[Cliff]

That should work. I’d recommend switching to a WordPress default theme like Twenty Fifteen, Twenty Sixteen, Twenty Seventeen, etc. and see if it still doesn’t take effect.

Either way, you might want to add a higher priority, like this:

add_filter( 'tribe_events_list_widget_thumbnail_size', 'custom_list_widget_thumbnail_size', 50 );

Please let me know how this goes for you.

[Cliff]

Hi, Delinda. Sorry you’re experiencing this.

To my knowledge, we haven’t heard of this happening for others.

Although it didn’t address such an issue, please do update to Event Tickets 4.6.3.1 and see if your tickets reappear.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

I’d also strongly encourage you to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

[Cliff]

Hi, Christoph.

This is the way our tribe_get_venue_details() puts the various strings together. You can override this function’s template site-wide by following our Themer’s Guide for this file: /wp-content/plugins/the-events-calendar/src/views/modules/address.php

See that the postal code is below the region and above the country. You could move it to be above the region.

Please let me know how this goes for you.

[Cliff]

Hi, Raymond. I don’t see anywhere in your code mentioning “image” or “featured” — where/how is the featured image thumbnail coming through?

[Cliff]

It’s fully an error on our side; it’s not an error with your event’s import, its address, or anything else.

I’ve reported this error — and it’s not the only one related to Event Aggregator’s geocoding — but I don’t have a suggested fix for you at this time other than manually fixing it after importing.

[Cliff]

Gotcha. You should switch to a WordPress default theme like Twenty Fifteen, Twenty Sixteen, Twenty Seventeen, etc. and see if the same happens.

If modifying the core files then does work, you should look for any theme overrides built into your active theme.

If modifying the core files does not work while running Twenty Seventeen theme, then I’d say you’re likely incorrectly making the overrides, in which case please detail which file(s) you’re modifying and how you’re doing it.

Here’s a .zip of the single-event.php and the tooltip.php for Month View that worked for me: tooltip-override-for-1435321

Please let me know how this goes for you.

[Cliff]

Your green screenshot does not display Filter Bar, which is what you circled in the blue screenshot.

What you circled in the green screenshot is called the View Switcher, which is part of the Tribe Bar (but the full Tribe Bar is not displayed on the green screenshot — the “Events In”, “Search”, and “Near” options in the blue screenshot.

Are you saying you want the font size of the View Switcher to be smaller and that you’re wondering why Filter Bar is not appearing? If yes:

1. We do not provide CSS/styling support, per our Scope of Support / Terms.
2. You need to make sure you have the Filter Bar plugin active and that you have it setup at wp-admin > Events > Settings > Filters tab

Please let me know how this goes for you.

[Cliff]

To the best of my knowledge I cannot change it for you.

Your previous reply mentioned a screenshot, but it didn’t come through. Attachments do not come through via email replies; sorry if this is what happened. Please login and share the screenshot via our forums directly.

[Cliff]

Glad to hear. I’ll leave this thread open to receive the update once the fix is released.

[Cliff]

Thanks for the update.

You could try totally removing the geolocation API call:

add_filter( 'tribe_events_pro_geocode_request_url', '__return_empty_string' );

If that doesn’t work (or maybe even if it does help improve), you might try changing one of these (or both) at wp-admin > Events > Settings > General tab:

• “Clean up recurring events after”
• “Create recurring events in advance for”

Please let me know what you find out.

[Cliff]

Thanks for the update. I see Andras has already replied to that other thread at https://theeventscalendar.com/support/forums/topic/set-up-community-ticket-front-office/#post-1464094

I’ll close this thread and let you continue with Andras there.

Thanks for your understanding.

[Cliff]

We did not receive a picture; maybe your initial upload didn’t come through.

You can reference our Themer’s Guide, which is how Enfold or any other theme would likely be overriding our various layouts.

For example, the Single Event page comes from /wp-content/plugins/the-events-calendar/src/views/single-event.php

So if Enfold theme overrides our template files, then your own custom Enfold child theme would override Enfold’s overrides.

For example, the Single Event’s Featured Image displays the “full” size Featured Image: https://github.com/moderntribe/the-events-calendar/blob/4.6.11.1/src/views/single-event.php#L58 — but maybe Enfold overrides it to display a different size (although in this case that wouldn’t be possible so maybe you’re asking about the List View or another view).

===

Regarding filter display, is this an option already available to be displayed but is just hidden?

Are you asking about our Filter Bar add-on?

===

If you want to click around a demo of a site running our add-ons, please visit our front-end demo site at https://wpshindig.com/events/ and use its “view switcher”.

Please let me know how all this goes for you.

[Cliff]

Hi, Martijn. Thanks for your interest in our plugin suite. We’re glad to answer your questions!

===

We do not have any demo of the wp-admin area to provide to you.

We use our easy-breezy Refund Policy (https://theeventscalendar.com/knowledgebase/refund-policy/) for such requests so you can buy one or many of our add-ons and thoroughly test them.

If you want to click around a demo of a site running our add-ons, please visit our front-end demo site at https://wpshindig.com/events/

===

Event Aggregator (EA)‘s “Other URL” importing is to import events from “Site A” running The Events Calendar into “Site B” running The Events Calendar.

Sometimes this scenario is from fully separate sites/domains. Other times, it can be useful within a multisite setup.

Either way, only “Site B” in this scenario would need Event Aggregator running, and you’d set it up as a Scheduled Import to get it to run automatically on a timed interval.

Please also reference:

• https://theeventscalendar.com/knowledgebase/import-from-feed-or-url/
• https://theeventscalendar.com/knowledgebase/event-aggregator-import-settings/#other-url-settings
• https://theeventscalendar.com/knowledgebase/managing-your-scheduled-imports-in-event-aggregator/
• https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Another idea I had that wouldn’t require Events Calendar PRO (because it wouldn’t use the Additional Fields) is entering the Etix link as the Event Website link and then the snippet at https://theeventscalendar.com/knowledgebase/url-as-word-button/ could come in handy.

Again, please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi. Sorry you’re experiencing this. My best guess is that WP_DEBUG and WP_DEBUG_LOG will turn up the cause (more details below). However, I’ll share all the troubleshooting steps with you here:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Author]

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