Conflict with ultimate member

[james lazar]

Hi,

My Ultimate member User page does not work unless I turn off all event calendar plugins.

I’ve seen a few other forum posts of people using both plugins without an issue so it must be something in my settings?

Please note I have a coming soon page active so in order for you to have a look i’ll have to give you a log in.

Thanks In advance

[Cliff]

Hi. Sorry you’re experiencing this.

I’d suggest following our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide — basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins — and then activate only the plugin(s) you think may be conflicting and see if it really is just that plugin.

It could also help to enable WP_DEBUG and WP_DEBUG_LOG and note any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[james lazar]

Thanks for the advice i’ve found nothing wrong. I’m completely stumped.

Would you be able to take a quick look if I set you up with a login?

[Cliff]

We typically don’t login to customer’s sites to change and try things. It might be helpful for you to delete all your Ultimate Member settings and start from scratch with that plugin’s settings (it might be easier to just try on a brand new fresh install). Please let me know how it goes.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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