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Good afternoon Joakim and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the Swedish translations not being approved.
I would love to help you with this topic.We been waiting for some key translations for the eventscalendar for over 6 months now, why is nothing getting approved?
I totally understand where you are coming from. 6 months is quite a long time!
The short answer is that the control for approval of the language files of our free plugins ( the Events Calendar and Event Tickets Plus) lies in the hands of the Swedish Glotpress Community: https://make.wordpress.org/polyglots/teams/?locale=sv_SE
In other words, there is literally very little we can do about the approval process of these files.
But the good news is that you can.I would recommend reaching out to the locale managers (using one of the methods recommended on the page – I usually find Slack to be quite effective).
That will enable you to find out why these have not yet been approved and perhaps even request to become a project translation editor in Swedish for the Events Calendar and Event Tickets.
In fact, if you choose to do so, please let me know, we like to reward our engaged customers with free licenses as a token of our appreciation for the translation work.
The reason why we cannot tackle this ourselves is because each Glotpress community requires its members to be fluent in the community’s language (in this case Swedish).
As a side note, I just ensured that any pending translation for our premium plugin in Swedish was approved.
The other good news is if you do not want to wait, there is literally nothing stopping you from using your own version of the language file without having to wait after the Glotpress community.
You can read all about it here: https://theeventscalendar.com/knowledgebase/how-to-override-plugin-language-files/
Let me know if that helps.
Have a great day!
Geoff B.
Good afternoon Lisa and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about your tickets not being sent. Yikes!
I would love to help you with this topic.The first thing you might want to look into are your settings for When should tickets be emailed to customers? under Events -> Settings -> Tickets.
By default, this is set for tickets to be sent only when the order status is “Complete”.
If that still does not work, I would recommend installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/
Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.
Please make sure you configure and test the settings using the plugin’s built-in tool.
This typically solves the issue.
Let me know how that goes.
Best regards,
Geoff B.Good afternoon Mike and welcome to the Events Calendar forum!
Thank you for your interest in our products. It’s truly appreciated.
However, please note that we do not offer support for our free plugin in this premium add-ons forum.
But, the good news is that you are still welcome to consult this forum to your liking and browse it for solutions, snippets and tutorials.
If you don’t mind, in the future could you please post your support questions here: https://wordpress.org/support/plugin/the-events-calendar or perhaps consider the purchase of one of our premium plugins to get access to premium support ?
With that in mind, just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.
We unfortunately do not provide complete support for customization.
You can read about that here: https://theeventscalendar.com/customizations/
If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.
Additionally, you might want to check out our the Events Calendar Pro premium add-on, as it would make this much simpler by using our full calendar view embed shortcode: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/
Best regards,
Geoff B.
Good afternoon Luis,
Thank you for writing back.
To clarify, are you saying I can’t use Photo View for this week’s events? There is no shortcode available for that?
What I am saying is that tribe_events view=”week” is not meant to work with the photo view, but rather the week view.
This is why the current shortcode is not working on your site. Since the Events Calendar does not “know” what to do with a “week” attribute when the week view is not enabled, it simply returns the default view.
With that in mind, there are some attributes that do work with the photo view.
Something like tribe_events view=”photo” date=”2017-08-21″ will work.
All the possible attributes for each view are listed here: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/
So in short, there is no built-in attribute that forces the photo view to display the current week only.
However, there are different ways to achieve this goal:
- Using a code snippet in your theme’s functions.php. You could adapt the following: https://gist.github.com/elimn/d034dfddb9be206d9cc1#file-tribe_set_default_date-php . Perhaps combined with something that limits the posts shown: https://gist.github.com/elimn/8fd157765d5aea751e66526183b8c8c7#file-tribe_photo_posts_per_page-php
- You could simply customize the “This week’s events” to display the featured image. You might want to read our Themer’s guide to get a sense of how that works.
In short, I believe that with a bit of customization, your calendar should behave to your liking.
Also, when I change the defaults to week view, it displays last week’s calendar but shows nothing in the schedule?
Would it be possible to see this in action somehow ? Perhaps on a password protected page ?
Best regards,
Geoff B.
Good afternoon Kevin,
I am super stoked to see you are making progress.
I just want to darken up or eliminate the line between events in the list view widget (see screenshot)
Alas, it seems like the screenshot did not make it for some reason.
In order to gain full power on your site’s look and feel, I would highly recommend reading the following articles:
- https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/
- https://theeventscalendar.com/knowledgebase/changing-fonts-and-colours/
- <u>https://theeventscalendar.com/knowledgebase/styling-events-widgets/</u>
With that in mind, if you are looking to style the line that appears under each event in the advanced list widget, you might want to use the following CSS:
.tribe-mini-calendar-event {
border-bottom: 0px !important;
}Let me know how that goes.
Best regards,
Geoff B.Good afternoon Jeffrey,
I am super stoked that this worked for you.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good afternoon Brendan,
I am super stoked that you found the cause of the issue.
So, in all likelihood, this is caused by some template customization that require updating.
I would recommend taking a look at any reference to “tribe” in the functions.php and the ones found under /tribe-events/You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good afternoon Smart,
I am super stoked that you managed to fix the issue.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Dear Joan,
We are sorry the fixes did not correct the situation on your installation.
In the future, please let us know immediately if our recommended actions do not yield the expected result.As you can imagine, we are alway eager to help our customers out.
On that note, I see that you have opened follow-up tickets:
- https://theeventscalendar.com/support/forums/topic/attendee-data-missing-2/
- https://theeventscalendar.com/support/forums/topic/having-same-problem-with-only-some-attendee-data-saving/
This is the perfect way to make sure we get to the bottom of this.
We are experiencing a high volume at the present moment, but your tickets will be assigned and attended to tomorrow.Thank you for your patience and understanding.
Best regards,
Geoff B.
Good evening Natasha,
Thank you for writing back and answering my follow-up questions.
So to clarify your temporary solution: Go through each event in the series and edit them individually to change the post_date to match the event_date?
I realize it is not a great workaround, but I am pretty sure it will work.
If anything, you could at least try with one event to see if that helps.
Other than that, you could also automate this slightly by using either a snippet or a plugin.
In both cases, I recommend a database backup beforehand:- https://wordpress.stackexchange.com/questions/127043/change-the-post-time-on-multiple-posts
- https://wordpress.org/plugins/post-date-time-change/
FWIW, it would be good to have a hook or function that allows us to turn off the recurring feature until this is fixed. We’re using Community Events, and with recurring events, that’s a whole lot of admin work to manage if our community has access.
That is a great point. Let me ask our coding ninjas about this.
Best regards,
Geoff B.
Good evening Marion,
I actually have good news.
As it turns out, the suggestions do work. However, you also need to add the 3rd snippet found at the bottom of that page for things to work: https://theeventscalendar.com/knowledgebase/renaming-views/ ( https://gist.github.com/theeventscalendar/617db40637a4b352174e#file-filter-for-new-slug-names-php )
In other words, we were both 2/3 of the way there and we missed that last snippet.
Give it a shot and let me know how that goes.
Best regards,
Geoff B.
Good evening Barbara,
I am super stoked that this worked for you.
You can tell your tech consultant that it is our pleasure to help out!You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good evening Paula and welcome to the Events Calendar forum!
Thank you for your interest in our products. It’s truly appreciated.
Actually, Event Tickets is not meant to run with WooCommerce. Only Event Tickets Plus is.
So I am unsure exactly of how things are set up on your end, but normally, this should not work without the latest version of Event Tickets Plus.
With that in mind, there is no known bug between our products and Divi.
Either way, my recommendation would be to install Event Tickets Plus to solve this issue.
Let me know how that goes.
Best regards,
Geoff B.Good evening Gaurav and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the ticket not displaying properly on your site.
I would love to help you with this topic.With that in mind, I went ahead and looked at your site.
It looks like the ticket form has now appeared.I am not sure if you changed anything. But sometime, the tickets are not visible if you set a start sale date in the future.
Can you confirm that all is well on your end ?
Best regards,
Geoff B.
