[Cliff]

Hi, Hanns.

When you say “PDF” are you making reference to our PDF Tickets extension?

If yes, its output should be the same as the ticket email’s content.

Therefore, if you’re trying to add custom content to the ticket email’s content, this can be accomplished via Themer’s Guide and/or leveraging our action hooks in /wp-content/plugins/event-tickets/src/views/tickets/email.php

Please review this information and then let me know how I can help point you in the right directions for your desired customizations.

[Cliff]

Hi. Thanks for your detailed request.

Filter Bar allows your users to easily filter events based on category, locations, PRO’s Additional Fields, and more.

We do not currently offer support for adding your own custom fields to Filter Bar, but you could reference how PRO’s Additional Fields get added and possibly also reference https://theeventscalendar.com/knowledgebase/creating-custom-filters-for-filter-bar/

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, David. What order would you want them in?

tribe_get_linked_post_types() returns an array so you could manipulate it (e.g. reorder/sort it) as you wish, correct?

[Cliff]

Hi, Philipp. Thanks for your detailed question.

That link was blank, but I saw your Dropbox screenshot.

I visited the link and also saw this console error: https://cl.ly/130S2n1o2H0O

It’s possible that console error is causing our error so please resolve the other one first (possibly by deactivating that Gravity Forms Calc plugin, assuming that’s what it is).

If that doesn’t solve the issue, here are our recommended troubleshooting steps to isolate the cause of this issue:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Cliff]

This all happens by extending WooCommerce’s email class and then this class gets added via the woocommerce_email_classes filter.

For more details, you can search /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php for “add_email_class_to_woocommerce” and also review /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Email.php

I’m unsure how/where you could add all this as a button to loop through all attendees, though.

[Cliff]

This reply is private.

[Cliff]

Thanks for the update.

Do you see this button: https://cl.ly/0M2e3n2m3c3k ?

If yes, does clicking it take you to the correct URL?

If not, please paste its URL here.

[Cliff]

Hi, Wendy.

Are you using both WooCommerce and Easy Digital Downloads at the same time on your site?

The EDD ticket fires wp_mail() at /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/EDD/Email.php

You could try this snippet:

add_filter( 'edd_email_ticket_receipt', '__return_false' );

[Cliff]

Hi, Donna. Thanks for your question and sharing what worked for you.

As a heads up: You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it (or accidentally if you forgot to login first).

If you do have a paid account login with at least one current license, please login to that account and then post in one of the paid forums.

If you don’t have a paid account login, I’m afraid we’re not equipped to provide technical support for current plugin users here in our Pre-Sales Forum. If you’re using one of our free plugins, such as The Events Calendar or Event Tickets, you can request assistance on their respective WordPres.org Support Forums (we do not provide technical support for users there, either–only via our paid forums).

Possibly helpful references:

• Our plugins’ feature requests forum
• Our plugin’s widgets and shortcodes
• Our free support forum for The Events Calendar (for bug reports and users helping each other — no usage support provided by us)
• Our free support forum for Event Tickets (for bug reports and users helping each other — no usage support provided by us)

Thank you for your understanding and thank you for using our plugins.

===

@rubixtech, if you have follow-up questions, please create a new thread in our paid forums.

Thank you.

[Cliff]

Hi, Aidan.

You might try playing with this setting: wp-admin > Events > Settings > Display tab > “Events template” option — to see if changing it makes things work better for you.

If that doesn’t work, I’d suggest asking your theme author how-to for the tribe_events custom post type archive view.

Please let me know what you find out.

Thanks!

[Cliff]

Hi, Timo.

Thanks for your detailed question.

I’d suggest following our Themer’s Guide and the comments in the top of that file.

Please let me know how this goes for you.

[Cliff]

Hi. Please reference:

• https://theeventscalendar.com/knowledgebase/importing-data-from-a-csv-file/
• https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

And then let me know if you have any follow-up questions on this topic.

[Cliff]

Welcome to WordPress customizing!

Best practice for adding custom code (like to implement a PHP snippet to modify The Events Calendar) is to create a functionality plugin, unless it’s something specific to your theme, in which case best practice is to make sure you’re using a child theme, then add the customization to your child theme’s functions.php file (not single-event.php).

Note that the opening <?php tag should be removed from our snippets when adding to your plugin file or your functions.php file (it’s only added to enable syntax highlighting)… unless the snippet is a complete file replacement.

I hope this information helps!

[Cliff]

Thank you very much.

Firstly, I guess I got confused what we were talking about because your ticket title includes “Dropbox” but now I realize we’re talking about “Name of Host Organization”

Secondly, please try changing the filter field type and see if filtering then works.

Finally, I didn’t see your Additional Fields data on the Single Events page. Is this on purpose (you removed it via Template Override), or is your theme possibly getting in the way by doing a Template Override but not accounting for Additional Fields?

You might want to try switching to a WordPress default theme like Twenty Fifteen, Twenty Sixteen, Twenty Seventeen, etc. and testing there. Then, once it’s working, switch back to your actual theme.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

Please let me know what you find out.

[Cliff]

1)

If using WooCommerce tickets, you can resend a ticket email by going to the order and choosing that order action. Here’s a quick video (no audio): https://cl.ly/0x0K3j2F1U2m

2)

Thanks for the heads up here. Where are you adding such CSS?

You could report this issue to https://github.com/mpdf/mpdf/issues if it’s reproducible.

[Author]

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