[Cliff]

Sandra,

We have 2 core plugins:

• The Events Calendar
• Event Tickets

All our paid products are add-ons for one of those 2. Event Tickets Plus is the only one that’s an add-on for Event Tickets. All other add-ons are for The Events Calendar.

So, in your case, PRO would be an add-on for The Events Calendar, and you’d run the core plugin at the same time as running the PRO plugin.

Please follow our New User Primer for additional details how to get started with PRO.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Mathew, thanks for the additional information.

Mathew and/or Mount Madonna School, if you could send me the database information for your “posts” and “postmeta” tables before and after an event, I’d appreciate this extra information to see if we can replicate the issue.

Mathew, if you do share that information, please add it to your own, separate topic that you started.

Thanks!

[Cliff]

Sandra,

I do not recognize the “ecs-list-events” shortcode. That’s not from our plugins.

The shortcodes are available in our PRO upgrade. Here are the help articles for our plugin’s widgets and shortcodes.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

That is interesting.

If you switch to the Twenty Sixteen theme, is that still the case?

[Cliff]

I’m very glad to hear that. Please make sure to re-save your site’s Permalinks if this issue happens again.

Have a great week!

[Cliff]

Please clarify which of these is your situation:

1. the import DOES run every 30 minutes but the Last Import column IS NOT updating for automatic/recurring imports
2. the import DOES NOT run every 30 minutes and the Last Import column IS correct

You may need to do some testing to confirm.

Thanks for your efforts here.

[Cliff]

Please follow those 2 links to know how to enable them in your wp-config.php file, then try the steps again. Sorry about this extra effort, but it’s part of the troubleshooting process in WordPress.

Thank you.

[Cliff]

Enzo, I’m glad that update resolved this issue. Thanks for confirming!

[Cliff]

You’re welcome.

Both those options would require a decent amount of customization to get up and running with our plugin. In other words, neither is a plug-and-play solution out of the box. I believe WP Types plugin would be code-free, and the ACF option would require some coding (probably minor).

Also, we can’t guarantee or support anything third-party (not created by us).

[Cliff]

This may not be your issue… but it might help to start fresh with the Customizer’s options.

You can run this SQL code in your database (like via PHPMyAdmin) to delete all Customizer’s settings for The Events Calendar:

DELETE FROM wp_options WHERE option_name = 'tribe_customizer'

You’ll need to change the “wp_” prefix if necessary for your database.

Let me know how things go for you.

Thanks.

[Cliff]

Kymiel, thanks for sharing your situation. We definitely value hearing users’ stories. Please do vote for the issue on UserVoice or add your own new idea with as many specifics and user story information as possible.

If you need further support on this topic, please create your own separate thread.

Mike, please let me know if we’re done with this thread or if there’s anything more I can help with here.

Thank you.

[Cliff]

Yes, that function is deprecated since v3.0, which was quite a while ago.

This is what I’m used to seeing from the Tribe Bar: https://cl.ly/0v1W2v04393s (from our demo site: http://wpshindig.com/events/)

The datepicker in that screenshot is from the bootstrap-datepicker script.

How it’s configured depends on if we’re in month view, week view, etc., and all this happens during document.ready

So, theoretically, at any point after that you could kill it or reconfigure it.

$( '#tribe-bar-date' ).bootstrapDatepicker( 'remove' ) might do it but it must be run after we initialize the datepicker and not before.

You could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page — to have a non-deprecated drop-down function again. (Or you could just style the boostratp-datepicker to match your site.)

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Cliff]

Hi, Mark.

Thanks for your purchase and today’s question.

Please reference our KB article about the Multisite License.

Basically, if you are okay managing all the settings on a per-site / sub-site level instead of at the network level, you can ignore that warning in your wp-admin area and go ahead and use the Unlimited License.

Please let me know if you have any follow-up questions or feedback about this topic.

Thanks!

[Cliff]

Hi, Christian.

I filed this bug report internally for another user earlier this week:

Basically, this should have a hook to include additional data: https://github.com/moderntribe/event-tickets/blob/4.3.2/src/Tribe/Attendees_Table.php#L114-L129

Example: The code snippet from https://theeventscalendar.com/knowledgebase/add-phone-numbers-to-attendee-list/ now appears in the Tickets column instead of the Purchaser column.
Screenshot: https://cl.ly/1b0u28231x03

Filed as a Bug instead of Feature because a hook probably should have been added when the new Purchaser column got created (which was after that KB article’s screenshot)

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Gotcha.

Go all the way to the bottom of that KB article and click “View code snippet” — it’ll display this snippet for you: https://gist.github.com/theeventscalendar/734adb9e94f11b940e5f

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