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Hi. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.
We don’t answer support questions in the Pre-Sales forum.
If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.
Thank you for your understanding and thank you for using our plugins.
You might find assistance at our free support forum (for bug reports and users helping each other — no usage support provided by us), but I would recommend rephrasing your question to be more easily understood what you’re asking for.
Have a great day.
Hi. Sorry you’re experiencing this.
I’d suggest following our recommended troubleshooting steps:
Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.
If it is, please follow our Testing for Conflicts Guide — basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins — and then activate only the plugin(s) you think may be conflicting and see if it really is just that plugin.
It could also help to enable WP_DEBUG and WP_DEBUG_LOG and note any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.
You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)
Let us know what you find out.
Thanks.
Hi. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it. I say this because it sounds like you’re referencing use of our Community Events plugin when you say “the event submission form”.
If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums in the future.
The answer to your question, though, is that our PRO upgrade is required to enable the Photo, Map, and Week views. The free version only has the List, Month, and Day views.
I hope this helps!
Steve, thanks for the extra info and of course we don’t want to see anyone’s sites affected, especially this much. Sorry about that.
Moving toward getting this resolved:
- You initially mentioned 60,000 events and more recently mentioned 52,000 events (from about 52,005 to about 52,000). I’d guess that you changing your settings from 12 months out into the future to 4 months out purged those ones. Maybe that’s the reason for changing from 60k to 52k?
- How many events do you expect there to be? It could be the runaway recurring events bug isn’t actually your issue, or it could be that WP Cron isn’t running as often as the fix plugin is expecting it to. If you think runaway recurring events (caused by ) is your issue, please try this different fix plugin (remove the other first one I linked you to) that adds a button to click at each recurring events’ wp-admin Single Event edit screen — https://cl.ly/1O3q1W2G0R2K — so you don’t have to wait for WP Cron.
- If the fix plugin isn’t solving your issue, it could be that your recurring events aren’t actually affected by the bug from version 4.2.2 but instead are simply misconfigured. For example, you might have selected to recur “every 1 days” instead of “every 1 weeks”. Can you share some screenshots of recurring events you think are resulting in an unacceptably large number of generated events (so we can see the recurrence rules)?
I look forward to helping you further with this if necessary. Thanks for your efforts.
Thanks for the info. I had one of our developers take a look at the information you’ve provided thus far and here were the thoughts we had:
- 10 of 16 GB does seem very high. We know of scalability issues when you go past a certain tipping point (but that’s different for each server/site setup — we’ve seen sites operating fine with 20k, 50k, 100k events), and we’ve made a lot of improvements and will continue to make more.
- Are you running Apache with mod_php (slower) or PHP-FPM (faster)?
- How is MySQL set up? Which storage engines are in use? Have you considered adding extra indices? Is MySQL caching enabled (if it is, the size of the cache needs to be “just right” to be helpful)?
- We see you’re running W3 Total Cache, which can help the front-end, but does the server have any object caching (which can help wp-admin and which can help the front-end even more)? If object caching is available/active, if it’s configured incorrectly (like a really small 10MB), it could actually be more of a hinderance than a help.
Really, these are questions to possibly help your host / server admin. We cannot help with any of these sorts of issues.
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I did see that the enable_month_view_cache setting is enabled, but the only calendar view you have enabled is the Map View. Have you tried other views and experienced the same loading issues?
Do you notice loading issues at Event Category pages or Single Event pages?
Does your site display any WP_DEBUG messages (or if WP_DEBUG_LOG is enabled, the file at /wp-content/debug.log)?
Hi John. Thanks for your detailed question.
As an overview:
- The shortcode comes from this file: /wp-content/plugins/events-calendar-pro/src/Tribe/Shortcodes/Events_List.php
- which actually just takes your shortcode arguments and runs it through /wp-content/plugins/events-calendar-pro/src/Tribe/Advanced_List_Widget.php
- which eventually just runs the Events List widget: /wp-content/plugins/events-calendar-pro/src/views/pro/widgets/list-widget.php
I hope that adds some general context for your understanding of our shortcodes and widgets.
You can customize the file in #3, above, at [your-child-theme]/tribe-events/pro/widgets/list-widget.php by following our Themer’s Guide.
For example, you could customize that file to output data for the additional field(s) you want to display.
I hope this helps. Please let me know if you have any follow-up questions.
Gary, thanks for the details and letting us know you found the conflicting issue and that your issue is resolved.
Sorry I didn’t fully understand.
It looks to me like you’re supplying a Start Date (e.g. “2016-07-27”) but not supplying anything for either 1) All Day or 2) Start Hour, Minute, Second, and Meridian (and same for End Date/Time arguments).
Here’s our documentation about tribe_create_event(). It’s basically a wrapper for wp_insert_post() with an extra argument to set the post_type appropriately and then runs your arguments through Tribe__Events__API::createEvent() — [the createEvent() method within the Tribe__Events__API class]
To be clear, Community Events does not use tribe_create_event(), but it does use Tribe__Events__API::createEvent() within this file: /wp-content/plugins/the-events-calendar-community-events/src/Tribe/Submission_Handler.php
Please let me know if you have any further questions.
Fred, I visited http://perdurable.legtux.org/lechampdamitie/evenement/initiation-a-permaculture/ and didn’t see “free” anywhere on the site so I’m guessing you got it resolved by now. Please let me know if not.
Please reference our Using tribe_get_events() and let me know if you have any follow-up questions.
Thanks for clarifying. If you changed “events” to “classes” and “event” to “class”, here: https://cl.ly/382K0u271e0G, then you can go to your Permalinks settings and re-save them.
If that doesn’t work for you, please follow our recommended troubleshooting steps:
Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.
If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.
If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.
Then, please share your System Information (while in Testing for Conflicts mode).
You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)
Let us know what you find out.
Thanks.
We did receive the initial system information, as you stated. However, you stated you weren’t able to go through our Testing for Conflicts steps at this time. When you do, if you still have issues, please then share your system information again (while in Testing for Conflicts mode).
Regarding WP Super Cache:
A couple of us tried WP Super Cache (turn it on in easy mode) and didn’t experience any issues.
Could you tell me which WP Super Cache settings you have that differ from the defaults (annotated screenshots or other methods)?
Christine, do you have WP_DEBUG active? If yes, please also enable WP_DEBUG_LOG and let me know if trying the import results in the creation of this file: /wp-content/debug.log
If you do, then please also try your import with WP_DEBUG off because it might be throwing debug messages that are killing the Ajax process.
Please let me know any new information. Thanks!
