License not activating within wp-admin

[jason]

I have a license and so far activiated and working on one site (blacklabgallery.com). I am attempting to activate on a second site for google cal imports (1.anchorpub.com). The license key shows active my theeventscalendar.com account for both websites, however within wp-admin when I go to the import tab, I am not given any premium options, only cvs import. I have tried reactivating/deactivating and disconnecting/reconnecting license key association.

please support ASAP, this is time critical. Thank you

[Courtney]

Hello Jason

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Can you also disconnect the second site from Event Aggregator while all other plugins are deactivated, with a default theme, and then reconnect that site to your license?

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[jason]

There aren’t any other plugins or themes active, it’s a fresh install

I deactivated on blacklabgallery.com and now I’m not able to activate either one.

[jason]

I take that back, I was able to reactivate blacklabgallery.com and imports are working properly.

However, I am still unable to activate on 1.anchorpub.com, even with plugins and other licenses deactivated. The interface allows me to enter the license key and submit, accepts the key as valid, but *does not store the license*.

[Courtney]

Hi Jason

I’d like to escalate this issue to our developers. Can you provide me with 2 additional things?

Do you have any Javascript errors? Using Your Browser to Diagnose JavaScript Errors

And can you enable WP_DEBUG and share any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

===

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

===

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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