[Geoff]

Geez, this is puzzling! Thanks for working with me on this — I’m both interested from a detective perspective and frustrated from a general “this should be working!” perspective. 🙂

If you could bear with me, I’d like to try a bit of deeper troubleshooting and try creating a fresh test site–this will avoid any disruption to your live site and ensure that we’ve effectively got a “clean canvas” to work with. I think this will be helpful because we’ll effectively start with a default state, and try to reintroduce the issue at various points to see where it’s coming from.

• Please install a fresh copy of WordPress in a subdirectory (if you have cPanel hosting account there will probably be a one-click install to make this really easy)
• Don’t install anything except The Events Calendar, WooCommerce and WooCommerce Tickets
• Please also stick to a default theme (like Twenty Fifteen)–again, there’s no need to install anything else just yet!
• Create a test event with a ticket so we have some test data to work with
• Does the same error pop up when trying to add a ticket to the cart?

If you find you can replicate the problem under these conditions it would be awesome if you could stop and let us know so we can take a look while the site is still running under default conditions.

Thanks for your help and patience with this — I’m really excited to figure this issue out with you!

Geoff

[Geoff]

Hello mauiwatch — welcome back to the forums!

So sorry for the trouble here! Those are definitely odd errors to be getting — let’s try to clear those up and get things back on track. 🙂

First off, do you happen to be using any snippets in your theme’s functions.php file (or somewhere similar)? I ask because sometimes functions are looking for specific files to be present which go berserk during the update process when those files are momentarily gone. If that’s the case, please try removing those functions temporarily while you complete the plugin update process to see if that helps.

A second possibility here is that the update process to 3.10 never fully completed. The error messages seem to suggest that a file (EventForm.php) is missing and that a connection timeout took place. If so, it would be wroth trying to manually update the plugin via FTP to see if that clears things up.

Let’s start there and see what we find. 🙂

Cheers!
Geoff

[Geoff]

Hey Chris,

That is a nice layout! It’s also a good example of how The Events Calendar can be used to create custom layouts. So, while that particular layout isn’t available right out of the box, it would certainly be possible to achieve that or something similar with some customizations.

We have a Themer’s Guide that walks through the process in a lot more detail than I could share here. I’d definitely suggest checking that out to get an idea of what customizations are available and how to get started. From there, feel free to ask us any specific questions about how certain templates or functions work and we’d be happy to help as best we can. 🙂

Cheers!
Geoff

[Geoff]

Hello fellene,

Thanks for getting in touch! I’m so glad to hear WooCommerce Tickets was a breeze to set up. 🙂

Excellent question about setting up tickets for a two-day event. This is admittedly a little tricky for the exact reasons you mention: two day events span two full days and recurring events do not yet support tickets (though we are working on it).

Although it may not be totally ideal, I think the best way to do this would be to set the event up as a two-day event the way you did the first time around and provide an outlined agenda in the event description. That would allow you to show that the event spans two full days while providing information about specific times for the event.

Does that make sense and will it work for you? Please feel free to let me know if you have any follow-up questions here and I’d be happy to help. 🙂

Cheers,
Geoff

[Geoff]

Hi Ajax,

Thanks for getting in touch and sorry for all the trouble here — let’s see what we can do to get things back on track. 🙂

First off, quick question: are all the calendar plugins at version 3.10? You had mentioned that PRO was expired and many of these problems would certainly make sense if it is still at 3.9 while the others are at 3.10.

It’s generally a lot easier to troubleshoot one issue at a time, so let’s start there and see what we find.

Cheers!
Geoff

[Geoff]

Hi Pablo! I see my last reply was marked as the correct answer. I’m glad this helped and thanks again for reaching out. Please feel free to let us know if any other questions pop up and we’d be happy to help. 🙂

Cheers,
Geoff

[Geoff]

Hi Luke! I see my last reply was marked as the correct answer. I’m glad this helped and thanks again for reaching out. I hope WooCommerce Tickets is a good fit for you and please feel free to let us know if any other questions pop up — we’d be happy to help. 🙂

Cheers,
Geoff

[Geoff]

Hi Pablo, thanks for getting in touch!

Definitely a good question. The Events Calendar PRO is separate from our Facebook Events plugin, so you should pick up both if you’re looking for PRO’s features in addition to the ability to import events from Facebook.

Does this help answer your question? Please let me know and I’d be happy to answer any follow-up questions. 🙂

Cheers!
Geoff

[Geoff]

Hey again, A S!

Good question–the calendar plugin follows the same thumbnail cropping sizes as default WordPress. I would check to see if your theme is creating and setting a different default size and adjust it from there. You can also add more cropping sizes to your theme and call them directly in the calendar template, if you prefer.

Will this help you get started? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hey A S,

Thanks for reaching out and sorry for the trouble here with the Licenses tab!

The tab can go missing for three possible reasons that I’ve seen:

• Different versions of the Modern Tribe plugins. You noted that both The Events Calendar and PRO are running 3.10. Will you please make sure that all other Modern Tribe plugins are running 3.10 as well.
• The release candidate of a plugin is being used. Just to be on the safe side, will you please re-download the The Events Calendar from WordPress.org and PRO from My Account here on this site — we had release an early version of 3.10 and I want to make sure you’re not running one of those inadvertently. And, of course, be sure to back up your files as you do this.
• Theme or plugin conflict. Try running through these troubleshooting steps so we can rule out any possible conflicts with your theme or any other installed plugin.

One other thing to note is that the Licenses area might not be the exact same on a multisite network as a normal installation. In these cases, the licenses might be in the General settings themselves (Events > Settings), so that’s worth checking as well.

Let’s start there and see what we find. 🙂

Cheers!
Geoff

[Geoff]

Thanks for confirming that, Shelley!

You could certainly try removing the calendar’s API scrips using this function in your theme’s functions.php file:

[php]
function dequeue_tribe_events_scripts() {
wp_dequeue_script( ‘tribe-events-pro-geoloc’ );
}
add_action(‘wp_enqueue_scripts’, ‘dequeue_tribe_events_scripts’, 100 );
[/php]

Let me know if that does the trick. If not, we may need to see if the theme developer can help shed some light here. 🙂

Cheers!
Geoff

[Geoff]

Ah, gotcha–thanks for clarifying!

The heart of the issue still appears to be the second instance of the Google Maps API. Have you tried disabling maps from the calendar altogether? You can do this in Events > Settings > General. Uncheck the option to “Enable Google Maps” and save the changes. That should remove the plugin’s instance of the API.

Thanks!
Geoff

[Geoff]

Hi Salina,

Thanks for trying those ideas out with me–I really appreciate it!

Just a couple of other questions as we dig deeper:

• Are your tickets live in WooCommerce? For example, if you head to Products from the WordPress dashboard and click on one of those tickets, does it show as Published? Just want to make sure they didn’t somehow end up in Draft mode.
• Are you hiding the price of the tickets on the front end? I noticed that the pricing information is not displayed in the ticket form. The price is usually included in there, even if the ticket is free (screenshot). Is there a reason it’s not showing here?
• Have you possibly created any variations of the tickets in WooCommerce? It’s a little far-fetched but just want to rule it out just in case.

Thanks for your patience as we look into this!

Geoff

[Geoff]

Awesome! I’m so glad that helped smooth things out–thanks for following up and sharing the complete code that worked for you. 🙂

Cheers,
Geoff

[Geoff]

Very cool! I’m glad that that removing that option from each event seems to do the trick.

The fact that the option toggles like that when saving is certainly odd as well. Does it do that when a default theme is active?

Was the theme developer able to help provide a method for removing the theme’s instance of the API? I think that would be the most sure-fire way for everything to work on the front end.

Thanks!
Geoff

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