[Geoff]

Hi Tom and thanks for getting in touch!

What was the variable you used to city? Looking through the plugin classes, it looks like VenueCity would be the one to replace venue with in the knowledgebase post.

Cheers!
Geoff

[Geoff]

Hi Celeste and happy new year!

Interesting. We actually resolved this issue in a recent release. Are you running the latest versions of The Events Calendar (4.0.4) and Events Calendar PRO (4.0.3)? If you could confirm that and provide your system information (Events > Settings > Help) here as a private reply, that would be great.

Thanks!
Geoff

[Geoff]

Hi Janice,

Sorry for the troubles here with recurring events–let’s dig into this together and see what’s happening.

I’ve tried creating a handful of recurring events myself to test things out and haven’t been able to get the same sort of redirect oddity.

That said, I have seen similar reports in past that have been chalked up to caching issues on the server. In other words, the server was capturing and freezing data and needed to be refreshed for the recurrences to link properly. This seems to be relevant in your case since the issue affects some events but not others.

For example, does the issue go away if you delete the recurring event that is affected and create a new one in its place? Let’s give that a shot and see what we find.

Thanks!
Geoff

[Geoff]

Hi Gunter,

Thanks SO much for all the information. This is super helpful and allowed me to test this further.

It looks like this is still working for me. I followed the instructions:

• First created an event with these settings:
  • Start date & time: 23/12/2015 @ 20 : 30
  • End date & time: 23/12/2015 @ 21 : 30
  • Repeating pattern: every week and end on 19/07/2017
  • Saved these settings first
• Then clicked edit all in the list of events and added the exclusion:
  • Date doesn’t happen on 27/01/2016
  • Then saved again, but that particular date is still visible back-end and front-end.

Here is a screenshot of my settings, just to confirm.

I checked the back-end list of events in the admin and the recurring instance on Jan. 27, 2016 was excluded, as expected (screenshot).

I also checked on the front-end and the event was excluded there as well (screenshot).

Unless you see something that I was missing while testing, I think the only differences between our sites is the theme being used and the plugins that are installed. I was testing with a default WordPress theme (Twenty Sixteen) and no other plugins installed except The Events Calendar (4.0.4) and Events Calendar PRO (4.0.3).

Let’s make sure the same is true for you in those same conditions. Will you please follow the steps outlined in this article and let me know if you continue to see the same issue when your site (or test site) is in a default condition?

Thanks so much!
Geoff

[Geoff]

Thanks so much and happy new year to you as well from California! Here’s to a great 2016. 🙂

OK, so Server 500 errors can mean a number of things. We’ve ruled out one of the most likely causes, which is code in either the theme or another plugin that could be conflicting with The Events Calendar (or Event Tickets).

We’ve also tried increasing the PHP memory with no luck. That is a common cause as well.

The next thing I would suggest is to reach out to your host and ask for more memory. Some hosts restrict the amount of memory that can be allocated to PHP, even if you specify a larger amount in your files, and requesting more from the host is the only way to overcome that.

I hate the idea of bouncing you to someone else for support, but let’s give that a shot. At worst, the host might have some additional information we can use to keep moving this thread forward.

Thanks for all your help and patience while we check this out together!

Geoff

[Geoff]

Hey Tejas,

Nice work!

We do indeed have the same sort of template override system that WooCommerce uses where you can save template modifications in your theme folder to prevent plugin update overrides. Check out our Themer’s Guide for more info on this. 🙂

Thanks again for reaching out! Cheers and happy new year.

Geoff

[Geoff]

Excellent! I’m glad to hear that helps. 🙂

I’ll go ahead and close this thread but do feel free to open a new one if any other question pop up–we’d be happy to help.

Cheers!
Geoff

[Geoff]

Hey Brian — I see my last reply was marked as the correct answer. Thanks for following up and I’m glad that helped!

I’ll go ahead and close this thread but please do open a new one if any other questions pop up and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

That’s interesting!

If you’re still digging in, I would suggest installing the same plugins on the test site that are on the live site, one by one and re-checking each time a new one is installed and activated. That will hopefully reveal the culprit. 🙂

Geoff

[Geoff]

Likewise! Thanks so much for following up and we’ll talk again over email. 🙂

Cheers,
Geoff

[Geoff]

Hey Jan, thanks for getting in touch and welcome to the forums! I’m stoked to hear you’re loving the plugins so far and appreciate the kind words. 🙂

You know, we did just come across something last week where Photo View will not display properly if Event Tickets and Event Tickets Plus are installed and activated. However, it looks as though neither of those plugins are currently installed on your site–is that true? Or are the plugins active?

Once those plugins are deactivated, I do see that Photo View appears to work normally on both Safari and Mobile Safari–at least when testing on my test site.

Let me know if either Event Tickets or Event Tickets Plus are on the site and we can go from there. 🙂

Thanks!
Geoff

 

[Geoff]

Hello @samuel,

Sure thing! You can remove the ticket form with this snippet:

if (class_exists('Tribe__Tickets_Plus__Commerce__WooCommerce__Main')) {
remove_action( 'tribe_events_single_event_after_the_meta', array( Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance(), 'front_end_tickets_form'), 5 );
}

Will that work for you? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hey there! Sorry for the confusion–that link actually does not exist and our documentation lives at: https://theeventscalendar.com/functions/

I’d be happy to edit where that link pops up if you can remember where you found it.

Thanks!
Geoff

[Geoff]

Hi Jan,

I’m not seeing the same error for some reason, but you could remove the second argument from the function since that seems to be what’s causing it:

/*
* Adds start time to event titles in Month view
*/
function tribe_add_start_time_to_event_title ( $post_title ) {

if ( !tribe_is_event($post_id) ) return $post_title;

// Checks if it is the month view, modify this line to apply to more views
if ( !tribe_is_month() ) return $post_title;

$event_start_time = tribe_get_start_time( $post_id );

if ( !empty( $event_start_time ) ) {
$post_title = $event_start_time . ' – ' . $post_title;
}

return $post_title;
}

add_filter( 'the_title', 'tribe_add_start_time_to_event_title', 100, 2 );

Cheers!
Geoff

[Geoff]

My pleasure! Thanks again for reaching out and happy new year. 🙂

Geoff

[Author]

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