[Cliff]

Hi, again, Andras.

Of course, I’m disappointed that this bug is affecting your site so much. I’m hopeful a fix will be coming soon now that we’ve tracked it down a bit.

However, I didn’t find where you previously shared code for a proposed bug fix. Could you link me to that, please?

[Cliff]

This reply is private.

[Cliff]

Thank you.

I saw from your Split Payments settings that you do not have the PayPal Application ID entered.

Please reference https://theeventscalendar.com/support/forums/topic/help-setting-up-paypal-api-for-split-payments-in-community-tickets/#post-1068501 (since that screenshot / those instructions, the Client ID was renamed to Application ID)

Once Application ID is entered properly, please test again.

[Cliff]

Andras, please continue on with your discussion at the thread you created, which was for multiple tickets purchased at the same time (slightly different issue than what was reported here).

Tanya, please let me know how things went for you.

If we don’t hear back from you, we’ll still have this thread in Pending Fix status and it’ll receive an update once the fix is released.

[Cliff]

Hi, Johannes. I saw your UserVoice report and wanted to clear this up. Yes, it is a bug. I’ve added this forum thread to our internal bug tracker. UserVoice can be used for any other feature requests you may have; sorry for any confusion about its purpose.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Correct. Sorry to disappoint.

We also do not have the ability to assign seats. That’s a separate feature request at https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/5602596-tickets-venue-seating-chart-with-different-price

Please let me know if you have any other questions about this.

[Cliff]

Hi, Lucy.

Please reference http://tangerinemoons.com/using-wordpress-w3-total-cache-modern-tribes-event-calendar/ (third-party, not guaranteed or supported by us).

Although it’s not information directly from us, it may be helpful to you.

Please let me know things go for you.

[Cliff]

Hi. Please reference:

1. the shortcode: /wp-content/plugins/events-calendar-pro/src/Tribe/Shortcodes/Tribe_Events.php
2. then this calls the Day View template: /wp-content/plugins/events-calendar-pro/src/Tribe/Shortcodes/Tribe_Events/Day.php
3. the Day View template: /wp-content/plugins/the-events-calendar/src/Tribe/Template/Day.php

Ultimately, it uses the same output as the regular Day View, which is from /wp-content/plugins/the-events-calendar/src/views/day/single-event.php

You can follow along with our Themer’s Guide for how to customize it to your liking.

Please let me know how this goes for you.

[Cliff]

For the time being, you could do a template override to remove or comment out this bit of code:

<?php
if ( tribe_get_map_link() ) {
echo tribe_get_map_link_html();
}
?>

this file’s override in your own theme: /wp-content/plugins/the-events-calendar/src/views/list/single-event.php

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi. Thanks for reporting this.

I tested and was able to confirm the issue.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi, Carlos.

Thanks for that link. I see there are several rules from your theme that affect its displaying our plugin’s content.

We do not provide theme-specific styling help, per our Scope of Support / Terms.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer, your theme author, or reference our documentation and list of known customizers.

[Cliff]

Hi, Mister.

Thanks for your very detailed bug report.

I confirmed this occurs on my iOS device as well and have passed this along to our developers.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

For the time being, the workaround suggestion is to change to a different field type instead of Dropdown.

[Cliff]

Hi, Paula.

Thanks for your interest in our products.

Event Tickets Plus (ET+) has functionality to accept custom information per ticket with the Attendee Meta Information feature. You could offer T-shirt size, for example.

However, it does not have the ability to change the price of the ticket or add additional items to the cart.

I believe you’re requesting the same thing as one of our existing feature requests:

• https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/15072414-could-we-get-event-tickets-to-work-with-wooextensi
• https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/6388546-support-woo-product-variations-within-wootickets

Please do add your vote if one applies to your question. This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Michael.

Sorry it’s not clear to me, but where would you like to implement this custom code?

If you share an annotated screenshot or video screen capture, it might help communicate what you’re seeing and what exactly the issue is.

[Cliff]

Hi, Nathalie. Sorry you’re experiencing this.

This isn’t currently a known issue. I’m guessing it has something to do with your theme. I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Author]

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