License Problems – can’t install new version

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  • July 18, 2017 at 5:45 am #1322571
    pwh
    Participant

    I just upgraded my personal license to a business license. Now my Downloads page is empty and the direct download link in the payment receipt email doesn’t work either. It shows this error
    503 ( Expired License Key ): Sorry, your access to this file has expired. Please contact The Events Calendar Support for assistance.

    Not exactly a frictionless experience. I also don’t think license problems belong into a forum, but I found no other way to contact you.

    July 18, 2017 at 4:21 pm #1322965
    Courtney
    Member

    Hello Harald

    I’m very sorry about the licensing issues. You are certainly welcome to email support [at] theeventscalendar [.] com regarding license and transaction issues.

    I’ve made a change to a setting in your license. I believe your My Account » Downloads page will now permit you to download the plugin again. Can you check to confirm this?

    Thanks
    Courtney 🙂

    July 19, 2017 at 12:38 am #1323135
    pwh
    Participant

    Hi Courtney,

    thanks a lot, everything seems to be in order now 🙂

    Harry

    July 19, 2017 at 10:58 am #1323462
    Courtney
    Member

    Thanks Harry!
    Courtney 🙂

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