Help Desk

Dropbox custom field value returning no results

  • Posts: 11 Topics: 4
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    Hello,

    I have a custom field titled “Host Organization” and I’m seeing instances where selecting a value is not returning any results, when I know there are at least 8 events with the value I’m trying to query.

    This can be replicated by running this query, where “Children’s Museum of Pittsburgh” is the “Host Organiztion” that I am searching for: https://remakelearningdays.org/events/#?tribe_paged=1&tribe_event_display=list&tribe__ecp_custom_29=Children's+Museum+of+Pittsburgh

    Any ideas as to what the issue could be? I’m happy to provide more information.

    Posts: 10416
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    Hi, Sunanna.

    Could you please provide a screenshot of your Filters tab in the Events Settings area?

    Secondly, please send a screenshot of the Additional Fields tab.

    Finally, please send a screenshot of an event that has this Dropbox Additional Field and also include the front-end link to this event.

    Thank you.

    Posts: 11 Topics: 4
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    Hi Cliff,

    I’ve attached the screenshots requested. Here are links to sample events that have the text “Children’s Museum of Pittsburgh” set as the value of the field in question:

    https://remakelearningdays.org/event/f-i-n-e-art-israel-scholar-merav-kamel/
    https://remakelearningdays.org/event/outdoor-architectural-exploration/
    https://remakelearningdays.org/event/construct-a-palooza/

    Let me know if anything else would be helpful.

    Thanks!

    Posts: 10416
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    Thank you very much.

    Firstly, I guess I got confused what we were talking about because your ticket title includes “Dropbox” but now I realize we’re talking about “Name of Host Organization”

    Secondly, please try changing the filter field type and see if filtering then works.

    Finally, I didn’t see your Additional Fields data on the Single Events page. Is this on purpose (you removed it via Template Override), or is your theme possibly getting in the way by doing a Template Override but not accounting for Additional Fields?

    You might want to try switching to a WordPress default theme like Twenty Fifteen, Twenty Sixteen, Twenty Seventeen, etc. and testing there. Then, once it’s working, switch back to your actual theme.

    Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

    Please let me know what you find out.

    Posts: 7
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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