Shortcodes are not working

[Mary Donnelly]

Hi,
I have been using the events calendar for about 6 months, and just updated to pro. First off, the shortcodes are not working. Also, I want to restrict the calendar to paid members only, except for what is displayed on the home page. I do not have access to the mysite.com/events backend controlls, so this makes it difficult.

Thanks,
Mary

[Courtney]

Hello Mary

Welcome!

To help you troubleshoot this further, there’s a bit of information that would be really helpful.

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Also, please send along your System Info and a link to the exact pages where shortcodes are located but not currently working.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Mary Donnelly]

Hey Courtney,

Ok, I troubleshooted, got it to work on 2017 theme, reinstalled Did, it
worked, then activated the plugins one by one… it is the All in one SEO
pack that is interfering with the shortcode… I must keep using this
plugin, how can we fix this?

[Courtney]

Hi Mary

I’d suggest asking their support for help with the conflict. https://wordpress.org/support/plugin/all-in-one-seo-pack

Please keep us posted on how this goes.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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