[Courtney]

Thanks 🙂 Looking forward to working with you.
Courtney

[Courtney]

Hi Michelle

That notice is displaying because you have a personal license for Community Events. Does the plugin install and can you access the community page despite the error notice?

Thanks
Courtney 🙂

[Courtney]

Hello Lqwrence

I haven’t tested this yet, but did come across http://bulkwp.com/ last week. If you try it, let me know. It looks like it might be an easier approach to bulk deleting.

Thanks
Courtney 🙂

[Courtney]

Hello Jeffrey

That is certainly possible. You’ll want to take a glance over Themer’s Guide. You’ll be modifying one line of code from wp-content/plugins/the-events-calendar/src/views/month/single-event.php on line 196.

It normally shows:

<h3 class="tribe-events-month-event-title"><a href="<?php echo esc_url( $link ) ?>" class="url"><?php echo $title ?></a></h3>

and you’ll add a copy of that file to wp-content/themes/your-theme/tribe-events/month/

and modify line 196 to be:

<h3 class="tribe-events-month-event-title"><?php echo $title ?></h3>

Can you let me know if this works for you?

Thanks
Courtney 🙂

[Courtney]

Hello Mary Jane

I hope I can help sort this out. You mentioned purchasing Events Calendar Pro, however, I only see a transaction for Event Tickets Plus on our records. Is that correct?

Can you walk through the steps on Moving Your License Key to see if this clears up the issue on activating your license on the new domain?

After we get the license working, let’s revisit the registered attendees.

Keep me posted about how the moving the license goes.

Thanks
Courtney 🙂

[Courtney]

Hello Kandace

We just shipped out a hotfix for Eventbrite Tickets. Can you update to 4.4.7.1 and let me know if the issue persists?

Thanks
Courtney 🙂

[Courtney]

Hi Lina

Whoops! Sometimes those mistakes happen. We can certainly get that fixed up for you.

Please send an email to support [at] theeventscalendar [.] com with this information.

Thanks
Courtney 🙂

[Courtney]

Hello Abigail

Can you send me a screenshot of the issue you are seeing?

Also, I am only able to see some of your System Info. Do you have Event Tickets already installed?

Thanks
Courtney 🙂

[Courtney]

Hello Shimon

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney

[Courtney]

You can apply for our non-profit discount by completing the form at https://theeventscalendar.com/apply-for-npp.

⚠️Please Note: Licenses granted through this program do not include access to support. 
If you need in-depth support, please consider purchasing a regular license.

It sounds like you may to best to purchase Filter Bar and Community Events individually. Our only bundle options are listed on https://theeventscalendar.com/bundles/.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello Kimberly

I reviewed your account and was only able to find refund requests with no previous support request. I do wish you’d taken the time to post on our support forums before reaching the point of no return. We genuinely want to help you achieve your goals.

To modify the text to fit your needs, https://theeventscalendar.com/knowledgebase/changing-fonts-and-colours/ would guide you through that process.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Is there anything else I can do to assist you?

Thanks
Courtney

[Courtney]

Hi Kimberly, I see that you posted a duplicate thread in the correct forum. I will close this thread, as it is a duplicate. I am also hunting for any earlier support requests you may have sent in to try resolving these issues.

Thanks
Courtney 🙂

[Courtney]

No worries Rolf. I’m glad it’s working for you now and thanks for the update!

Courtney 🙂

[Courtney]

Hello Stacy

Can you confirm if you’ve gone through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Also, please send along your System Info. I’ve seen a few bugs come up lately when users don’t have quite enough PHP memory limits.

Please let me know if the issue still persists after these tests so we can review further.

Thanks
Courtney 🙂

[Courtney]

Hi there Sergio!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

We certainly want to address any conflicts to the best of our ability. Please share which plugin or theme created the conflict when you post in the appropriate forum. I know we just found a conflict with Yoast, and their team was quick to resolve any conflicts on their end.

Thanks again, and we’ll see you in the forums!

[Author]

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