[Courtney]

Hello Daniel

Could you add the following code to your child theme’s functions.php file or use the My Custom Functions plugin. This could give us a more thorough detail of what may be going on.

function tribe_aggregator_check_response_test( $systeminfo ) {
    $checker = tribe( 'events-aggregator.main' )->pue_checker;

    $args = $checker->get_validate_query();
    $args['key'] = '5961a7edeb2d369e475f8d30f2aec7e38084529b';

    $response = $checker->request_info( $args );
    $systeminfo[ 'aggregator-license-response' ] = print_r( $response, true );

    return $systeminfo;
}

add_filter( 'tribe-events-pro-support', 'tribe_aggregator_check_response_test' );

Thanks
Courtney 🙂

[Courtney]

Hello Jérôme

What Victor shared is to say that the initial issue I cautioned you about has been resolved.  We’d love to have you as a a new customer. Just a note, the group must be a public group for imports to work.

Thanks
Courtney 🙂

[Courtney]

Hi Justin

Unfortunately, we do not. At this time, all processing power for event tickets would be handled by your own server.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

Thanks
Courtney 🙂

[Courtney]

Thanks Paul

It looks like your theme may be overriding the layout there a bit: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990. You could reach out to the theme developer and see if they have suggestions, or try testing how your /events page looks when you change these settings: Events » Settings » Display »

Default stylesheet used for events templates

& Events template.

Let me know if either of these suggests work out.

Thanks
Courtney 🙂

[Courtney]

Thanks Michelle

I am unable to look further into this due to the login page. Are you able to provide me with a login as just a user that should be able to access this page?

Thanks
Courtney 🙂

[Courtney]

Hi Josie

I referred back to https://theeventscalendar.com/support/forums/topic/where-did-my-calendar-go-2/ to get your theme and the FB page to import from. However, your page has no upcoming events at this time, so I am unable to run a manual or scheduled import to continue testing.

Will you have upcoming events on the page? Until then, I don’t expect to see results ready to import.

Thanks
Courtney 🙂

[Courtney]

Good thinking Bridget.

Are you able to reach out to the theme developer regarding this issue?

I’m sorry the Photo View’s sort order is causing you confusion or poor user experience. Others have had similar feedback in the past.

The Photo View uses jQuery Isotope to output the items in a Pinterest-type grid but not in a rigid row-column type grid.

You can view our Demo Site’s Photo View to compare its sorting to how your site is working.

That information could be helpful for the theme developer to take a look at.

Thanks
Courtney 🙂

[Courtney]

Thanks Harry!
Courtney 🙂

[Courtney]

Hi Michelle

In order to help further, we’d need all other plugins, not just the new ones, along with your theme. It is the only way to determine if one of these things is the source of conflict. I’d recommend a staging server for this, but if it isn’t possible, you could clone the site into a subdirectory on your server to see if that would work.

Please let me know how these tests go.

Thanks
Courtney 🙂

[Courtney]

Thanks Ted, I do look forward to seeing if this a conflict or something else.

Courtney 🙂

[Courtney]

Thanks Bobby, that thread will notify you when the feature ships.

Thanks
Courtney 🙂

[Courtney]

Hi Josie, I referred back to https://theeventscalendar.com/support/forums/topic/where-did-my-calendar-go-2/ to get your theme and the FB page to import from. However, your page has no upcoming events at this time, so I am unable to run a manual or scheduled import to continue testing.

Will you have upcoming events on the page soon?

Thanks
Courtney 🙂

[Courtney]

Hello Roger

We do not have that functionality built-in to our plugins. However, if you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

Until then, you could use a 3rd party plugin like https://wordpress.org/plugins/post-expirator/.

Would this work for you?

Thanks
Courtney 🙂

[Courtney]

Hello Chris

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Courtney]

Hello Justin

Event Tickets Plus is built to run entirely on your own site. All merchant processing needs would use WooCommerce or Easy Digital Downloads. Read more about each option’s features and payment gateways. You can review the payment needs that they offer to see if it would be a good fit.

Is there anything else I can help you with?

Thanks
Courtney 🙂

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