[Cliff]

This reply is private.

[Cliff]

Lisa, sorry you’re still having this issue.

When I tried importing the “Election Day” event from https://calendar.google.com/calendar/ical/0qgl1ndad2ngb2383ab3gj57o76ds18o%40import.calendar.google.com/public/basic.ics, it worked just fine: http://cl.ly/242v1F3K3W28

===

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

Additionally, please provide any helpful details (screenshots, links to calendars, etc).

Let us know what you find out.

Thanks.

[Cliff]

I’m glad that worked for you. Have a great day!

[Cliff]

Thanks for all that information. Regarding:

The big issues are as follows:

1. the days of the week are displayed in full(“monday” instead of “mon”)
2. clicking a day does not load the events for that day (this is the main problem for us)
3. there are no next or previous month buttons

I didn’t find Filter Bar in effect at http://www.vpi-inc.com/event-calendar/

===

Therefore, I’ll address each item from my local testing site.

1)

We did have this issue before, but it was fixed in Version 4.1.1. I’m not experiencing it on my iPhone 6 on my local testing site or at our Demo Site.

We did recently update to version 4.2.1 so please update all your Modern Tribe plugins.

2)

Again, I’m unable to replicate this behavior at our Demo Site on my iPhone 6.

3)

This is a known issue with this CSS fix in the meantime:

#tribe-events-footer .tribe-events-sub-nav {
height: 100px;
}

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release. I apologize for this issue and appreciate your understanding and patience.

===

Since I wasn’t able to replicate all of the issues you’re experiencing even when at a WordPress default theme and no other plugins active or code customizations in place…

First, update to the latest versions and see if things are then working for you.

If not then fixed, would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

 

Let us know what you find out.

Thanks.

[Cliff]

Great! Now activate PRO and make sure it’s at its latest version.

Then check if everything works properly.

If things don’t work properly, please share the WP_DEBUG messages you see and a fresh copy of your System Information Report.

[Cliff]

Welcome to WordPress customizing! (Even though it wasn’t due to your own initiative 😉

Best practice for adding custom code (like to implement a PHP snippet to modify The Events Calendar) is to create a functionality plugin, unless it’s something specific to your theme, in which case best practice is to make sure you’re using a child theme, then add the customization to your child theme’s functions.php file.

However, for this short-term fix (since it can be removed once our plugin is updated accordingly), it’s easiest to just put in your child theme’s functions.php file. If you don’t have a child theme at this time, you can put it in your active theme’s functions.php file but know that the functions.php file will be overwritten if you update your theme before you update our plugin with the fix.

I hope this information helps!

[Cliff]

I’m glad that was it! Have a great day.

[Cliff]

Thanks for the link, but I need to see what the PRO version is doing at that link so please let me know once you have re-enabled PRO at that link.

Thank you.

[Cliff]

Hi Tobak.

This CSS snippet should be what you’re looking for:

body.post-type-archive-tribe_events.events-list .tribe-events-event-cost {
display: none;
}

You can add custom CSS code via your child theme’s style.css file or via a plugin like Simple Custom CSS or, my favorite, Jetpack. Jetpack supports regular CSS and the LESS and Sass pre-processors.

If you’re not a CSS expert, Jetpack’s Custom Design reference may prove helpful.

Please let me know how it goes for you.

[Cliff]

Hi Thiraphat.

Thanks for your business. We REALLY appreciate it!

Per our Scope of Support / Terms, we don’t provide support for integrating with any specific themes.

However, there are some built-in stylings for some of the WordPress default theme like TwentyFifteen and TwentySixteen, just to make the visual side of things look a bit nicer.

In general, though, we know of users successfully running our plugins with popular themes like Genesis, Divi, Avada, and others. Some themes (e.g. Avada) actually bundle our free/core The Events Calendar plugin (not the premium plugins) into their theme download and have in-depth customizations. In such an example, sometimes our support will direct you to the theme’s support instead if the issue is with their customizations.

Long story short, picking a theme is a big decision, but our plugins should work with any theme built to WordPress’ coding standards / best practices.

Please let me know if you have a specific theme in mind or if there’s anything else I can help with.

Thanks!

[Cliff]

Hi Robert.

Sorry you’re experiencing this, and thanks for the screenshots.

Could you please share your System Information. That will give me a lot of extra information to help diagnose the problem.

Thank you.

[Cliff]

Hi Mike. Thanks for your interest in our plugins!

I’d suggest checking out our Demo Site to see Filter Bar‘s functionality (sorting by one or multiple categories and other criteria).

PRO has many features, such as Additional/Custom Fields which Filter Bar can utilize too.

Our Community Events plugin allows your site’s users to submit/edit/manage their own events, which will then show up on the main calendar once approved/published.

If you’re interested in such a “bulk purchase”, we have discounted Bundle Pricing.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Cliff]

Hi. Sorry you’re experiencing this, but I could not replicate this when testing on my own local development site.

Could you please share your full System Information report and any screenshots or video screencasts to show what you’re experiencing?

Thank you.

[Cliff]

Hi Mary Ann. Thanks for your detailed question.

Hopefully this visual helps you figure out how to setup what you’re wanting: http://cl.ly/083u1W0n1t2J

Add all the excluded dates there, one-by-one (e.g. Friday then Saturday then Sunday and again on additional weekends to be excluded).

Here’s a KB article for PRO Recurring Events.

I hope this helps!

[Cliff]

Hi. Sorry you’re experiencing this.

While we don’t guarantee support with other plugins, we can definitely take a look and see if we can figure out what’s going on.

Could you please provide a URL to the page that screenshot is from?

[Author]

Posts