[Courtney]

I checked in with our transactions team and I believe they have refunded and corrected the licenses for you. Let me know if there is anything else you need help with here.

Thanks
Courtney 🙂

[Courtney]

Hi

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/. That would be the extent of the trial period.

Can I help with anything else?

Thanks
Courtney 🙂

[Courtney]

Thanks Curtis. You’ll hear from us soon, if you haven’t already.

 

Thanks
Courtney 🙂

[Courtney]

Hello Analiese

That sounds like there is some theme conflict happening.  Is your developer also the one who built your theme?  Has the theme been modified much from the original install?

Hoping you find out exactly where that theme conflict is.  It is worth asking the theme developer to take a look too.

 

Thanks
Courtney 🙂

[Courtney]

This reply is private.

[Courtney]

Thanks Charles.  I’m sorry to hear all attempts at workarounds aren’t working.  I will be sure you are notified as soon as an update is available.

 

Thanks
Courtney 🙂

[Courtney]

Hi Abhishek

That is certainly possible. When you are editing the start/end times for your event, you can select multiple days out.

Does that help?  Is there anything else I can answer?

 

Thanks
Courtney 🙂

[Courtney]

Hey Pascal

Let’s try one more round on this. Can you go in this order:

1. deactivate all plugins
2. revert to 2017 theme
3. then refresh permalinks

If that still doesn’t work, we can provide some code to redirect as you are hoping.  Interestingly, https://www.myskicoach.ch/en/events/liste/ and https://www.myskicoach.ch/en/events/mois/ both seem to work.

 

Thanks
Courtney 🙂

[Courtney]

Oh I agree Trevor.  I checked in on this issue with my teammates.  One shared with me that he has encountered this, and the source issue seems to be with Google Maps.  Apparently a lot of UK cities and towns have this issue happen in Google Maps, which is super frustrating no matter where in the world we are.

Unfortunately, I do think adding UK on is the way to go for the best results, or even conducting the search yourself and using the link it generates in a menu, etc.

 

Thanks
Courtney 🙂

[Courtney]

Hi Kandace, I was viewing your site for the venue information, and entering that into my own local site for testing purposes.  I have tried to recreate the issue and have not been successful.  With your most current troubleshooting help in your last reply, I will escalate this ticket on for additional help.

 

Thanks
Courtney 🙂

[Courtney]

Hello Troels

At this time, Filter Bar only works on the default Events page.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

You can suggest it it http://tribe.uservoice.com.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Daryl

That is odd. Can you flush your permalink by just saving the settings again at Settings » Permalinks? then clear your browser cache and see if the issue persists.

If that doesn’t work, please go through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hello

In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites. 

If your site doesn’t match the criteria, you can still use the plugin.  You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/.  If you need to contact support during that time, please manually send in your System Info.

Staging or development sites are not the same as multisites.http://www.wpbeginner.com/glossary/multisite/
Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Shawn

No need to reinstall a thing. Just confirm that your license is active at Events » Settings » Licenses.

Let me know if it’s active there.

Thanks
Courtney 🙂

[Courtney]

Hi Curtis

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

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