[Cliff]

Thanks for this update, Johan.

This bug was not part of the latest release but here’s the pull request that’ll fix it: https://github.com/moderntribe/tribe-common/pull/289/files

Please test that and see if it works for you.

[Cliff]

Thanks for the update that you got this issue resolved. Have a great day.

[Cliff]

Muriel, this sounds like a CSS issue, likely from your theme, which we do not assist with per our Scope of Support / Terms.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Please make sure you’re using the latest versions, as we released them recently.

Then please provide me a screenshot of your Events Countdown Widget settings so I can try to replicate the issue. If you cannot give a screenshot because it’s not working, please let me know how what settings to try to reproduce the issue with.

[Cliff]

 

I’m sorry if I misunderstood the core of your question.

To be clear, I understand you’re both stating you’d like a single event (non-recurring) to be able to span multiple days but specify different times on each day. And this has nothing to do with tickets?

Is this correct?

[Cliff]

Okay, great. Thanks for letting me know. Have a great week!

[Cliff]

Interesting. In that case, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Ah, yes, I found an internal enhancement ticket for speedier loading of the check-ins. I’ve added this thread as a “me too” to that internal ticket.

[Cliff]

Thanks very much for this detailed information.

I personally believe (and I might have overheard it as an idea internally) that having a quick-to-load check-in page is probably the best solution instead of loading the entire list of attendees page when checking in an individual scan.

However, there’s no technical way around it having to load one of your site’s pages in order to register the user as checked in.

One thing that may be a good compromise is if your scanning app keeps a history of all QR code links it scans. That way if you correctly scan 1, 2, and 4 you could export your QR scanning history to CSV and then later catch that ticket #3 did actually get scanned by the app, just that your site wasn’t allowed to fully load (or even in the event of your site going down temporarily).

Good thoughts! I hope we can improve in this area over time, for you and others.

[Cliff]

Thanks a lot for sharing that.

I don’t believe this is the ideal solution due to allowing someone’s ticket to get scanned multiple times, but it does communicate the importance of this issue.

Are you saying that your staff scanned the QR code, waited for the wp-admin screen to finish loading to make sure their check-in actually went fully through, and then scanned the next person — and some of those people scanned through didn’t actually get checked in?

[Cliff]

Gotcha.

I see you’re using The Events Calendar: WooCommerce Tickets version 3.12.1

That plugin was replaced with Event Tickets Plus over a year ago.

You’ll need to use our new Event Tickets plugin and, optionally, its paid add-on Event Tickets Plus. Everyone with a legacy “tickets” plugin (e.g. WooTickets, EDD Tickets) should already have a copy of Event Tickets Plus in their account. You can read more at Moving to Event Tickets Plus.

However, I see both your WooTickets (legacy) and Event Tickets Plus licenses expired in August 2016.

You can go to your Licenses page and click the Renew button next to Event Tickets Plus if you’d like.

Please review these links and let me know if you have any follow-up questions.

Thanks!

[Cliff]

This reply is private.

[Cliff]

Interesting. I’m glad to hear that.

Would you mind re-sending your System Information Report now that it’s working, just out of curiosity?

[Cliff]

I’ve seen that map_meta_cap error before. Did you used to have EDD and then switched to WooCommerce, or anything like that?

“WordPress database error Duplicate key name ‘location_type_code’ for query ALTER TABLE lm_woocommerce_tax_rate_locations …” sounds like there’s something messed up with your WooCommerce setup, based on this and following error messages.

These issues could be causing the memory error so I wouldn’t increase it via that DEFINE in wp-config.php

I’d suggest contacting WooCommerce support and sharing the debug messages relating to their plugin. They might be able to help you get rid of those (hopefully), but my guess is that you’ll need to totally re-do your site if you want to use WooCommerce… something (or multiple things) is definitely wrong.

Hopefully it’s not as bad as I’m guessing and it’s a quick and easy fix! 🙂

Let me know what you find out.

Please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.

Thank you!

[Cliff]

Please provide me one or more examples of untranslatable text, and I’ll look into this for you.

Thanks.

[Author]

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