[Courtney]

@bjkirkpatrick can you provide the source that you are importing from? We believe we have a known bug and would like to replicate the issue for troubleshooting.

[Courtney]

@jusxon can you please open a new thread about this to help us better track the issue. Please share the source you are importing from, along with your System Info.

[Courtney]

@mcctech01 can you open a new thread to help us better track this bug?

Thanks
Courtney 🙂

[Courtney]

Hi Tina

I just tried importing events from both pages listed, 150+ and 50+ from both sites. Of that, I only had 1 missing a venue and used the Fix Venue to correct it. How many venues were you getting error notifications for?

Also, last night we shipped a hotfix for The Events Calendar that may correct your ability to add single events. Can you update and let me know if that works?

Thanks
Courtney 🙂

[Courtney]

This reply is private.

[Courtney]

Great, let us know if you have any further questions

Thanks
Courtney 🙂

[Courtney]

Glad you found the issue Claudia. Let us know if you need further help with any other issues.

Thanks
Courtney 🙂

[Courtney]

Hi Casper

This will take a few steps to achieve. First, add this snippet to either your child theme’s functions.php file or use the My Custom Functions plugin:

function removeDot() {
    if (!is_admin()) {
        
        wp_enqueue_script('jquery');
        
        wp_enqueue_script('recurring-dot', get_bloginfo('template_url') . '/js/remove-recurring-dot.js', array('jquery'), '', false);
        
    }
}

add_action('init', 'removeDot');

Next, go to your server file manager wp-content/themes/yourtheme/js (might need to make the /js folder) and add this:

https://gist.github.com/mia-caro/c2985b331a999e593d422f1721660bb1

Finally, add the following code to your child theme, or in Appearance » Customize » Additional CSS:

.tribe-events-calendar .tribe-events-has-events.hide-dot:after { display: none; }

Please let me know if this works for you.

Thanks
Courtney 🙂

[Courtney]

Hello Alexander

Can you send me a link to your events page? I’d like to take a closer look at this code.

Thanks
Courtney 🙂

[Courtney]

Hi Michelle

Thanks for sharing your solution. What time zone are you in? Is your WP setup set by UTC or by your city? Likewise, when you manually set it in the event, is that be city or UTC time?

I’d like to pass this info on to our developers.

Thanks
Courtney 🙂

[Courtney]

Hi Breanna

I visited your site and did see the event in list view:

Is this the issue? Which way were you searching for it? I typed “circus” into the event search bar at top and saw it there as well.

Hoping to help clear this up for you.

Thanks
Courtney 🙂

[Courtney]

Hello Kaja

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Mary Ann

That’s no good! I’m sorry you were stuck. Yesterday we released a hotfix that should resolve this issue. Can you go to Dashboard » Updates and look for any available updates. Please let me know if that works for you.

Thanks
Courtney 🙂

[Courtney]

Hi William

We do not offer demonstrations of our plugins via video or audio calls. However, we do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

I don’t believe WooCommerce offers audio or video calls either, but you can certainly check with them.

You can get the idea of how The Events Calendar and Event Tickets work, as these are free plugins. They are minimum requirements for Event Tickets Plus and Events Calendar Pro.

Thanks
Courtney 🙂

[Courtney]

Hi Adam

I’m sorry if I wasn’t clear. We do offer support for our basic plugin, but over at https://wordpress.org/support/plugin/the-events-calendar. Our pre-sales forums here are primarily for purchasing and product feature questions. Tech support happens in other forums.

Thanks
Courtney 🙂

[Author]

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