[Cliff]

Thanks for all that information. It definitely helps.

Regarding “stair stepping” upgrades (since you’re so many versions behind), you could make the jump without doing this. We have various update/migration routines since going from 3.x to 4.2. In theory, each would still run. In practice, however, based only on results reported by other customers rather than anything really concrete, the process is smoother when the update is staged through various versions.

It doesn’t sound like you’re setup for this, but testing the update in a duplicate staging environment would be a best practice. Trying things in a test environment may help you discover that you can quite safely update directly from your version 3.x to the latest all at once.

I hope this information helps you get things updated.

If you do run into any issues with your site as a result of upgrading, please leave it as-is and tell us so we can look into the issues as soon as we can (according to our standard support). I know it’s a big deal to have sites down, but that’s why a staging/development type server setup is so helpful. Thanks!

[Cliff]

I see you have this line of code and I’m guessing it’s working since there’s not a comment around it stating it’s not:

$tickets = $main->get_tickets( $event_id );

So if you var_dump( $tickets ); is the information you’re wanting in there somewhere?

[Cliff]

Yes, both per that help article I shared and here’s a screenshot of the issue: http://cl.ly/1V3t1S1X0W0m

Also, if you were to download Google Calendar’s .ics file and open the file with a text editor on your computer, it should be a Google Drive link.

Our iCal Importer plugin does not currently import Google Calendar attachments, but you could add it as a feature request.

I didn’t find it as an existing feature request at our plugins’ UserVoice page so please do add your feature request there.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

Once you post it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Cliff]

Hi Kelly. Thanks for the extra effort; I’m glad you were able to figure that out.

Could you please provide me the latest .zip of that plugin/theme and I’ll see if I can recreate the problem on my local testing site? You can mark your reply as Private when you send me the download link. And don’t worry about getting in trouble. It’s perfectly fine to share it with me in this context. Thanks.

[Cliff]

Tobak, Where are you placing this code?

If placing in your active theme’s functions.php file, you can remove the opening PHP tag.

If you use the code snippet as-is from the bottom of https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/ (but removing the opening PHP tag), does the word Venue change to Location on your site?

Once you get that part working, then you can try to customize things further for your needs.

[Cliff]

James, we tested and everything seems to be working fine so I’m wondering if maybe you’re not doing something correctly. Here are some ideas:

If you’re editing .po, are you then compiling it back to .mo format?

Since Event Tickets is distributed via WordPress.org, it may be the case that a translation file in the wp-content/languages/plugins directory is taking precedence. You should check this and either make your changes there or else consider deleting or temporarily renaming the corresponding .mo file you find there.

I hope one of these tips helps. Please let me know.

[Cliff]

Thanks for your understanding. If interested, here’s how to downgrade our plugin(s) to a prior release. Unfortunately, I’m unsure which version gets it to work. You can update this thread if you find out.

Sorry for the inconvenience this might cause until fixed, and thanks for reporting it. Let me know if you need assistance.

[Cliff]

Sure. Here’s how to downgrade our plugin(s) to a prior release. Unfortunately, I’m unsure which version gets it to work. You can update this thread if you find out.

Sorry for the inconvenience this might cause until fixed, and thanks for reporting it. Let me know if you need assistance.

Thanks a lot.

[Cliff]

Hi Sabine.

I’ve added this forum thread to the internal feature request we had previously logged for this functionality. You’re not the only one who wants to include links in ET+ Attendee Meta fields.

===

I’ve also added this forum thread to the internal bug report I created for this bug that I just now verified is happening.

For your reference, I included this information in my bug report to our developers:
<div class=”description”>
<div class=”wiki”>

With WP 4.5.3, TEC 4.2.1.1, ET 4.2.1.1, ET+ 4.2.1, WooCommerce 2.6.2…

I could NOT get the following template overrides to work:

• /wp-content/themes/twentysixteen/tribe-events/event-tickets-plus/wootickets/tickets.php (should work)
• /wp-content/themes/twentysixteen/tribe-events/event-tickets/rsvp.php (should work)
• /wp-content/themes/twentysixteen/event-tickets/rsvp.php (wrong that it’s not in “tribe-events” folder but I tried it anyway)
• /wp-content/themes/twentysixteen/event-tickets-plus/wootickets/tickets.php (same as above)

</div>
</div>
I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I definitely communicated to them that this is a high priority bug. We both hope it’ll be fixed ASAP.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi Kathy.

Thanks for your interest in our Community Events plugin!

Yes, this is definitely an included feature! Please reference our Managing Community Events submissions help article on the topic.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Cliff]

Hi Selena.

There’s currently a bug with mobile navigation. Here are the details:

Before version 4.2: https://theeventscalendar.com/content/uploads/2016/06/0b5c6feeb683d65b.png
After 4.2: https://theeventscalendar.com/content/uploads/2016/06/b724a505d3853973.png

And here’s some CSS to fix it until the fix comes out in an upcoming plugin update:

#tribe-events-footer .tribe-events-sub-nav {
height: 100px;
}

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release. I apologize for this issue and appreciate your understanding and patience.

Please let me know if I misunderstood your question or if there’s anything more I can help with.

Thank you!

[Cliff]

Again, my apologies your site is experiencing these issues.

This specific bug report is estimated to be in our next bug fix release, which should be within 1-2 weeks.

Sorry I cannot provide specifics, but I can at least say it’s on the “fix it very soon” track instead of the “we know about it and that’s it so far” track.

Please let me know if there’s anything more I can do for you at this time.

[Cliff]

Thanks for testing and determining the issue was with W3TC.

Sometimes just deactivating it and reactivating it helps fix it.

Sorry, but I wasn’t clear if your issue was resolved or not. If not, please explain further.

Thank you!

[Cliff]

Thanks for your system information report. I can see you have the latest versions of WP and our plugins.

I suspect there’s a JavaScript error that will appear in your console. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

If there is, it’s typically due to errant or conflicting plugin or theme code, which is why we provide the steps to deactivate and reactivate to figure out what the conflict is.

If you’re unable or unwilling to go through those troubleshooting steps, the best I can do is tell you that I cannot replicate the issue you described on my local testing site and that if we did have your issue as a real bug, it would be getting reported by many users.

Please let me know if you think I can be of further assistance.

[Cliff]

Thanks for the update, Kieran!

[Author]

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