Disable Ticket Email & Duplicate Emails w/EDD

[weldw2w]

Hi – I’ve run into issues with the event tickets plus and easy digital downloads plugins. During testing (Sandbox) everything worked fine, but now on the live server I’m getting multiple copies of emails. Is there code to disable the ticket email with EDD (I only found WooCommerce) and do you have any guidance on why the ticket email is being sent twice? Thanks so much for your help!

[Cliff]

Hi, Wendy.

Are you using both WooCommerce and Easy Digital Downloads at the same time on your site?

The EDD ticket fires wp_mail() at /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/EDD/Email.php

You could try this snippet:

add_filter( 'edd_email_ticket_receipt', '__return_false' );

[weldw2w]

Hi Cliff – Thanks for the response. I inadvertently purchased a copy of the events tickets plus for a client from the wrong account. Anyway, we have only EDD running on this site (Woo is on the other).

We are getting duplicate emails from both EDD and Events Tickets Plus upon a purchase (that’s 2 from EDD & 2 from Events Tickets) and the admin gets 2 notifications. I’d like to suppress the Events Ticket email, but I’m still unclear why everything would be duplicating. We didn’t have any issues on the test server, but upon going live this has now started. Thanks.

[Cliff]

Please complete our Refund Request Form and link back to this thread for reference. Then you can re-purchase from the other account.

Did the snippet help avoid duplicating emails?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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