[Geoff]

Hey Brian,

This is yet another issue that should be resolved in the updates releasing later today. Please let us know if it keeps popping up after installing the update and we’d be happy to check it out.

Cheers,
Geoff

[Geoff]

Hey Brian,

This issue should also be covered in the latest round of updates coming later today — stay tuned and let us know if the issue keeps popping up after the update is released and installed.

Thanks!
Geoff

[Geoff]

Hey Brian,

I just followed up in another one of your threads, but we are in the process of releasing patches for this issue in the latest round of plugin updates. Please keep your eyes open for the update and let us know if you continue to see issues after the update.

Thanks so much for reporting this and for your patience while we worked on it!

Cheers,
Geoff

[Geoff]

Hey Brian,

Just wanted to give you a heads up that we are in the process of releasing Event Tickets and Event Tickets Plus 4.2.7 and they include a fix for this issue. Please keep your eyes open for the update and let us know if you continue to see issues after the update.

Thanks so much for reporting this and for your patience while we worked on it!

Cheers,
Geoff

[Geoff]

Hey there, just wanted to give you a heads up that we are in the process of releasing Event Tickets 4.2.7 and it include a fix for this issue. Please keep your eyes open for the update and let us know if you continue to see issues after the update.

Thanks so much for reporting this and for your patience while we worked on it!

Cheers,
Geoff

[Geoff]

Shoot, sorry for the continued trouble here, Michael!

Will you please give me a step-by-step outline of the steps you took to upload the plugin? I used the following and everything seemed to work out:

• Logged into this website and downloaded the latest ZIP file of Events Calendar PRO
• Extracted the plugin folder from the ZIP file
• Opened my FTP application and navigated to /wp-content/plugins
• Made a backup of my existing Events Calendar PRO plugin, then removed it from the directory
• Uploaded the un-zipped file of the latest version of Events Calendar PRO
• Went to Plugins > Installed Plugins from the WordPress dashboard and confirmed that the latest version was being used

Did you follow similar steps? Please let me know so we can compare notes and see what’s different.

Thanks!
Geoff

[Geoff]

Thanks so much, Simon!

This is the line that I think is causing the issue:

The Events Calendar version 4.0.6 by Modern Tribe

Will you please update The Events Calendar to the latest version. That’s currently 4.2.6, though I know we are planning to release another minor update (4.2.7) today or tomorrow.

When you update, definitely be sure to backup your site files and database as you would with any other WordPress update. 🙂

Let’s see if that brings back the option to add your license key to the plugin settings.

Thanks,
Geoff

[Geoff]

Awesome, so glad that helped!

You can try using CSS to make the city in the event address bold with something like this:

.tribe-locality, .tribe-events-region {
font-weight: bold;
}

…however, it appears that the font family being used in the theme will not make it very bold (screenshot). For that level of customization, I would suggest reaching out to the theme author for guidance on how to work with the fonts included in the theme.

Did you have any other questions about hiding the event description, or are you all good on that front? Please let me know.

Thanks,
Geoff

[Geoff]

Hi Ingo, welcome back to the forums and hope all is well!

Oh man, sorry to hear about the conflict here with custom attendee fields. Conflicts like this can happen for a number of reasons but, in this case, it’s possible that the theme is injecting Javascript into the event post editor in a way that conflicts with the Javascript our plugin is using to generate the fields.

I really wish I was able to provide something to fix this right away, but I really think your best bet is to get in touch with the theme author and troubleshoot the issue from that angle. If the functionality works correctly with a default WordPress, then the issue is most likely coming from the theme and the theme author would have the best idea of where to look since they will be much more familiar with the code.

Will you please start there as a first course of action? I’ll certainly keep this thread open in the meantime in case the theme author has any questions that we can help answer from our end.

Thanks so much,
Geoff

[Geoff]

Hey Tim,

I totally hear you. It would be much, much easier to both access reports and explain the process to clients with the way you so nicely outlined it.

I checked the roadmap and do not see that specific feature request slated for development. We are making a few improvements to the visual layout of reports in the next major release (4.3) but nothing that drastically reorganizes the way reports are accessed.

I actually think it would be great if you could add both your vote and notes to the feature request. The original request is not nearly as detailed as your notes and I think that having those in there would provide better clarity and make it much more likely to garner votes.

Sorry for the bad news, but does this at least help answer your question? Please let me know.

Geoff

[Geoff]

Hey Christian,

I think the easiest way is to hide the fields with CSS in your theme’s style.css file or by using the Simple Custom CSS plugin.

If you send me a link to your Community Events submission form, I’d be happy to look and see if I’m able to provide you with a CSS snippet to hide the photo field.

Thanks!
Geoff

[Geoff]

Hi Michael,

So sorry about the trouble with updating!

Too many redirects is often a sign of something else happening with WordPress or the server itself.

To get around that, will you please try manually installing the plugin update instead?

You can find the latest download of Events Calendar PRO by logging into your account on this site and heading to My Accounts > Downloads.

Then, please follow the steps outlined in this article to install the download. That should help you get around the issue of too many redirects.

Will that work for you? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hi Simon,

So sorry for the trouble here with the licenses! You may definitely use Event Tickets Plus with Event Tickets, even if your license is expired.

I do want to note that a license is not required for the plugin to work — entering the license activates automatic updates for the plugin and access to these support forums but the plugins should otherwise work without the key entered in the settings.

Will you please head to Events > Settings > Help, copy the system information at the bottom of the page and paste it here for me as a private reply? I want to check which versions of the plugins you are using because they all need to be the same version number in order to work together and issues like this can happen if they do not match.

Let’s start there and see what we find. 🙂

Thanks!
Geoff

[Geoff]

Hi Rob,

I’m so sorry to hear our plugins will not work for your site, but I’d be happy to help you out with a refund.

To get started, will you please fill out the form located here:

Refund Policy

That will provide us with all the information we need to process the refund as quickly as possible.

Thanks so much!
Geoff

[Geoff]

Excellent and nice work, Samuel! Sounds like everything is sorted out, but did you have any other questions about setting up tickets that we can help with? Feel free to let me know. 🙂

Cheers,
Geoff

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