No Ticket Image in Woocommerce Cart

[Cornelius]

Hi Guys.

I recently purchased Event Tickets Plus. When creating an event and a Woocommerce ticket and adding it to the cart, the image does not show on my cart. This is the same issue as the below url. Any advice? https://theeventscalendar.com/support/forums/topic/event-ticket-images-not-showing-in-cart/

Note, website is still in development on localhost and is not live yet

[Cliff]

Hi, Cornelius.

I was not able to replicate this issue on my local testing site. The WooCommerce Product’s featured image is what appears in the cart.

So, please create a new WooCommerce ticket from the Event’s wp-admin edit screen. Then, edit the ticket Product that gets created at wp-admin > Products.

If this isn’t working for you, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cornelius]

Thank you Cliff

I did not realise that a product was created when creating a ticket under an event. I updated the product image and it is now working.

[Cliff]

I’m glad to hear that! Thanks for the update.

[Author]

Posts