Cannot get photo view to show anything + 2 incidental issues possibly related.

[Bridget]

1) Cannot get photo view to show anything. I have defaulted one of the options to be Photo View, set two events in August with ‘featured photos’, yet nothing shows up when I choose Photo View on the Calendar page. No text or photo, just blank. Instead, I get a blank screen with “Show only the first upcoming instance of recurring events”. 2. Incidentally, I need that to go away, and see nowhere to make that so. The event is not part of any recurrence. I had a recurrign event but deleted all of those events. 3. And also incidentally, and possibly related to all this, if you look at my screenshot, the page says “events for August 1 – March 13th.” ?? I don’t want it to say “through” any particular date, or if anything, it should say for the month. That does not make sense, and I also need that to go away.

The events do show up in both month and list view, however. I do not see any guide or troubleshooting on this.

Help?

Thanks.

[Courtney]

Hello Bridget

There are 2 areas of information that I need to review to help you further.

1.Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

2.Please share your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ with us as well.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Bridget]

Hello Courtney – I did only the first step (activating the base theme – mine
was twentysixteen), checked it quick before I went through the business of
deactivating all my plugins, and fund that the Photo view worked. It appears
to be a theme conflict. Obviously, I had to switch it back, as this is a
highly customized theme we have for our organization.

The question now is: Does this mean I cannot use the photo view? Or are
there other solutions in the case where a theme conflict is identified. I
want this answer before I do any of the other requested items.

[Courtney]

Good thinking Bridget.

Are you able to reach out to the theme developer regarding this issue?

I’m sorry the Photo View’s sort order is causing you confusion or poor user experience. Others have had similar feedback in the past.

The Photo View uses jQuery Isotope to output the items in a Pinterest-type grid but not in a rigid row-column type grid.

You can view our Demo Site’s Photo View to compare its sorting to how your site is working.

That information could be helpful for the theme developer to take a look at.

Thanks
Courtney 🙂

[Bridget]

like anyone, I suppose i could reach out to the theme delveloper since I know who that is. I’m afraid that sounds like a waste of my energy, I have an event in August that I need this for.

Also, can you please address my other issue in the initial request: All views of the Events Calendar now show the following text, ““Show only the first upcoming instance of recurring events”. even though I don’t have any recurring events. So that is very confusing to me, and my visitors to the page. How can I make that go away?

[Courtney]

Hello Bridget

I’d be happy to address that issue. Can you provide me with a link to your site and send along your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/?

Unfortunately as this is a theme conflict, there isn’t much more we can do to resolve the conflict on Photo View.

Thanks
Courtney

[Bridget]

It is a big bummer on the theme conflict. I may request a refund depending on how all this shakes out. I actually don’t think I am able to use any of the functionality. Thanks, though.

Outstanding issue you’ve requested info for. I want thsi checkbox that says “Show only the first upcoming instance of recurring events” to go away because I have zero recurring events. I’ve attached a screenshot, and here is a link to the page, with “List View” chosen:
https://neuac.org/events-calendar/list/?tribe_paged=1&tribe_event_display=list

Below is our Sys info:

And yes, here is sys info:HOME URL

Home

SITE URL

Home

SITE LANGUAGE
English
CHARACTER SET
UTF-8
NAME
Bridget Doran
EMAIL
[email protected]
INSTALL KEYS
events-calendar-pro = 6554################################bdc4
WORDPRESS VERSION
4.8
PHP VERSION
5.6.29
PHP
max_execution_time = 30
memory_limit = 256M
upload_max_filesize = 64M
post_max_size = 64M
display_errors =
log_errors = 1
SERVER
Apache
SAPI
cgi-fcgi
PLUGINS
LayerSlider WP version 5.2.0b1 by Kreatura Media(http://kreaturamedia.com/)
BackWPup version 3.4.1 by Inpsyde GmbH(http://inpsyde.com)
Broken Link Checker version 1.11.3 by Janis Elsts, Vladimir Prelovac
CMSMasters Content Composer version 1.2.3 by cmsmasters(http://cmsmasters.net/)
CMSMasters Mega Menu version 1.1.0 by cmsmasters(http://cmsmasters.net/)
Contact Form 7 version 4.7 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
Custom Sidebars version 3.0.3 by WPMU DEV(http://premium.wpmudev.org/)
Event Tickets version 4.4.4 by Modern Tribe, Inc.(http://m.tri.be/28)
The Events Calendar PRO version 4.4.13 by Modern Tribe, Inc.(http://m.tri.be/20)
MailChimp for WordPress version 4.1.5 by ibericode(https://ibericode.com/)
Revolution Slider version 4.5.9 by ThemePunch(http://themepunch.com)
TablePress Extension: Automatic URL conversion version 1.3 by Tobias Bäthge(https://tobias.baethge.com/)
TablePress version 1.8 by Tobias Bäthge(https://tobias.baethge.com/)
The Events Calendar version 4.5.7 by Modern Tribe, Inc.(http://m.tri.be/1x)
Yoast SEO version 4.5 by Team Yoast(https://yoast.com/)
Wordpress File Upload version 3.11.0 by Nickolas Bossinas(http://www.iptanus.com)
NETWORK PLUGINS
–
MU PLUGINS
SSO version 0.1 by Garth Mortensen, Mike Hansen
THEME
EcoNature
MULTISITE
–
SETTINGS
tribeEnableViews =
Array
(
[0] => list
[1] => month
)
schema-version = 4.5.7
recurring_events_are_hidden = exposed
previous_ecp_versions =
Array
(
[0] => 0
[1] => 3.12
[2] => 3.12.1
[3] => 3.12.2
[4] => 3.12.3
[5] => 3.12.5
[6] => 3.12.6
[7] => 4.0.4
[8] => 4.0.5
[9] => 4.1.0.1
[10] => 4.1.3
[11] => 4.2.4
[12] => 4.2.5
[13] => 4.2.7
[14] => 4.3.0.1
[15] => 4.3.1.1
[16] => 4.4.0.1
[17] => 4.4.4
)
latest_ecp_version = 4.5.7
last-update-message = 3.12
earliest_date = 2015-11-19 02:00:00
latest_date = 2018-03-13 17:00:00
donate-link = 1
postsPerPage = 10
liveFiltersUpdate =
showComments =
showEventsInMainLoop =
eventsSlug = events-calendar
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps =
embedGoogleMapsZoom = 10
debugEvents =
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =
stylesheetOption = tribe
tribeEventsTemplate =
viewOption = month
tribeDisableTribeBar = 1
monthEventAmount = 3
enable_month_view_cache =
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 0
tribeEventsBeforeHTML = <!–

Calendar

Find out about upcoming NEUAC and partner events. Be sure to check back often for updates. –>
tribeEventsAfterHTML = <style>
body.events-archive .headline.cmsms_color_scheme_default {<br /> display:none<br />}<br />h1.calendar-page {<br /> padding: 25px 0 0;<br />}<br />#tribe-events-bar .tribe-bar-filters {<br /> margin: 0 0 20px;<br /> padding: 0 0 10px;<br />}<br />#tribe-events-content {<br /> padding: 20px 0;<br />}<br /></style>
earliest_date_markers =
Array
(
[0] => 1113
)
latest_date_markers =
Array
(
[0] => 2548
)
ticket-enabled-post-types =
Array
(
[0] => tribe_events
)
ticket-authentication-requirements =
previous_event_tickets_versions =
Array
(
[0] => 0
[1] => 4.3
)
latest_event_tickets_version = 4.4.4
disable_metabox_custom_fields = show
pro-schema-version = 4.4.13
mobile_default_view = list
hideLocationSearch =
hideRelatedEvents =
week_view_hide_weekends =
weekDayFormat = D jS
eventsDefaultOrganizerID = 1924
eventsDefaultVenueID = 0
eventsDefaultAddress =
eventsDefaultCity =
eventsDefaultState =
eventsDefaultProvince =
eventsDefaultZip =
defaultCountry =
eventsDefaultPhone =
tribeEventsCountries =
logging_level = debug
logging_class = Tribe__Log__File_Logger
WP TIMEZONE
Unknown or not set
WP GMT OFFSET
Unknown or not set
SERVER TIMEZONE
UTC
WP DATE FORMAT
F j, Y
WP TIME FORMAT
g:i a
WEEK STARTS ON
1
COMMON LIBRARY DIR
/home2/neuacorg/public_html/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.5.7

[Courtney]

Hello Bridget

When I visited your link, I was unable to see the recurring events box displayed. However, you can toggle that setting by going to Events » Settings » General » Front-end recurring event instances toggle.

Please let me know if that resolves the issue.

Thanks
Courtney 🙂

[Bridget]

I had to disable the Pro altogether because nothing is working how it’s
advertised for Pro. Thanks for the settings, that was all I needed.

[Courtney]

Hello Bridget

I’m glad that worked for you. I do hope your theme is able to resolve the conflict. Please let us know if there is anything else we can do for you.

Thanks
Courtney 🙂

[Author]

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