Event Full – attendee list disappears
Hi, Delinda. Sorry you’re experiencing this.
To my knowledge, we haven’t heard of this happening for others.
Although it didn’t address such an issue, please do update to Event Tickets 22.214.171.124 and see if your tickets reappear.
Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.
I’d also strongly encourage you to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).
That link is correct.
You should be able to see a list of events with tickets by going to wp-admin > Events > Ticketed
Once editing an event, you should be able to get the link to the Attendees Report above your tickets: https://cl.ly/0M2e3n2m3c3k
Regarding the issue of the count being off (all zeroes), please send a screenshot of your Attendees on your wp-admin event edit screen (like I sent you) and also of your wp-admin Attendees Report.
Gotcha. I see https://theeventscalendar.com/content/uploads/2018/02/6806d749b76d4dfb.png has no tickets assigned to the event, which is why you wouldn’t see the “View Attendees” button…
Could you please use the Duplicator plugin to create a full backup (files and database — please check the box to exclude the uploads folder if it’s large) and link me to download it in a Private Reply.
I might then be able to try and replicate the issue on my own testing server with your site’s files and database.
I figured out why it wasn’t appearing on your event’s wp-admin ticket editing metabox.
The ticket (WooCommerce Product post) was in “Private” status, not “Public”.
Go to /wp-admin/post.php?post=3162&action=edit and change it from Private to Public and it’ll then appear on your event edit screen’s tickets metabox.
This is because of get_tickets_query_args() in this file: /wp-content/plugins/event-tickets/src/Tribe/Tickets.php
You can go to /wp-admin/edit.php?post_status=private&post_type=product to find all your “Private” WooCommerce Products. Assuming they’re all Tickets, you’d need to change them all to “Public” status.
By default, our WooCommerce Tickets are not visible in the WooCommerce “Shop”. Please explain why you changed Ticket Products to Private status.
You’re welcome. The correct way is to change the “End Date” of each ticket so that it is no longer available to purchase. You may also choose to leave it hidden from the Shop, but it’s already hidden by default, and even so they’d still be able to purchase from the Single Event page.
Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team
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