[Cliff]

Hi. Here’s how to enable and use Chrome’s “Device Mode”.

FYI: We don’t log in to customer sites to make any changes.

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Please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions:

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Cliff]

Interesting. Thanks for reporting back and for sharing your hunch!

I hope you enjoy iCal Importer for a long time 🙂

[Cliff]

Thanks for your system information report. It seems you’re on the latest versions of our plugins, WooCommerce, and WordPress core.

I created this video for you to see how it should be working: http://cl.ly/441x02200V2L

Please make sure your wp-admin Event edit settings are setup properly to sell tickets with Attendee Meta fields.

If you still cannot get it to work, please provide screen shots or video of your wp-admin Events edit screen (specifically this event’s Tickets settings) so I can review them.

Thank you.

[Cliff]

On the latest version of all our plugins, I tested the Month View’s responsiveness as it pertains to day of the week names. Please watch this video and test if you experience the same: http://cl.ly/1c1l0A2J2j2W

Then, if there’s something specific you’d like us to fix or help you resolve, please let me know.

[Cliff]

Thanks for the new iCal link and the link showing it validates.

I tried your new iCal link in the iCal Importer and didn’t get any error.

There were one or more releases since our last interaction. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

Thanks!

[Cliff]

Igor, it’s definitely a “customization” sort of request, which is why we and your theme author are probably saying the same thing (to go ask the other to see if they’ll do it for you).

We do not provide customizations, per our Scope of Support / Terms. I assume your theme author doesn’t provide these for free. You might want to ask them or someone from our list of known customizers.

If I understand your request completely, I imagine you’d want to add a meta box to the wp-admin Events edit screen to receive an image file (like the Featured Image meta box) — and then you’d need a theme customization to retrieve that Media File ID and turn it into some background-image CSS code on your Event single pages.

I hope this helps!

[Cliff]

Juliann, I apologize but we’re not allowed to login to customer sites, and we do not provide customization-specific support per our Scope of Support / Terms.

In the code snippet you originally provided, I see $postID variable in use but never initialized/set.

I assume you did not provide me the full code — or that I’m not understanding the context of this snippet/file. For example, is it in your child theme’s tribe-events theme override folder? If yes, what is its filename? If no, where is this file located and how/when is it loaded?

When you’re developing customizations, it’s best to enable WP_DEBUG and PHP error reporting. Having these active might help you determine the cause of the issue.

[Cliff]

Rachel, I apologize for the delayed response, but I have passed this along to one of our developers to investigate further now that I have verified that the minified files are not being served (so SCRIPT_DEBUG appears to be in effect). I expect you’ll receive a reply on Monday. Thanks for your patience.

[Cliff]

Hi. I apologize about the delayed reply.

Please make sure you’re on the latest versions of all our plugins, since we released another round of updates since my last reply.

Once you’re all up to date, you’ll need to follow our Testing for Conflicts Guide (previously linked) or find help from someone who can, such as someone from our list of known customizers or a WordPress consultant of some kind.

I hope to hear back a good report.

[Cliff]

Hi. Sorry for the delayed response.

Please reference Required fields for Community Events form and let me know if you have any trouble implementing it for tickets.

Thanks!

[Cliff]

Sorry for the late reply.

I tested several things on my local site after updating to the Latest Versions of all our plugins and could not recreate this issue.

I used your URL and imported 1 event and it imported fine: http://cl.ly/1q3U2h0O2T2S

Then I downloaded that .ics file to my hard drive, edited the first event to be “UTC+0”, then uploaded that .ics file to WordPress and used that uploaded file as the source of the input: http://cl.ly/272n0D443i12

So, please test with all our latest versions on all your sites and let me know if it’s still erroring out.

Thanks!

[Cliff]

Thanks so much for sharing!

[Cliff]

Rachel, I don’t think it’s taking effect, since the .min.css files are still the ones loading: http://cl.ly/2v3w050L4310 (screenshot of your Events page source)

[Cliff]

My apologies! I gave you wrong information. Please forgive me.

tribe_get_venue() takes a Venue ID and returns a string (the name of the Venue), which is what you want.

tribe_get_venue_id() returns the Venue ID.

So your use of tribe_get_venue( $postID ) is correct as long as $postID is the ID of the Event or the Venue.

Is your $postID being set correctly?

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FYI: My mentioning the widgets was for you to reference the code used, not for you to abandon your custom code and use a pre-built widget instead.

[Cliff]

Thanks for the quick reply. If you get some code you want to share for others to benefit from, feel free to let us know.

[Author]

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