I renewed my event aggregator app, can’t import

[Jung Ho Yoon]

Hey, I’ve renewed my event aggregator app and it says that it’s good until august 13, 2018.

But, when I go to import events, the only available option is the CSV file option. I’ve entered the API key for meetup.com, but I still can’t import meet up events.

Please help resolve this issue ASAP.

Thank you,

David

[Courtney]

Hello David

I’m verry sorry this is happening. You should definitely be able to see other options for importing. Please confirm that your license (My Account » Licenses) is activate at Events » Settings » Licenses.

Then can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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