[Courtney]

Hi Michelle

I am asking our developers to review https://theeventscalendar.com/knowledgebase/removing-export-links-event-views/ related to your conflict and will update when I have further information.

Regarding Eventica – is that a plugin or a theme? I was only able to find it as a theme. For the map issue with that, I’d suggest reaching out to their developers if it shows that the map is viewable on a default theme, such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/.

Thanks
Courtney 🙂

[Courtney]

Hi Bobby

You shouldn’t have to regenerate thumbnails. Are the images you are using for the featured image location a similar dimension/proportion, to prevent odd cropping?

I wasn’t able to see the featured image on the featured event in list view. I did see the single listing though.

Can you take a look at http://wpshindig.com/events/list/? It’s our demo site. On August 3, you can see a featured event, “Contribute to WordPress”, with a featured image that spans the entire width of the list. Is this roughly what you are seeing on your site?

Thanks
Courtney 🙂

[Courtney]

Hi Corry

I just ran your imports on a local site and wasn’t able to reproduce the issue. I’d like to escalate this issue to one of our developers, but need a bit more information first.

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

===

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

===

Thanks
Courtney 🙂

[Courtney]

Hello Pascal

If you created the page, it would conflict with what you entered as the Events URL slug. Could you delete the page you created and empty the trash?

If you have another page similarly named as the Events URL Slug, it too can conflict. Can you check all the other post/pages to see that none have the same text starting in the slug?

Can you show me an example of the “find out more” link location?

Thanks
Courtney 🙂

[Courtney]

Hi Josie

I would like to escalate this issue further. To be clear, I am seeing the calendar display at http://www.madwv.com/upcoming-events/category/upcoming-events/.

I also am seeing http://www.madwv.com/ display as WP 4.5, but the calendar page display as 4.8.

To gather enough information for me to escalate, can you send in one more super helpful bit of information?

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

===

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

===

Thanks
Courtney 🙂

[Courtney]

Hi Michelle

Can you add in each plugin one at a time that you use on the live site. See if the page continues to load, and notice if you have any fatal errors showing up in the debug logs on the testing site.

Thanks
Courtney 🙂

[Courtney]

Hi Mike

I can see http://neat.ca/event/whimsical-wednesdays/2017-08-02/ is blank. Just confirming – you have tested a single event listing like this while all plugins except The Events Calendar are deactivated, and while using a default theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/?

For moving the license from a temporary url to live, see Moving Your License Key.

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

===

If you don’t see any WP_DEBUG messages while browsing your site, could you try temporarily activating the default Twenty Fifteen theme, and seeing if the issue persists.

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

===

[Courtney]

Hello Kandace

I would like to narrow down this issue further.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

If possible, you might want to test this on a staging server.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Corry

I’d like to try running this import. Can you share the link to the calendar(s) you are importing from Google? You can mark this as a private reply if you prefer.

Thanks
Courtney 🙂

[Courtney]

Thanks Marcus.

I usually can run text through Google Translate to get close enough to answer, but images sometimes are beyond me. Happy to help, and do let us know if you have any other questions.

Thanks
Courtney 🙂

[Courtney]

Thanks Chad, glad it is working now!

Let us know if you need any more help.

Thanks
Courtney 🙂

[Courtney]

Sure thing Clinton. Glad you are off and going. Let us know if you need more help.

Thanks
Courtney 🙂

[Courtney]

Hi Daniel, we are definitely looking further into this. Can you tell me about the structure of your sub-sites? I saw the url structure for the example sites linked in your navigation, ex: https://oily.life/sprout-usa/. Are all sub-sites part of https://oily.life/ as the domain name? Or do you have different sub-domains, or does it use entirely different domains for some sites on the network)?

Thanks
Courtney 🙂

[Courtney]

Hello Jérôme

1. We do offer Calendar View Shortcodes and Widget Shortcodes that you can place in various parts of your website.

2. You can use Event Aggregator on up to 10 different domains with as many imports per day as your plan permits. There is no limit on feeds you use as part of the scheduled imports.

3. Event Aggregator and Events Calendar Pro are each $89 at this time. When Events Calendar Pro expires, you will no longer receive plugin updates or access to support but the plugin can work exactly as the most recent update allows. When Event Aggregator expires, it will stop working except for standard csv imports, as well as no further access to support.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hello Sean

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com with this information.

Thanks
Courtney 🙂

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