[Geoff B.]

This reply is private.

[Geoff B.]

Good evening,

Thank you for running those tests and writing back.
I am sorry to hear that my suggestions did yield better results.

1) I just check it and the log is disable. The TMP direcoty exist on root (rights 755), and I add new one to Web directory due WP is installed in a folder (child folder). The error still appears.

In that case, this might be a matter of ownership of the folder.
You can have the perfect permissions set, but depending on what user “owns” the different folders that might prevent proper functioning.

One thing worth doing is taking a look at your different folders via something like CPanel’s file manager. This is useful because you can easily see and modify folder and file owners (if necessary).

2 other possibilities are:

1. If you any type of security plugin or module that is preventing such actions
2. A side effect of your cache plugin. I would recommend deactivating the plugin temporarily while you investigate this (and flush the cache too).

2) Each plugin (Events Calendar, EC Pro and Tickets) has their own lang directory.

I realize you are not using buddypress, however, the snippet to disable the language files auto update is the same. you can see that here: https://codex.wordpress.org/Configuring_Automatic_Background_Updates#Translation_Updates_via_Filter

Until you disable the auto update you will be stuck with this issue unfortunately.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Mark and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I highly recommend reading the 3 following articles on translation:

• https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/
• https://theeventscalendar.com/knowledgebase/how-to-override-plugin-language-files/
• https://theeventscalendar.com/knowledgebase/incomplete-translations/

Secondly, you might be interested in adding a multi-language plugin to support both languages (a far cleaner approach than changing each label to be bilingual).

We currently support Polylang and WPML for that purpose.

Can you please advise which specific file(s) need to be modified so that we can update the text items on the recurring events portion of the Community Events form?

These strings are all located within Events Calendar Pro’s language files (which in turn used by Community Events).

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Arjen and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Is it possible to only show the widget with the first 5 events when there are events in a unique city?

Absolutely, our widgets and widget shortcodes allow you to do precisely that: https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

You will simply need to make sure that each page gets its own dedicate widget (for each city).

How do I connect the categories in the posts with those in the Events Calendar?

This can be accomplished via an extension Post Category Integration Example or a snippet.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/bc4e5ede6be660d446e3e4cf4bca5b8c

Oh, and loved the https://theeventscalendar.com/showcase/medspeaks/ showcase, is that very custom built or are there ways to get as close as possible to that one?

It is totally possible to get close to that result.
That is because we made sure that every single view we offer is customizable.

You might want to read our Themer’s guide to get a sense of how that works.

So short of literally asking these guys for a copy of their customization files, you could simply tweak the view files to match theirs and perhaps “borrow” some of their CSS using Google Chrome’s developer tools.

Best regards,

Geoff B.

[Geoff B.]

Good evening Marek and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

#wrapper .post-content .tribe-events-month .fusion-events-before-title h2 {
border-top-width: 0 !important;
border-bottom-width: 0 !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Diego and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you are experiencing with the language files. Yikes!
I would love to help you with this topic.

We deleted the other two language files via ftp, but they come back automatically (last night was the last time).

This is usually caused by your WordPress auto update settings.
Thankfully, you can disable automatic updates for translations as explained here https://codex.wordpress.org/Configuring_Automatic_Background_Updates#Translation_Updates_via_Filter

Another creative solution would be to “fool” the system with the other files (not the ones that require customization).

Simply drop-in an exact copy of the language files found in the plugins’ folder in your /wordpress/current/wp-content/languages/plugins/ folder.

Additionally (that is our main problem) the two needed files have been changed or replaced with another/an older version. We uploaded an other version of the files yesterday at about 16:45 too. But now, some translations are wrong again.

I believe this is another facet of the same issue. By turning off the auto updates for language files, the issue should go away.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Jennifer and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the error message you have experienced.
I would love to help you with this topic.

On certain orders, it seems that the download link sent in the email gets corrupted for some reason.

We apologize for the inconvenience caused by this glitch.
We are actively working on a solution for this.

Alas, I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.
They need to assign it, code it, test it, and schedule it for release.

The good news is that you will be contacted as soon as a fix is available.
Thank you for your patience as we see this through.

In the meantime, you can easily work around this by downloading your premium add-on directly from your account at https://theeventscalendar.com/my-account/downloads/

Best regards,
Geoff B.

[Geoff B.]

Good evening Nicolas and welcome back!

Thank you for reaching out to us and sharing the good news for everyone’s benefit.

We did run quite a few extensive tests ourselves (with Polylang Pro) and for the most part, the Events Calendar and the Events Calendar Pro are running great (minus a few details).

I know for a fact that some of our customers have also been successful using Polylang alongside our other plugins such as Event Tickets, Event Tickets Plus, Community Events and Filter Bar.

However, that last list has not been extensively tested on our end yet.
We would love to get feedback from users on their experience too.

Best regards,

Geoff B.

[Geoff B.]

Good evening,

Thank you for writing back and for that great contribution.
I just approved the remaining translations for the Events Calendar Pro strings in Italian.

Normally, these approved strings will be a part of our next the Events Calendar Pro release.
But, if you can’t wait, you can simply download them manually.

As a side note, I did not find a the Events Calendar Pro license related to the email address you are using for this thread.

As a token of our appreciation for the translation work, we like to offer our customers with free licenses or extend their current license.

Can you confirm which email address should be tied to your license ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Gurdeep and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

1. Can organiser register without going to wp admin

Absolutely.
Many of our customers integrate this with the Theme my login plugin to have full control on the user experience: https://wordpress.org/plugins/theme-my-login/

2. is there a option to register as a event organiser or just buyer of a ticket. so i can make to link buttons.

Once again, your best bet here is to use Theme my login.
You might even want to combine that with something like: https://wordpress.org/plugins/nav-menu-roles/

By default a WooCommerce customer gets a WordPress customer role assigned to him after their purchase (unless they already have a higher role).

You can even decide if you want customers to log in or not to be able to purchase tickets.

You might want to read the following to get a sense of your options:

1. http://theeventscalendar.com/knowledgebase/new-user-primer-community-events/
2. http://theeventscalendar.com/knowledgebase/new-user-primer-community-tickets/

3. Can event organiser submit edit their event without going to wp-admin

Yes, absolutely. This is the main goal of our Community Events plugin.

4. Can i add more variables from backend to forms

Absolutely. You can do this in a few ways:

1. Using custom code to integrate with some custom fields plugin.You can read about that here: https://theeventscalendar.com/customizations/

   If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.

2. Getting a copy of our the Events Calendar Pro premium add-on. This lets you create additional fields (and much more) in every event: https://theeventscalendar.com/product/wordpress-events-calendar-pro/

5. Is the site translation ready, I will have it in Norwegian and English both.

I highly recommend reading the 3 following articles on translation:

• https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/
• https://theeventscalendar.com/knowledgebase/how-to-override-plugin-language-files/
• https://theeventscalendar.com/knowledgebase/incomplete-translations/

As you can see, all of our plugins are fully translatable.
However, the level at which they are already translated to Norwegian specifically varies from one plugin to the other.

The good news is that you can easily “fill in the blanks” and translate any missing string.

Since you are interested in running a multilingual website, it means that you will need to pick a multi-language plugin such as WPML or Polylang.

Currently we do not offer official WPML support for the following plugins: Event Tickets, Event Tickets Plus, Community Events, Community Tickets, Filter Bar.

In other words, we fully support the Events Calendar and the Events Calendar Pro at the time of writing.

We are working at making all of our plugin suite compatible over time.
However, some of our customers have found workarounds for these issues if you are interested.

Polylang users have been luckier. Although we do not support Polylang yet, our tests indicate that aside from a few things, the integration with our plugins suite is pretty good already.

Definitely worth a look.

6. Can people can create account to buy tickets without going to backend.

Yes absolutely.

7. Are there Shortcodes which i can use on different page.

It depends what kind of shortcodes you are looking for.

Community Events has its own shortcodes: https://theeventscalendar.com/knowledgebase/accessing-linking-community-events-pages/

The Events Calendar Pro offers another set of shortcodes:

1. https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/
2. https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

8. Can event organiser add venue or and topics

Yes they can (unless you don’t want them to).

9. Can organiser see their events sales report and attendees in the Frontend and print it.

Yes they can (unless you don’t want them to).

10. Does the organiser have to list the event in one go, without my permission.

That is up to you. You set the default status of a submitted event.
This gives you full control.

11. Can the organiser have a profile page.

Absolutely. Theme my login helps with that.
You can also use shortcodes (as we saw earlier).

 

12. Can i list all the organiser on a searchable page, like a directory.

Yes you can via a snippet.

13. Can i create a invoice or report for the event organiser.

I am not sure what you have in mind precisely, but you have access to each organiser’s report.
To keep things simple you can even use a Switch user plugin.

14. can i have custom labels, other then woo-commerce labels.

Yes, each view or string is customizable (both in WooCommerce and our plugins).

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Allan,

Thank you for the additional info.

Since the page works great in an incognito window, this means that you are most likely dealing with a browser cache issue.

Ideally your next step would be to make sure you completely empty browser cache (cmd+shift+R)

Or, better yet, ctrl click on your site browser window and select Inspect.
Once that is done click and hold the button on the refresh icon in Chrome. You now have the new option of Clear cache and Force reload.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Brad and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the calendar no longer working properly on your end. Yikes!

 

I am not quite sure how you did the server change (normally this would probably mean updating your database to reflect the paths of the new server) so it is hard to say exactly what is going on.

One thing you should know however is that your premium licenses for the Events Calendar Pro and Event Tickets Plus have expired.

Although these plugins will continue to work, they will only do so with a matching version of our free plugins (released around the same time).

In other words, you will have to “freeze” your the Events Calendar family plugins if you decide to not renew your premium product licenses.

As a first troubleshooting step I would try deactivating all premium the Events Calendar plugins, re-save the settings under the Events -> Settings -> General page AND re-save your permalinks.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Jose Luis,

Kudos on finding the culprit.
The QR code should work great with SSL.

This probably means that there arel traces of non-SSL URLs on your install.
The easiest way to tackle this is with a plugin such as https://wordpress.org/plugins/ssl-insecure-content-fixer/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Del and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

You are right, that plugin is broken. It will soon be replaced by an extension.

In the meantime, I just updated the following snippet: https://gist.github.com/GeoffEW/b8f0bb5fc2b8510c6ad4f0b60fcf3fb9

You could apply it in the functions.php file of your theme (without the PHP tag at the top).

Let me know how that goes.

Best regards,
Geoff B.

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