[Geoff]

Hi Alexandra,

Thanks for reaching out and sorry for the trouble updating!

I think it would be a good idea to try reinstalling Events Calendar PRO 4.0, which is available to download by logging into this site and heading to My Account > Downloads.

If you want, we can confirm that checking your system information. You can grab that on the Events > Settings > Help screen, then copy and paste it here as a private reply. That will help me see what is currently installed and make a recommendation from there, if you’d prefer.

Let’s start there and see what we find. 🙂

Thanks!
Geoff

[Geoff]

Hey Brendan, welcome back!

Sorry for the trouble here–let’s see if we can figure this out here together.

Would it be possible for you to revert your plugins back to 3.12 and try updating all the plugins together at once? We did find an issue where updating Community Events individually from the rest would cause a fatal error, so we recommend using the bulk update option when installing the latest versions.

That should help clear things up but please let me know if it doesn’t for some reason.

Thanks!
Geoff

[Geoff]

Hey @flyingarts!

Yeah, you may need to chop out a few existing elements in the HTML and create some classes to style things just right.

The part you referenced is creating a div with a class name based on the ID of the widget being used. Instead, I would look at replacing the chunk that creates the date icon (starting at line 25 for me) on the left side of the event and replacing that with the featured image. I believe the list-date class is already set up to be positioned to the left of the event, so you may be able to work inside that class and adjust it from there.

Cheers!
Geoff

[Geoff]

Hello Yani, I see my last reply was marked as the correct answer–thanks for following up! Please feel free to let us know if any other questions pop up and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Thanks, Mark! Definitely keep me posted on what happens when you install fresh versions of the plugins. I’m very curious to see if the naming gets changed up there as well.

Also, I’m wondering if there is any current way to showcase all the events that a user has created in a list/table/other that could be added to a user’s profile.

Yeah, this would be possible, though it will take a bit of custom development to accomplish. I would recommend using the get_posts() as a starting point to fetch posts. From there, you can set the post_type parameter to tribe_events and set the author parameter to the ID of the author(s) you want to feature.

Looking forward to hearing more on the progress you make with the re-install!

Cheers,
Geoff

[Geoff]

Hey Tommy,

Glad to hear the layout was a CSS conflict rather than an oversight on our part–thanks for confirming!

The couple of links I shared in my last reply will help guide you for making further customizations:

• Themer’s Guide: These are instructions for setting up your own stylesheet for The Events Calendar (including the Countdown Widget) and placing it in your theme.
• How to use DevTools: This is a step-by-step guide for how to determine which CSS styles to target and add to your stylesheet to modify any style in The Events Calendar.

So, for example, increasing the font size of the labels might look like:

span.tribe-countdown-under {
font-size: 20px;
}

Cheers!
Geoff

[Geoff]

Hi Douglas,

First off, nice to see you again. We’ve touched base in another thread before and I head up support for Modern Tribe.

I wanted to jump in here and make sure the conversation here is on track and that we’re all on the same page. After reading the title and opening of this thread, I have to admit I was pretty disappointed, as I would be any time it appears we have let any customer down. We hold ourselves to a high standard  and getting such negative feedback on the level of support we provide is a bummer to see, to say the least.

That said, I want to reiterate Brian’s point that The Events Calendar has no affiliation with Facebook other than the fact that the Facebook Events add-on for The Events Calendar utilizes the Facebook Graph API, which is an open resource to any developer for use Facebook data in applications.

I appreciate the fact that you were willing to share an invite you received for a beta preview in your previous thread. It’s awesome to know that you were given the opportunity and thought to share the invite with us. I hope that, by now, the misunderstanding between you and Brian has been ironed out and that there is a mutual understanding that there was no implication of anyone participating in a “scam” and that Brian was sincere in wishing you well with the beta participation while following the proper procedure of removing third-party promotions from the forums in order to keep topics on point for support-related issues.

The second part of this thread makes it clear that you’re concerned about the future of Facebook Events:

I as a customer am not looking forward to Facebook completely changing the product and potentially the interface, and having to wait for the team to react and fix the plugin.

I want to re-assure you once more that the invite you received is in no way connected to our Facebook Events product. Any work that is being done on the product mentioned in the invite will have no impact on our Facebook Events product. If the Facebook Graph API were to change, however, that is something we would need to address and build into a future release of our product. Thankfully, Facebook does communicate changes to its API fairly well and with an abundance of advanced notice, so that allows us to make changes as needed in preparation for the changes–and that is something we would certainly do since we care about our product and want to make sure it stays updated.

The thread from October below is still open and I have not seen a post or change log that would tell me that it has been corrected in v4.0. Therefore I have not tested it to validate. In fact in that thread at some point it was stated that it would not likely be fixed until after 4.0 was rolled out because everyone was busy working on the roll out.

I looked into the ticket in our system for the issue of duplicated events importing from our Facebook Events add-on and see that it is currently on hold while our developers try to replicate the issue. The ticket was updated as recently as last week and I’ve made an additional note in there to keep it moving forward. And, of course, we will be happy to follow up with you directly in this thread when we learn more.

I am asking for contact because, I am a business as well and if I am going to continue to be your customer I need assurance that issues with this plugin are as important as the others and that you intend to keep updating it.

I can assure you with full confidence that Facebook Events is a valuable product to us, as is the rest of our product line. We only put out products we believe in and have a vested interest in maintaining. We also take our duty to support those products seriously.

On that note, I have every bit of faith that Brian can help you with any support-related issues related to the duplicate events issue from here.

If you have a non-support-related topic you would like to contact us for, you can reach out to us via email at support [at] theeventscalendar.com. We do want to keep support questions here on the forum but you are welcome to email us if you have any other correspondence to share.

Sincerely,
Geoff

[Geoff]

My pleasure! Thanks for following up and please let us know if any other questions pop up–we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hi @fliyingarts and welcome back to the forums. 🙂

Good question and, yes, it is possible to customize the List Widget layout. You can do that with a template override. That’s covered here in our Themer’s Guide, but basically boils down to this:

• Make a copy of the widget template. It’s located in /plugins/events-calendar-pro/src/views/pro/widgets/modules/single-event.php
• Make a new folder in your theme directory called tribe-events
• Make a new folder in that one called pro
• Make a new folder in that one called widgets
• Make one last folder in that one called modules
• Drop the copied single-event.php file in that last folder

Now that the template is in your theme, you can customize it to suit your needs. In this case, use tribe_event_featured_image() to display the featured image and tribe_events_get_the_excerpt() to display the excerpt.

Will this help you get started? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hi Tommy,

Thanks for reaching out and i’m sorry to hear you’re disappointed with the presentation of the Countdown Widget.

Based on the screenshot you shared, it appears the layout of the widget is conflicting with the layout of the theme because that’s different from how the widget normally appears of the box.

That said, it is possible to customize the widget using a combination of CSS and that would be the best way to change the colors and positioning so the layout does not conflict with your site’s other styles. I just looked at your site and it appears you have worked that out already (screenshot) but please do refer to our Themer’s Guide on customizing styles and this article on how to use DevTools to identify CSS rules.

Cheers,
Geoff

[Geoff]

Oh! And as far as the color of your calendar–you can update the color scheme of it in the WordPress customizer by by heading to Appearance > Customize. That will allow you to select a color scheme for The Events Calendar.

Sorry, I overlooked that part of the question. 🙂

Geoff

[Geoff]

Catherine, nice to see you again!

I see what you mean: clicking on both the Week and Photo views produces a Page Not Found.

First off, will yo9u please try using “pretty” permalinks on your site. You can do this by heading to Settings > Pernalinks from the WordPress dashboard, selecting the “Post Name” option, then saving your settings. Try that and see if you notice a difference a difference when changing views.

If that works, great! If not, however, please try following the steps in this article. It provides several common solutions for the issues we see that are related to Page Not Found notices and could very well solve the problem.

Let’s start here and see what we find. 🙂

Cheers!
Geoff

[Geoff]

Hi Lars and welcome to the forum!

Good question. Filling in events as much as possible on your calendar will ensure they are synced to The Events Calendar with as much information as possible. However, the iCal (.ics) format itself is not completely flexible to the point where it would be able to fill in all of the options that The Events Calendar makes available for an event in WordPress.

Also i tested with some all day event, and they were imported in the the calendar with the default dates ‘1970-01-01’

Ack, sorry about that. We are aware of this issue and have a ticket in our system to address it. In the meantime, if you replace the content of this file:

plugins/the-events-calendar/src/Tribe/iCal.php

…with this:

https://gist.github.com/jesseeproductions/d3b3b650ef36c9998635

That has fixed the issue in our test as well as with other customers. Does that work for you?

Cheers!
Geoff

[Geoff]

Hi John, and sorry for the issue!

That message means that the server itself has run out of memory and needs more to run tasks. There are some ways to increase memory manually and those are outlined nicely in this post. However, if none of those work, you will want to reach out directly to your host for additional support to increase that limit.

Sorry again for the trouble, but I do hope this gets things started in the right direction!

Geoff

[Geoff]

Hi Julie and thanks for getting in touch.

Good question! That is not a new feature, I’m afraid. However, you may want to consider something like the Ultimate Posts Widget, which does allow you to display a specific custom post (like Events) and have flexible control over what is displayed.

Does this help answer your question? Please let me know. 🙂

Cheers!
Geoff

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