[Cliff]

This reply is private.

[Cliff]

Hi, Saamis (cool name)

Sorry you’re experiencing this.

I see your version of PRO is not the latest.

Please manually update to the latest version of PRO. These links should help with that:

• Downloads / Version Numbers
• TEC Manual Updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

Let us know what you find out.

Thanks.

[Cliff]

Hi, Rob. Sorry you’re experiencing this.

This sounds like a plugin or theme conflict so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Brandon. I do apologize about EA having bugs.

Is it correct that an On Demand import works correctly (including images)?

For scheduled imports, please describe what you mean by getting a blank image.

I do not know of a way to turn off the feeds like you’re asking for, other than removing your EA license key from the settings.

As a gesture of goodwill, I’d be glad to extend whichever of your licenses (EA or otherwise) for 6 months; just let me know which one you’d like extended.

Thanks for bearing with us.

[Cliff]

Hi, Lorraine.

Sorry you’re experiencing this known bug.

Please try this code snippet:

https://gist.github.com/elimn/df638214c7bb3b734e8e818e043d2729

Just change the last line as instructed in the comment above the last line

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Okay, got it figured out.

This is the filter we want to use: https://github.com/moderntribe/event-tickets/blob/4.4.3/src/Tribe/Ticket_Object.php#L219

We want to change that from +1 day to +2 days (or something custom like using the Post ID to get the event end time and then add X-hours to that).

Here’s a snippet that you could try out and if you need something more, you could customize it further as you wish:

https://gist.github.com/cliffordp/ab7fe4104cdd9a62091acd8137e04f3a

Please let me know how this goes for you.

[Cliff]

Hi, Kunle.

Did you see that Geoff provided you the download file already?

Please let me know how this goes for you.

[Cliff]

Hi. Sorry you’re experiencing this.

Please tell me the img src of the QR code image that is broken. You can discover this by viewing the email message in a web browser (like Chrome), right-clicking on the broken QR code image, and clicking Inspect.

Please also share your System Information. That will give me a lot of extra information to help diagnose the problem.

[Cliff]

Hi, Brian.

In our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread for your additional questions from this thread. Thanks for your understanding.

1)

By default, our events be assigned to Post Tags (shared between Posts and Events post types) or to Event Categories (not shared with Posts post type).

If you check the box at wp-admin > Events > General tab > “Include events in main blog loop” option, then your events should display in your blog loop, just like the option describes.

If that doesn’t work as it should, please switch to Twenty Seventeen theme and see if it then does work as described.

Anything beyond this level of integration with Posts or Tags would be in the realm of custom development (such as displaying events in a grid view), which we do not support, per our Scope of Support / Terms.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

2)

You might try playing with this setting: wp-admin > Events > Settings > Display tab > “Events template” option — to see if changing it makes things work better for you.

If that doesn’t work, I’d suggest asking your theme author how-to for the tribe_events custom post type archive view.

If you need additional assistance from us on this second question, please start a new, separate thread with your full question. Thanks!

[Cliff]

Hi, Daniel. Are you wanting a button within each event’s “box” displayed in the Photo View?

If yes, I appreciate your question and the desire to customize it for your use. However, we cannot provide such in-depth customization help, per our Scope of Support / Terms.

I can point you to the List View, which already displays the event’s cost (free or a price). Referencing the code that produces that output could be a good start to your baseline logic of whether to display the button or not.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

<whoops, right name with wrong reply… will post a new reply shortly>

[Cliff]

Hi, Cornelius.

I was not able to replicate this issue on my local testing site. The WooCommerce Product’s featured image is what appears in the cart.

So, please create a new WooCommerce ticket from the Event’s wp-admin edit screen. Then, edit the ticket Product that gets created at wp-admin > Products.

If this isn’t working for you, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi. Are you saying you want it this way throughout your site or only on specific widgets, such as the one in your sidebar but not the one in your footer (just as example areas)?

Also, how would you handle events that are in a top-level/parent category instead of in a child-level category?

Do you have a link for us to reference? If you share an annotated screenshot or video screen capture, it might help communicate what you’re wanting.

[Cliff]

Hi, Castel.

This is a known issue that is going to eventually get fixed.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

===

You could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page for Eventbrite Tickets.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Cliff]

Hi.

This plugin might help you or your client have an easier time navigating events with tickets in wp-admin.

However, specific to your question:

• The Export button comes from https://github.com/moderntribe/event-tickets/blob/4.4.3/src/Tribe/Attendees_Table.php#L491
• That line’s $export_url comes from https://github.com/moderntribe/event-tickets/blob/4.4.3/src/Tribe/Attendees_Table.php#L465-L470

That should be the answer you need. Let me know if you don’t get it.

If you do get it, please share your full code snippet. It seems like a good customization for others too.

[Author]

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