[Courtney]

Hello David

I’m verry sorry this is happening. You should definitely be able to see other options for importing. Please confirm that your license (My Account » Licenses) is activate at Events » Settings » Licenses.

Then can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hello Mary

Welcome!

To help you troubleshoot this further, there’s a bit of information that would be really helpful.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Also, please send along your System Info and a link to the exact pages where shortcodes are located but not currently working.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hello Analiese

We’re a bit limited in helping with styling customizations, per our Scope of Support / Terms. But a few tips to help you carry this further include:

1. Please check out this Customizing WordPress #2 – Using Chrome Developers Tools YouTube video in addition to our Using Chrome Developer Tools tutorial on how to easily make changes using CSS.
2. Typically, don’t change the theme or plugin’s css files, they will be overwritten on updates. To avoid this, follow the steps outlined in Themer’s Guide
3. Use overriding CSS files, or add CSS to your site using Appearance » Customize » Additional CSS.
4. Use !important before a semicolon to override every css rule. It’s a brute force method, but works for quick fixes.

I will say it is odd that your Tribe bar submit button shows only as a dropdown icon on your site. Our testing site is http://wpshindig.com/events/ to compare expected results. Can you check how this bar shows up in Twenty Seventeen https://wordpress.org/themes/twentyseventeen/ or another default theme?

Thanks
Courtney 🙂

[Courtney]

Hello Matthew

Wow – that does look weird. I’d like to narrow this down further.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

Finally, please check for Javascript errors: Using Your Browser to Diagnose JavaScript Errors.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi BJ & Justin

I am very sorry this is happening. I would like to narrow down the issue happening here further.

Justin: for tracking purposes, could you open a separate thread reporting your findings?

BJ:

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

Finally, please check for Javascript errors: Using Your Browser to Diagnose JavaScript Errors.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Scott

I’m very sorry this is happening. Can you confirm that you have disabled all other plugins except The Events Calendar and reverted back to 2016 theme without customizations?

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

Finally, can you check for any Javascript errors? See: Using Your Browser to Diagnose JavaScript Errors

Thanks
Courtney 🙂

[Courtney]

Hi John

I’d actually suggest bookmarking the link in your browser immediately after you click “start date” in your sorting order. For example, mine looks like this:
http://mtevents.dev/wp-admin/edit.php?post_type=tribe_events&orderby=start-date&order=asc

Each time I visit that exact link, it will be displayed in the start date order. This would be easier than customizing the back end display. Would this work for you?

Thanks
Courtney 🙂

[Courtney]

Hello Marguerite

That definitely should not be happening. Let’s see if we can resolve this.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Stuart

We have included a way to limit the display to featured events in Filter Bar. You can take a peak at it on our demo site: http://wpshindig.com/events/month/?tribe_featuredevent%5B%5D=1

If you think that is something you would like as a feature to Events Calendar Pro, I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

Thanks
Courtney 🙂

[Courtney]

Hi Becky

Can you tell me a bit more about your configurations? Are you already running a multisite for your school? If so, what is the configuration of the sites receiving updates? Are they set up like

school1.site.com
site.com/school1
or site.com and school1.com

I’ll better know how to advise your licensing from there.

Thanks
Courtney 🙂

[Courtney]

Hello Marguerite

What displays there is, to some extent, dependent upon your theme. If you type something in to the Excerpt field in the post editor, it will be what displays on the front of your site. If you don’t see the Excerpt field, you can be sure that it displays by checking our Screen Options. Any text entered here will display instead of the body text of the event post.

The other solution I can offer is to hide all excerpts entirely on the photo view of your site. Unfortunately, there isn’t a way to hide only the post generated by the body text. Does that make sense?

Thanks
Courtney 🙂

[Courtney]

Hello Jaeden

The features that you are looking for would involve a good deal of customization. Themer’s Guide would be the right place to start learning how to achieve that.

Building that level of customization would be beyond our Scope of Support / Terms. However, if you’d like to hire someone for that task, you might want to try Find A Customizer.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Scott

We’ve updated our servers and the bug should be fixed now. All you need to do is to try connected to Facebook again. Please let us know if it works for you now.

Thanks
Courtney ?

[Courtney]

Hi Gregory

We’ve updated our servers and the bug should be fixed now. All you need to do is to try connected to Facebook again.

Thanks
Courtney ?

[Courtney]

Hi Tammy

We’ve updated our servers and the bug should be fixed now. All you need to do is to try connected to Facebook again.

Thanks
Courtney 🙂

[Author]

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