Forum Replies Created
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Cliff
MemberI’m glad I was able to help!
July 1, 2016 at 10:10 pm in reply to: filter bar add-on does not show up on detail single event view #1134720Cliff
MemberThanks for the additional information.
I believe you’re requesting essentially the same thing as one of our existing feature requests: Filter Bar as a Widget (although a shortcode would work well for you too I’m sure).
Please do add your vote there if you want.
This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.
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Looking in /wp-content/plugins/the-events-calendar-filterbar/src/Tribe/View.php, I don’t see any filter from us to override the checks that ! is_single() is a part of so I’d say you’re right that it cannot be used on a single event.
Again, Filter Bar is written to replace the Tribe Bar, which is also not used on single Event pages.
You might want to add your own new feature requests to make the conditions customizable.
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I hope this has been helpful even if it wasn’t the answer you were hoping for.
July 1, 2016 at 10:01 pm in reply to: Additional info (like Attendee name) appearing on the ticket? #1134717Cliff
MemberThanks for the update.
I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release. I apologize for this issue and appreciate your understanding and patience.
Cliff
MemberHi Benjamin.
I’m sorry you’re having difficulty updating WordPress to the latest version. It’s a very important part of general site management best practices, for the sake of security and compatibility.
Technically, you may be able to skip that step in the troubleshooting steps I provided you.
However, I believe what you stated actually points to other existing issues present on your site that are likely also causing conflict with our plugins.
Therefore, I’d recommend resolving all WP_DEBUG messages before proceeding with adding any new functionality to your site. For example, make sure you’re using the latest version of your theme and all plugins, then update WordPress core (even if you think it’ll cause problems), then resolve any remaining issues — WP_DEBUG messages, server issues (e.g. running out of memory), etc. You may need to ask your developer or your hosting company for support but it’ll be worth it to resolve all these issues!
(Of course, make sure of you have full backups available — files and database.)
Once your site as-is / as-it-was is running the latest version of WordPress core without errors/issues, then try installing new functionality like our calendar plugins.
I hope these suggestions help! If you’re unable or unwilling to use the latest WordPress, you’re welcome to reference our Refund Policy.
Let me know if you have any follow-up questions.
Cliff
MemberThanks for that information.
I’m uncertain exactly where you’re getting the information and how you’ll be using it, but if you have the $ticket object, you can use $ticket->name, as is done on Line 89 of /wp-content/plugins/event-tickets-plus/src/views/wootickets/tickets.php
Please let me know if you need additional assistance.
Cliff
MemberStu,
I’m sure you can imagine the variety of questions and experience amongst our different users so thanks for spelling things out clearly for me — that you know what you’re doing.
Unfortunately for everyone (but good job to you), I was able to confirm your findings. Here’s an excerpt of my bug report to our developers:
With WP 4.5.3, TEC 4.2.1.1, ET 4.2.1.1, ET+ 4.2.1, WooCommerce 2.6.2…
I could NOT get the following template overrides to work:
- /wp-content/themes/twentysixteen/tribe-events/event-tickets-plus/wootickets/tickets.php (should work)
- /wp-content/themes/twentysixteen/tribe-events/event-tickets/rsvp.php (should work)
- /wp-content/themes/twentysixteen/event-tickets/rsvp.php (wrong that it’s not in “tribe-events” folder but I tried it anyway)
- /wp-content/themes/twentysixteen/event-tickets-plus/wootickets/tickets.php (same as above)
I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release. I apologize for this issue and appreciate your understanding and patience.
June 30, 2016 at 5:14 pm in reply to: Full Calendar Previous and Next Month Links Missing in Mobile View #1134291Cliff
MemberJacob, I’m uncertain how the developers will choose to implement the fix, but I’m glad this is good enough for now.
Thanks for your patience and understanding.
Cliff
MemberHa, I didn’t realize it was you twice. 😉
I’ll leave this thread as Pending Fix. I’m guessing they’ll flag this as something to fix sooner (weeks) rather than later (months).
Thanks for your patience!
Cliff
MemberHi Kieran.
First, please reference our Setting Up Your Google Maps API Key article. It may not solve your problem but is best practice for you to know about if you haven’t already entered a Google Maps API key at wp-admin > Events > Settings > APIs
In addition to that article talking about a Google Maps JavaScript API browser key, this code snippet may be what you need for Google Maps Geolocation API server key:
https://gist.github.com/cliffordp/9d6c25feb389f98e8ae09a41273a3488
Finally, you may also be experiencing a known bug of ours. Here’s how to reproduce it (assuming all other parts of your site are working properly):
- Have an existing venue that DOES have Show Google Map and Show Google Maps Link checked (you can even view the Venue’s page to make sure the map actually works)
- Create a new event via Community Events form and select this venue
- Publish/View this new event and see the venue map is not displayed on the Event Single page
Because of this last part, I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release. I apologize for this issue and appreciate your understanding and patience.
Please let me know if you need assistance with anything other than the known bug issue.
Cliff
MemberHi Brett. Thanks for the helpful screencast.
I visited your site at http://www.startwithhappy.com/events/ and determined this custom CSS should solve your problem:
@media screen and (max-width: 767px) { #tribe-events-content a.tribe-events-read-more { color: white; } }You can add custom CSS code via your child theme’s style.css file or via a plugin like Simple Custom CSS or, my favorite, Jetpack. Jetpack supports regular CSS and the LESS and Sass pre-processors.
If you’re not a CSS expert, Jetpack’s Custom Design reference may prove helpful.
Please let me know how it goes for you.
Cliff
MemberHi. Sorry you’re experiencing this.
There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.
If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.
If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.
Let us know what you find out.
Thanks.
Cliff
MemberHi Antoniya. Thanks for considering our plugin suite.
(By “reservations”, I assume you mean what we call “events”.)
You sure can provide different Views. Please check out our Demo Site!
You should also install and try out our free/core version, which all our paid add-ons require to remain activated anyway.
Please let me know if there are any pre-purchase questions I can help answer.
Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.
Cliff
MemberHi. Thanks for your detailed question.
Please reference our Themer’s Guide for detailed instructions.
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Maybe this is the missing piece?
/wp-content/your-active-theme/tribe-events/…
Cliff
MemberHi Ken.
Thanks for the detailed request!
Could you please provide a .zip of the latest version of their plugin before I ask one of our developers to take a closer look?
Please also provide any non-obvious, required setup steps we should know about.
Thank you.
June 30, 2016 at 4:42 pm in reply to: Individual Events Pages Does Not Display Even Title correctly. #1134273Cliff
MemberHi Linda.
Thanks for your detailed question and links.
https://ccpfc.org/event/pfc-board-meeting/ is technically the “single post” view of the tribe_events custom post type. You can tell this because of the “single-tribe_events” body class.
https://ccpfc.org/events/2016-06-21/ is technically an “archive” view of the tribe_events custom post type. You can tell this because of the “post-type-archive-tribe_events” body class.
I detected that you’re using the Charity Life theme from WPlook. I’d suggest asking their support team how to get your desired title/text/content on these different custom post type templates, since we only guarantee support with WordPress default themes like TwentySixteen, per our Scope of Support / Terms.
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Regarding your email address, you can edit that information in My Account.
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I hope this information was helpful.
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