Translation The Events Calendar

[Ediciones Digitales 4Kids S.L.]

1) I just recieved the following error Message on HELP option:

Warning: file_exists(): open_basedir restriction in effect. File(/tmp/tribe_tmp_file_logger_2017-09-11.log) is not within the allowed path(s): (/usr/home/quehacerconlosninos.es/:/home/quehacerconlosninos.es/:/usr/home/services/:/usr/share/php56/) in /usr/home/quehacerconlosninos.es/web/web/wp-content/plugins/event-tickets/common/src/Tribe/Log/File_Logger.php on line 63 Warning: touch(): open_basedir restriction in effect. File(/tmp/tribe_tmp_file_logger_2017-09-11.log) is not within the allowed path(s): (/usr/home/quehacerconlosninos.es/:/home/quehacerconlosninos.es/:/usr/home/services/:/usr/share/php56/) in /usr/home/quehacerconlosninos.es/web/web/wp-content/plugins/event-tickets/common/src/Tribe/Log/File_Logger.php on line 64 Warning: is_writable(): open_basedir restriction in effect. File(/tmp/tribe_tmp_file_logger_2017-09-11.log) is not within the allowed path(s): (/usr/home/quehacerconlosninos.es/:/home/quehacerconlosninos.es/:/usr/home/services/:/usr/share/php56/) in /usr/home/quehacerconlosninos.es/web/web/wp-content/plugins/event-tickets/common/src/Tribe/Log/File_Logger.php on line 68 Warning: file_exists(): open_basedir restriction in effect. File(/tmp/tribe_tmp_file_logger_2017-09-11.log) is not within the allowed path(s): (/usr/home/quehacerconlosninos.es/:/home/quehacerconlosninos.es/:/usr/home/services/:/usr/share/php56/) in /usr/home/quehacerconlosninos.es/web/web/wp-content/plugins/event-tickets/common/src/Tribe/Log/File_Logger.php on line 63 Warning: touch(): open_basedir restriction in effect. File(/tmp/tribe_tmp_file_logger_2017-09-11.log) is not within the allowed path(s): (/usr/home/quehacerconlosninos.es/:/home/quehacerconlosninos.es/:/usr/home/services/:/usr/share/php56/) in /usr/home/quehacerconlosninos.es/web/web/wp-content/plugins/event-tickets/common/src/Tribe/Log/File_Logger.php on line 64 Warning: is_writable(): open_basedir restriction in effect. File(/tmp/tribe_tmp_file_logger_2017-09-11.log) is not within the allowed path(s): (/usr/home/quehacerconlosninos.es/:/home/quehacerconlosninos.es/:/usr/home/services/:/usr/share/php56/) in /usr/home/quehacerconlosninos.es/web/web/wp-content/plugins/event-tickets/common/src/Tribe/Log/File_Logger.php on line 68 Warning: is_writable(): open_basedir restriction in effect. File(/tmp) is not within the allowed path(s): (/usr/home/quehacerconlosninos.es/:/home/quehacerconlosninos.es/:/usr/home/services/:/usr/share/php56/) in /usr/home/quehacerconlosninos.es/web/web/wp-content/plugins/event-tickets/common/src/Tribe/Log/File_Logger.php on line 137 Warning: is_writable(): open_basedir restriction in effect. File(/tmp) is not within the allowed path(s): (/usr/home/quehacerconlosninos.es/:/home/quehacerconlosninos.es/:/usr/home/services/:/usr/share/php56/) in /usr/home/quehacerconlosninos.es/web/web/wp-content/plugins/event-tickets/common/src/Tribe/Log/File_Logger.php on line 137 Warning: is_writable(): open_basedir restriction in effect. File(/tmp) is not within the allowed path(s): (/usr/home/quehacerconlosninos.es/:/home/quehacerconlosninos.es/:/usr/home/services/:/usr/share/php56/) in /usr/home/quehacerconlosninos.es/web/web/wp-content/plugins/event-tickets/common/src/Tribe/Log/File_Logger.php on line 137

Also I can see this error on Help option:

No route was found matching the URL and request method Code:rest_no_route Status:404

2) Add to this, every day I have a problem about translation. I reported to you on my last ticket about translation to spanish and you sent the all spanish .mo and .po (events, events pro & tickets event) and it was solved the problem, but every day, I don´t know why ask me to update translation for events calentar (basic) and put this “update” files on the WP path for languages, using as translation file for the plugin on my web, getting again problems with mixed languages.

[Geoff B.]

Good evening and welcome back!

Thank you for reaching out to us.

We are sorry to hear about this error message creeping up on you! Yikes!
I would love to help you with this topic.

1) I just recieved the following error Message on HELP option:

This message is actually not as scary as it looks.
What the message is saying is that you have some security/permission restrictions on your server.

More specifically, the plugin is try to keep a log of things at /tmp/. What is probably going on is that either the plugin is unable to create the folder or that it does not have the proper permissions to create and update files located in that directory.

The first thing I would recommend is to create a /tmp/ folder manually under your root html folder.

As an alternative, you could simply deactivate the log under Events > Help

2) Add to this, every day I have a problem about translation.

This probably means that you have auto-updates activated. You can turn these off, at least for translations (https://buddypress.org/support/topic/disable-automatic-translation-updates/)

Another thing you might want to try is to simply update the /wp-content/languages/plugins/ using Poedit (Update from pot file).

This way, WordPress will not see these files as needing to be updated.

Let me know how that goes.

Best regards,
Geoff B.

[Ediciones Digitales 4Kids S.L.]

Hi,

1) I just check it and the log is disable. The TMP direcoty exist on root (rights 755), and I add new one to Web directory due WP is installed in a folder (child folder). The error still appears.
2) Each plugin (Events Calendar, EC Pro and Tickets) has their own lang directory. This .mo and .po are correct. In WP/Content/Languague I do to things:
a) Delete events_calendar_es-ES (po & mo)
b) Replace both with the correct spanish version.
But always happens the same, the old files are installed again from WordPress Updates. I don´t use BuddyPress.

[Geoff B.]

Good evening,

Thank you for running those tests and writing back.
I am sorry to hear that my suggestions did yield better results.

1) I just check it and the log is disable. The TMP direcoty exist on root (rights 755), and I add new one to Web directory due WP is installed in a folder (child folder). The error still appears.

In that case, this might be a matter of ownership of the folder.
You can have the perfect permissions set, but depending on what user “owns” the different folders that might prevent proper functioning.

One thing worth doing is taking a look at your different folders via something like CPanel’s file manager. This is useful because you can easily see and modify folder and file owners (if necessary).

2 other possibilities are:

1. If you any type of security plugin or module that is preventing such actions
2. A side effect of your cache plugin. I would recommend deactivating the plugin temporarily while you investigate this (and flush the cache too).

2) Each plugin (Events Calendar, EC Pro and Tickets) has their own lang directory.

I realize you are not using buddypress, however, the snippet to disable the language files auto update is the same. you can see that here: https://codex.wordpress.org/Configuring_Automatic_Background_Updates#Translation_Updates_via_Filter

Until you disable the auto update you will be stuck with this issue unfortunately.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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