[Courtney]

Hello Clinton

Sorry for the confusion.  You should’ve received an email containing a link to download Events Calendar Pro and the license key.

Can you go to My Account » Downloads and download the Events Calendar Pro plugin.  You’ll need to keep the free The Events Calendar plugin active as well.

Then get your license key, and go to Events » Settings » Licenses to enter it.

It looks like you tried to do this, but in the Event Aggregator field instead.

Let me know if this works now.

Thanks
Courtney 🙂

[Courtney]

Hi Liz

I’m glad you got it working. Let us know if you need further help again.

Thanks
Courtney 🙂

[Courtney]

Hello Chad

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hello Filip

Unfortunately, we don’t have a way to easily demonstrate event imports. You can import a CSV file as an example by going to Events » Import. For that, you only need The Events Calendar to be installed. It will show you the preview of events. You can find an example CSV file for Events to import at https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/. It will not display the scheduling options this way, but will show you the interface used for the rest of the process.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Is there anything else I can do to help you?

Thanks
Courtney 🙂

[Courtney]

Hello Christopher

So sorry that is happening. I’ve created a new license key for you. This doesn’t change the dates of your service, but I believe this should get Event Aggregator working again.

Can you go to My Account » Licenses https://theeventscalendar.com/license-keys/ to get your license and activate it on your 2 domains?

Please let me know if this resolves the issue.

Thanks
Courtney 🙂

[Courtney]

Hi Greg

It is an annual renewal that provides ongoing updates and support. If you do not update the plugin, it may continue working, but you will not receive support or updates for it.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Marcus

None of our content should appear under “Pages”, it should all appear under “Events”. The default calendar page will not be accessible via “Pages” either.

Does that help to clarify the situation?

Is there a chance you could screenshot that same thing in English? I’m sorry I’m far less savvy in other languages.

Thanks
Courtney 🙂

[Courtney]

Hi Jason

I’d like to escalate this issue to our developers. Can you provide me with 2 additional things?

Do you have any Javascript errors? Using Your Browser to Diagnose JavaScript Errors

And can you enable WP_DEBUG and share any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

===

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

===

Thanks
Courtney 🙂

[Courtney]

Hi Christopher

I am seeing your images showing at 90×60. This is likely your media setting at “Medium” under Settings » Media.

However, the CSS from our plugin and your theme indicate you can make the images 300px wide.

Can you test the following code to your child theme, or in Appearance » Customize » Additional CSS?

.tribe-events-event-image {width: 90% !important}

You can see the images displaying in list view now, but the one event with a thinner image moves the text left as well. This is not typical behavior with other themes, but your theme seems to need a little help styling this area.

Let me know if this solution works.

Thanks
Courtney 🙂

[Courtney]

This reply is private.

[Courtney]

Hello David

thank you for the additional screenshot. I now can see that you seem to be missing the day and time options on the recurrence.

When you go to Events » Settings » General » Clean up recurring events after & Create recurring events in advance for

The default is set to 24 months. If you do not specify an end time on your event, your recurrence will last as long of those settings.

To troubleshoot the missing fields:

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

===

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

===

Can you also check for Javascript errors? Using Your Browser to Diagnose JavaScript Errors

Thanks
Courtney 🙂

[Courtney]

ah, thanks Jeffrey. Glad it’s working now 🙂

[Courtney]

Great to hear. Their support staff is pretty awesome too.

Thanks
Courtney 🙂

[Courtney]

Hi Josie

When I inspect your site, I’m still seeing WordPress 4.5.9. The current version is 4.8. Can you try updating WordPress to the new version?

Of course, we strongly recommend you do this first on a staging site instead of your live site to ensure all goes smoothly. Also, it’s advised that you run a full site backup before pushing a big jump in WordPress versions to the live site.

Please let me know how you make out with that.

Thanks
Courtney 🙂

[Courtney]

Hi Gergana

Everything is registered and ready to be used, you don’t need to do anything more. Here’s an example of fetching events starting in October 2017, using wpshindig.com:

http://wpshindig.com/wp-json/tribe/events/v1/events?start_date=2017-10-01

The result is a JSON-formatted list of events.

Is there anything else I can do to help?

Thanks
Courtney 🙂

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