Missing fields for reccuring events

[David Barbier]

Hello,

We bought the Event Calendar Pro version as we needed reccuring event. I looked up on the web & on this forum, but I cannot find any leads. As you cas see per the attachment image, most of the reccuring event specific fields are missing.

Could you help me with that?
Thanks!

[Courtney]

Hello David

To see the recurring event settings, expand the button that says “Add More Events” and adjust as needed:

Are there fields or features there that you believe are missing?

Thanks
Courtney 🙂

[David Barbier]

Hi Courtney,

Thanks for your response sadly, that is what I’ve been doing. To ease the understanding of the issue we are having, I took a screenshot of the screen, in english.

As you cas see, fields are missing.

[David Barbier]

A little update on the matter as I may not have made myself clear…
Where is the field to set the end date of reccurence?
Regards.

• This reply was modified 8 years, 9 months ago by David Barbier.

[Courtney]

Hello David

thank you for the additional screenshot. I now can see that you seem to be missing the day and time options on the recurrence.

When you go to Events » Settings » General » Clean up recurring events after & Create recurring events in advance for

The default is set to 24 months. If you do not specify an end time on your event, your recurrence will last as long of those settings.

To troubleshoot the missing fields:

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

===

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

===

Can you also check for Javascript errors? Using Your Browser to Diagnose JavaScript Errors

Thanks
Courtney 🙂

[David Barbier]

This apparently helped me track a conflict with an outdated plugin. It’s all working now. Thank you.

[Courtney]

Great to hear David! I’m thrilled that it is working. This isn’t a bug I’ve seen before. What plugin was outdated?

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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