Some attendee info not saving

[Judy]

I posted my own thread but see multiple people with this problem. I just purchased this plugin and this is the first event and first tickets to be sold. We had 2 orders today, the first order purchased as guest with 4 attendees used woocommerce and stripe and the data saved fine. I placed my order for 3 tickets as guest using woocommerce and stripe also – I completed the info on the front side and checked out. I am including screen shot.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/data-collected-in-ticket-fields-are-not-shown-for-some-purchases/

[Geoff B.]

Good evening Joan and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The good news is that we were able to help the customer in the other thread you are referring to.

First off, I would advise upgrading our Event Tickets Plus to version 4.4.5 as it addresses some compatibility issues with WooCommerce 3.

Secondly, I would highly recommend using the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/cliffordp/66bf05df61ee269c60ff20d6f39e2cab

This ensures that the quantity of tickets cannot be changed straight from the cart.

The combination of the update and this snippet, should normally fix the issue.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Geoff B.]

Dear Joan,

We are sorry the fixes did not correct the situation on your installation.
In the future, please let us know immediately if our recommended actions do not yield the expected result.

As you can imagine, we are alway eager to help our customers out.

On that note, I see that you have opened follow-up tickets:

• https://theeventscalendar.com/support/forums/topic/attendee-data-missing-2/
• https://theeventscalendar.com/support/forums/topic/having-same-problem-with-only-some-attendee-data-saving/

This is the perfect way to make sure we get to the bottom of this.
We are experiencing a high volume at the present moment, but your tickets will be assigned and attended to tomorrow.

Thank you for your patience and understanding.

Best regards,

Geoff B.

[Author]

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