Invoice / Print / Company / Serial NR Problems

[Hanns]

Hi There,

1 . not all ‘Billing Adress Info’ are shown in the final print-out (PDF).
The company name field is missing.

1. In the item overview of the invoice (PDF Print) there are the serial/license No are show. That is a critical security issue, because the invoices will be distributed to 3rd parties.

Can you please solve that.

Thank you

[Cliff]

Hi, Hanns.

When you say “PDF” are you making reference to our PDF Tickets extension?

If yes, its output should be the same as the ticket email’s content.

Therefore, if you’re trying to add custom content to the ticket email’s content, this can be accomplished via Themer’s Guide and/or leveraging our action hooks in /wp-content/plugins/event-tickets/src/views/tickets/email.php

Please review this information and then let me know how I can help point you in the right directions for your desired customizations.

[Hanns]

Hi Cliff,

thanks for answering.

Sorry for beeing misunderstandable. My problem is not aligned with your product line, e.g. PDF Extensions.

My problem (issues 1, 2) is, that your back-office (billing) here in the web app does not work in a proper way:

We payed for some premium extensions and need an correct invoice from your side.

So we found this URL/page “Need an invoice? Print this page OR save as .PDF” in the backend https://theeventscalendar.com/my-account/view-order/n1n1n1n1n1/ (where n1n1n1n1n1 is our dedicated subscription number)

“Need an invoice? Print this page OR save as .PDF”
The problem here: The billing address is printed without company name. The field (company name) is missing.

We have filled the field with “company name”. We have the prove on the following page https://theeventscalendar.com/my-account/view-subscription/n1n1n1n1n1/

On that page we see the right billing address with company name in the right order.

1. issue

On the printed invoice there are all items (extensions) listed, what is very good, but there are also the individual licence / serial numbers printed, what is a security lack in our eyes. We need invoices for our book keeping and different parties / 3rd parties (tax advisor, book keeper, etc.) can see these serials (security issue).

Finally:

We recommend, that your “User Backend Team” check this problems and solve it.

Thank you

Best, Hanns

[Cliff]

This reply is private.

[Hanns]

This reply is private.

[Cliff]

Glad to hear and thanks for letting us know.

[Author]

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