I bought the wrong license

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  • August 15, 2017 at 6:45 am #1335412
    Keri Unsworth
    Participant

    Hey guys,

    My web designer suggested I buy the Events Calendar Pro AND the Event Tickets add-on. He told me it would cost a little over $150. I got confused and bought the “Business” license, well, because I have a “business”. But really, I don’t need a personal license because I only have one site. Is there any way to correct this and get a refund for the difference between the “business” license and the personal license?

    I also didn’t realize the difference between the free download of the Event Tickets download and the premium Plus add-on. if I could get my Events Calendar Pro license reverted to a personal license, I could afford to get the Event Tickets Pro personal license like my web designer was trying to instruct me to get.

    Thanks.

    August 15, 2017 at 8:01 am #1335453
    Courtney
    Member

    Hi Keri

    Ooops – those things happen.

    We’d be happy to help sort that out for you.

    Please send an email to support [at] theeventscalendar [.] com.

    Thanks
    Courtney 🙂

    August 15, 2017 at 8:10 am #1335461
    Keri Unsworth
    Participant

    Please help assist me in changing the package I bought – see below

    August 15, 2017 at 11:20 am #1335638
    Keri Unsworth
    Participant

    Courtney – can you please connect with my web designer Clay Eavenson with
    Audacious – he has my authorization and approval to handle my events
    calendar account.

    I need to change it to Personal rather than business because it’s only for
    1 website and and I need to add pay for Event Ticket Pro

    August 15, 2017 at 1:05 pm #1335704
    Keri Unsworth
    Participant

    Clay’s email address is bebold [at] getaudacious [dot] com

    August 16, 2017 at 5:44 pm #1336509
    Courtney
    Member

    I checked in with our transactions team and I believe they have refunded and corrected the licenses for you. Let me know if there is anything else you need help with here.

    Thanks
    Courtney 🙂

    September 7, 2017 at 9:36 am #1346109
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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