[Cliff]

An addition to my mentioning CSV Importer: our products do not have any CSV Export functionality… so importing ticket, events, etc. via CSV is usually only used when manually inputting items, not transferring from one site with The Events Calendar to another.

[Cliff]

Hi desical. Thanks for your business and for your question.

All our licenses (including the Multisite license) apply to the same code, so there’s no extra multisite-specific code available to customers with a Multisite license vs a Personal or Business or other license level.

However, you might be able to accomplish some of what you’re wanting via our iCal Importer add-on to, for example, obtain the URL to Site B’s iCal feed and import its events into Site A’s calendar. This would work the same whether or not the two sites were on the same network or were completely different single installation WordPress sites on different servers.

For your situation, though, iCal Importer would not import a series of recurring events (it would import each occurrence in the series as a single, standalone event), and it wouldn’t transfer over anything to do with tickets.

If you do go this route, this code snippet may be useful for you to export more events than just the current month’s:

https://gist.github.com/cliffordp/ab1f7c4d95723ee6f892

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Another idea is to use our CSV importer (not a separate product) because it can handle tickets (but it will still import recurring events like iCal Importer does).

===

If you do need assistance with coding something more custom, you may want to ask your developer or reference our list of known customizers.

I hope this helps you better understand your options. Let me know if you need anything else on this topic.

[Cliff]

Hi Ryan.

If I’m understanding you correctly, you’re saying that you’re using the CE form but it’s not handling the times correctly, as you detailed.

Since this isn’t a known issue, I’d suggest following our recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi “Designer”. I am very unclear what you’re asking about.

Regardless, you posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

We don’t answer support questions for Events core/free or PRO add-on in the Pre-Sales forum.

If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

Thank you for your understanding and thank you for using our plugins.

[Cliff]

Hi Fred.

We have this information regarding translations:

• Translating the premium plugins
• Translating The Events Calendar (free/core plugin)
• How to Override Plugin Language Files (custom language files on your own site)

I’m sure these links should answer your question.

[Cliff]

Ah, yes, thank you for confirming. I was able to recreate the issue and tracked down the relevant bit of code.

I have now updated that KB article to account for lowercase uses of “venue” and “organizer” as well.

Please revisit that KB article and let me know if everything’s good now.

[Cliff]

Excellent find. Thanks for going through those steps!

I have personally heard of several people discovering this plugin as a conflict, but I don’t know how/why it is conflicting and since its purpose is to reorder the order of posts, I’d guess it’s not something we will account for in our code.

My best guess as to the cause, if you want to report it to the developer, is that a recurrence series is made up of one top-level “tribe_events” post and all the auto-created occurrences in the series are children to the parent post. Therefore, if the reordering plugin pulls in just one of the say 5 posts within the series (most likely the parent post), it actually pulls all 5 (parent + its children).

I’m not sure if that plugin supports nested pages. If it does, their code/logic for pages might be able to be applied to custom post types as well.

I hope this helps!

[Cliff]

Yes, our plugin creates /events (technically the tribe_events custom post type archive page) and pages like /events/category/cat-1 and /events/category/cat-2 (technically tribe_events_cat custom taxonomy archive pages)

But I do not understand how you would have gone about deleting any of those. Please explain more thoroughly what you did when you say you deleted those category pages.

Are you actually using the Event Categories custom taxonomy? If yes, please explain how/why you’re using them but not wanting their URLs to be generated.

[Cliff]

Thanks for your thorough testing!

iCal Importer keeps a record of previously-imported items and does NOT re-import them. For example, if you imported Event A from a Google Calendar URL into WordPress, then edit Event A’s date, description, anything on Google, then try to re-import it to WordPress, it will NOT import again unless you check the box at the bottom and then any edits you might have made in WordPress would be deleted.

So maybe this is what’s happening. One way to test is to create a brand new event (e.g. Testing Event on Aug 20) and see if it does come through on your DaVinci site…

[Cliff]

I’m glad my previous reply helped answer your question.

In this forum we try to keep our threads focused on just one issue to ensure we answer each question. Please remember this for the future and start a new thread for each new issue/question. Thanks for your understanding.

[Cliff]

Interesting. I haven’t experienced that in my local testing site (https://cl.ly/1d1s2E2d3N0O) and haven’t heard of others experiencing it, but please do let us know if it happens again.

Thanks!

[Cliff]

Awesome! Thanks for letting me know. 🙂

[Cliff]

Hi. Sorry you’re experiencing this and thanks for your efforts thus far.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

===

You might also consider reducing the number of months to cleanup past events and to go forward for new events in a recurrence series: wp-admin > Events > Settings > https://cl.ly/0P0b3o3P1D3F

===

It’s hard to tell if this is your issue or not, but please do strongly consider trying out this temporary plugin fix for runaway recurring events (a bug introduced in version 4.2.2 and fixed within a few days via version 4.2.2.1). If you do try the fix, please do follow the instructions carefully and allow time (maybe 1-2 days) for it to work its fix into all your events.

Please let me know how it goes for you or if you didn’t try it.

===

Let us know what you find out.

Thanks.

[Cliff]

This reply is private.

[Cliff]

Hi Justin. Thanks for your business (although you posted this question from an account that doesn’t have any purchases associated with it).

You can go to My Account and edit your account’s details to be the new owner’s details (name, email address, etc), or you can have them purchase their own license. If you want to consider going that route, please email us at support @ the events calendar.com from the account you purchased through and provide details about your client so we can thoroughly research this and handle it privately via email.

Thank you.

[Author]

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