[Cliff]

Hi Danuva. Please more thoroughly explain your request so I can try to help. Please provide screenshots or links. Thank you.

[Cliff]

Hi. Thanks for your question. Sorry you’re experiencing this.

I tried it on my local testing site and it worked as expected.

I see your Modern Tribe plugins are up-to-date, but you’re on WordPress version 4.4.3

We always suggest you stay updated to the latest version of WordPress. If that doesn’t work or you don’t want to, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this. If it does not, please try updating WordPress and then try again.

Let us know what you find out.

Thanks.

[Cliff]

Hi. Sorry you’re experiencing this.

I see you’re on the latest versions of WP and our plugins.

Therefore, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

Let us know what you find out.

Thanks.

[Cliff]

Hi Paul. Thanks for your question.

Please watch the video on our Eventbrite product page and our Eventbrite New User Primer (linked from the product page) to see how events get imported and displayed.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Cliff]

Hi Letizia.

Could you please specify what exactly you’re trying to modify (screenshots or links) so I can best advise how to go about adding your custom icon(s)?

[Cliff]

Ah, good for you and thanks for the update!

Cool implementation 🙂

[Cliff]

Are you using iCal Importer v4.1.2 ?

The parser shouldn’t be any different whether via a URL or an actual .ics file uploaded to the system.

A URL can be setup for recurring import, but a single file cannot.

[Cliff]

I’m on the latest: version 4.1.2

You can obtain it from https://theeventscalendar.com/my-account/downloads/ if that’s not the version you’re using.

I did find there is a timeout of 5 seconds and it can be modified by utilizing the tribe_events_ical_importer_connection_timeout filter, like this:

https://gist.github.com/cliffordp/35dbf3ca36c57949228bf6ded23d62bf

With that snippet, the URL loaded just fine! Good catch (especially since I found that internal bug report I previously mentioned and noticed it was already fixed so that wasn’t likely the issue).

[Cliff]

Thanks for the additional information.

I tried it on my local testing site and couldn’t reproduce this issue.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Cliff]

Definitely! I think it’s scheduled for one of the near-term releases. I hope it’s soon for you and others.

Thanks for your patience and understanding 🙂

[Cliff]

Thank you for confirming.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release. I apologize for this issue and appreciate your understanding and patience.

In case you’re interested, the code that generates this link is at https://github.com/moderntribe/the-events-calendar/blob/4.1.3/src/Tribe/Main.php#L2920 and we can see that it’s building its URL from 'address', 'city', 'region', 'zip', 'country' and not accounting for Pro’s '_VenueLat', '_Venue_Lng' fields.

[Cliff]

Kenneth, here’s a Theme Override for you. It turned out to be pretty easy and quick, so I’m happy to help in this way:

https://gist.github.com/cliffordp/9222f36879ddfb37fb5687c9d5c4382d

Please read the comments in that file’s header and let me know how it works for you.

[Cliff]

Thanks for getting the URL to validate.

I tried importing the URL and it gave the error, “Unable to retrieve content from the provided URL.”

So I downloaded that URL as an .ics file, uploaded it to the iCal Importer (like uploading to your WP Media Library), and then it did import.

So I believe the issue is that URL blocking access when being accessed like this instead of being accessed by a regular user web browser. I remember this bug being logged somewhere but can’t find it right this minute. I’ll research further and update this ticket when I locate it.

Thanks.

[Cliff]

Hi.

(Sorry about any spam check that may have happened.)

I checked with our developers and that blog post item was in error.

Our developers are aware of the situation now. Thank you for bringing it up.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release. I apologize for this issue and appreciate your understanding and patience.

[Cliff]

While there are multiple single-event.php files, the fact that they’re in different directories makes them separate and unrelated, other than the fact that they are used in similar ways.

If you look at the comments in the top of each of those files, they’ll typically tell you where to locate the override. For example: https://github.com/moderntribe/the-events-calendar/blob/4.1.3/src/views/month/single-event.php#L6

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