[Cliff]

Phew! That’s great news. Sorry this happened. I’m glad that great tool helped.

[Cliff]

Thank you. I understand now.

Could you please explain the use case for wanting tickets (which are WooCommerce products) to appear on itself or non-Tickets Products?

[Cliff]

Thanks for your efforts. Unfortunately, we don’t have any known issues/conflicts with Enfold Theme and cannot help with theme integrations, per our Scope of Support / Terms.

However, I can tell you that I saw some console errors at your site (if needed, you may reference our KB article Using Google Chrome Developer Tools) relating to Ajax: https://cl.ly/012b0U3n0L3K

You might want to share that with your theme author.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Thank you very much for your understanding.

[Cliff]

Chris, we have plans for attendees to receive an email and/or an SMS reminder.

You could request your idea for Community Events authors to receive reminders as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Cliff]

Hi Dong-Chun.

I’m unclear what you’re expecting to see. Please provide a screenshot, link, or something to clarify where you’re looking for a checkbox next to Product and why you’re wanting to check it.

Thank you.

[Cliff]

Hi.

Please go to wp-admin > Events > Display tab and make sure you have the Week View checked.

Oddly, your system information report didn’t include “tribeEnableViews” so I couldn’t tell which views you have enabled.

It may also help to re-save your Permalinks at wp-admin > Settings > Permalinks.

I hope this helps.

[Cliff]

Hi Mylene.

Thanks for your interest in our plugin suite.

Each event requires its own tickets. You cannot have Event A with Ticket X and Event B with Ticket X. It would have to be Event B with Ticket Y.

Although third-party, not guaranteed or supported by us, this plugin exists that may help: https://wordpress.org/plugins/duplicate-tec-event/

If you create an event and want it hidden from public view, you could change its Status from Published to Pending Review or Draft.

We do not have a way to create events that are indeterminate date/time. I’d suggest a template override (see our Themer’s Guide) or simply CSS or JS like you’ve already done.

For example, you could have an Event Category of “non-specific date” (or “date is TBD” or something else) and if a single event is in that category, then your template override won’t display the event date but if it isn’t in that category, then it’ll display like normal.

I hope this helps. Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi Bruce. Sorry you’re experiencing this.

If PRO is deactivated, does the featured image then come through as expected?

If yes, then this is a recently-discovered bug, in which case I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi, Jacob.

We don’t have an export other than WordPress’ own export functionality for the Events, Organizers, and Venues custom post types.

However, there’s a way to increase the number of events exportable via iCal.

Here’s an installable .zip file (install it at your Plugins screen) that adds two URLs:

1. example.com/events/?ical=1&tribe_display=recently-published
2. example.com/events/?ical=1&tribe_display=year

The first is useful when folks are trying to use the iCal importer to pull events from one website to another. It will contain any recently published or modified events. Note: It is subject to the postsperpage setting in WP-Admin > Events > Settings.

The second exports this year’s events (from January through December).

If preferable, there’s a code snippet to share just the events one year out from today. Let me know if this plugin works for you or if you want the code for exporting one year from today.

[Cliff]

Hi Alfred. Thanks for these details.

Is this only happening when Safari is in Private Browsing Mode?

Is it happening on iOS or Mac OS?

Is it not happening and then all of a sudden happening after a many number of filters get added?

Here are our generally-recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi Randy.

You should reference our Themer’s Guide to get started.

As far as what to include in your template, you might want to use one of our plugin’s shortcodes, which has a “limit” argument.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Hi. Thanks for your detailed question.

Our Themer’s Guide is where to look for the official how-to information.

I’m guessing you’re looking to customize this file: /wp-content/plugins/the-events-calendar/src/views/month/tooltip.php

You’d want to copy that file to [your-child-theme]/tribe-events/month/tooltip.php

Some past forum threads that may help too:

• Add Organizer, Venue and Price info to tooltips in Week and Month view
• Add Venue up front?

Please let me know how things go for you!

[Cliff]

Hi Nicky. That is odd.

So are you saying there’s a bug with the email itself or that the events never actually got created?

Do you have any screenshots to share that might help here?

Please share your full System Information Report (I see a partial one came through). That will give me a lot of extra information to help diagnose this.

[Cliff]

Hi, Dennis. Sorry you’re experiencing this.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

It’s hard to tell if this is your issue or not, but, once you verify you’re on the latest versions, please do strongly consider trying the fix for runaway recurring events.

You can reference these code snippets to help determine if this is your problem and how to go about resolving it in your database:

• tribe-extension-recurring-cleanup.zip (Recurring Events fixer plugin wp-admin page preview) (make a database backup first)

Please let me know how it goes for you.

[Cliff]

Hi Andrew. Yes, you should see a drop-down box that defaults to “None” above that “Add Another Rule” button.

I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Author]

Posts