3. Could you ensure your Cache engine has been properly cleared and/or is not applied to the page where you are using the shortcode ?

Another quick test (using a maintenance page plugin and after a database backup) would be to try temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if that solves the issue.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening William and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the photo view no longer displaying properly on your site. Yikes!
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, there seems to be some sort of Javascript based conflict going on.
You can see that by using the Developer tools from Google Chrome and looking at the Console tab.

More specifically, there seems to be a conflict with one of the jquery scripts found in your theme.
Resolving that conflict will probably fix the issue.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there!

Geoff B.

[Geoff B.]

Good evening and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your question.

Can we display one price for non-members and then if a user logs into WP they would see a discounted price?

The short answer is yes.

You can do so because we hand over all of the transactional aspect of tickets to WooCommerce.

As such, using a role-based discount plugin should allow you to reach your goal.
There are a few of them out there, so you might want to do a bit of research before you choose the one that you like best.

Here’s an example: https://wordpress.org/plugins/woocommerce-role-pricing/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Sara and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

The best solution would be to use CSS for that purpose.

Here’s an example of some rules that will help display that view from 8am to 10pm

/* start at 8:00 AM */
.tribe-week-grid-inner-wrap > .tribe-week-grid-block:nth-child(-n+8),
.tribe-week-grid-hours > div:nth-child(-n+8) {
display: none;
}

/* end at 10:00 PM */
.tribe-week-grid-inner-wrap > .tribe-week-grid-block:nth-child(11),
.tribe-week-grid-hours > div:nth-child(11) {
display: none;
}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Kevin,

I am super stoked that this worked well for you.

I want to remove the “view more” link in list view. I just want to put my own custom button there.

The best way to do this would be to do a view customization. In your case, the list view.

We actually built our plugins in a way that makes view overrides possible and relatively easy.
You might want to read our Themer’s guide to get a sense of how that works.

Basically, you:

1. Find the view file you want to tweak
2. Download it and edit it (remove the “view more” link and add your button instead)
3. Upload your modified file in the appropriate folder of the /tribe-events/ folder in your child theme files.

These are great questions, please ask away 🙂

Let me know if you need assistance with the customization.

 

Best regards,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Luis,

Thank you for the example.
I believe I know what the issue is.

Under Events -> Settings -> Display, you currently only have the “photo” view enabled.
As such, you will not be able to display the full shortcode of the week view.

You will have to enable the week view there to be able to use the shortcode.

You can however still use the “This week’s events” widget, should you want to https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Thomas,

Thank you for writing back.
I must say I am a bit surprised by your answer.

I basically gave you the exact procedure to have authorized users to be able to add and monitor the ticketing.

This will work well in combination with Community events and Community Tickets.

Additionally, still using permissions, this procedure will also work to control the exact same thing in the back end (without Community Events or Community Tickets).

Finally, there is no cost associated with my suggestion above. So I am a bit unsure what cost you are referring to here ?

With that in mind, if you are simply looking for a refund on Community Events or Community Tickets, I will gladly do that for you.

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Steffen,

I am glad my suggestions were useful.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Nik,

Thank you for writing back and providing the required info.

The first thing I am noticing is that you are running on a very outdated branch of WordPress (4.3.x).

I am bringing this up because this can cause unexpected behaviour in many regards.

You might want to look into upgrading it (after backups and tests).

—> On this website it’s explained to make a copy from the “tribe-events-pro.css” and put it in the used theme in a self created directory themes/my-theme/tribe-events/pro/ ?

Actually, that will work. This is my bad. My apologies.
I did not see the full path correctly the first time around.

With that in mind, adding CSS rules directly in your child theme’s CSS stylesheet will also work perfectly.

I ran a couple of tests, thanks to your files.

Here is what I found:

1. When I simply copy-pasted the shortcode you were using, there was an issue with the quotation marks (as described at the bottom of the following page: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/)
2. Changing the page template of the page where the shortcode is used has a huge impact on appearance because it does not necessarily generate the same CSS markers (classes and IDs).

I would recommend experimenting with these 2 things as a next step.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Sarah,

Actually, this is totally my bad.

There was a letter missing from the file name!
It should read attendees-list.php and not attendee-list.php!

I have updated the view customization here: https://gist.github.com/GeoffEW/e6f41d41d7930c8e63642aeadcfb29b8

Alternatively, you could simply rename the file.

Let me know how that goes.

Best regards,
Geoff B.

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