[Cliff]

Hi. Thanks for your detailed question.

You might be interested in utilizing the Global Stock feature. It’s designed for situations where a venue has a maximum overall capacity but there are different types of tickets being sold that, if all sold out, would be over the venue’s maximum.

This doesn’t sound exactly like what you’re asking for, but it might still help.

As far as the functions to get an event’s stock, please look in this file: /wp-content/plugins/event-tickets/src/template-tags/tickets.php

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, James. Thanks for your detailed question. I’m sorry to hear you’re having trouble with a theme conflict, but we do not provide solutions for theme conflicts, per our Scope of Support / Terms.

If you share the link, I might be able to spot a quick fix or point you in the right direction, though.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your own developer, theme author, or reference our documentation and list of known customizers.

[Cliff]

Hi, Ryan.

Our Themer’s Guide for Event Tickets can point you in the right direction customizing its tickets/email.php file.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Frank.

I’m pretty sure Event Aggregator (EA) does this. Maybe there’s an issue with the image source or the way the image is added to the iCal feed. Could you please provide me a copy of the feed you’re importing?

Thank you.

[Cliff]

Hi, Burlot. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

We don’t answer support questions for The Events Calendar core/free or Event Tickets core/free or their paid add-ons in the Pre-Sales forum.

If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

Thank you for your understanding and thank you for using our plugins.

===

Possibly helpful references:

• Our plugins’ feature requests forum
• Our free support forum for The Events Calendar (for bug reports and users helping each other — no usage support provided by us)
• Our free support forum for Event Tickets (for bug reports and users helping each other — no usage support provided by us)

[Cliff]

Hi, Jesse.

Sorry you’re experiencing this.

Could you please link me to an event on your site that is doing this and also include a screenshot of its wp-admin event edit screen?

[Cliff]

Hi, Steve. Sorry you’re experiencing this.

This isn’t currently a known issue; I haven’t heard of it before.

Are you sure you’re able to edit a ticket’s date properly? For example: change ticket date from 1970-1-1 to another date, save it, refresh the event edit screen and see if your entered date saved and is as expected.

If it doesn’t, maybe change your Date Format to something like YYYY-MM-DD and try again.

If neither of those ideas work, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Oh, and another thought:

You could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.

This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

[Cliff]

Hi, Justin.

Thanks for the positive feedback.

Unfortunately, your request would fall into the realm of custom coding/implementation. We cannot provide such in-depth customization help, per our Scope of Support / Terms.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Hi, Luke.

Thanks for reporting this. I was able to confirm it happens on my local testing site too.

The first result in Google might have a solution for us: http://www.gammafx.com/woocommerce-hidden-products-in-wordpress-search-results/

Please let me know if that works for you.

If it does, maybe we can implement it into Event Tickets Plus’ code.

[Cliff]

I am sorry to hear a workaround like Autocomplete or Checkbox field type won’t work for you.

As far as fixing it soon, this will be prioritized and triaged like all other bug reports and will not be fixed/enhanced soon.

You may be interested in referencing our Release Schedule.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this ticket or create a new ticket if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Sorry for any confusion, Travis.

Please complete our Refund Request Form.

Let me know if you have any follow-up questions.

[Cliff]

Thank you.

That thread was regarding meta details not saving when multiple types of tickets were purchased at once.

Not having the user able to see their own tickets is a completely different subject (not saying it’s totally unrelated) so maybe that’s how it got missed.

Anyway, at first glance, your suggestion looks good; thank you for sharing it.

Is this issue specific to using the DIBS payment gateway? If not, what other gateways have you experienced this on so I can try to replicate the issue?

[Cliff]

Hans-Gerd,

Here’s my understanding of your request:

If your site’s default calendar view is Month and a user is at a different calendar view (e.g. Photo) and they click to view a single event and then click the All Events link, you want to take them back to Photo instead of Month view.

I think your implementation of using the referrer is fine. However, you should make sure to account for a situation like this: click from single event A to single event B -> don’t want the referrer (event A) to be the URL you send them to if they click All Events from event B.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Diane.

Thanks for the detailed information.

Here are a few thoughts:

• I find it odd that MailPoet shows up in your P3 results when you have a notice above that says MailPoet is not active.
• I saw from your 2nd message that the two screenshots compare 8 active plugins to 13 active plugins. I would have expected to see only a 1-3 plugin difference (since you have TEC, PRO, and Filter Bar), not 5.

Anyway, we do have this KB article that may help: https://theeventscalendar.com/knowledgebase/performance-considerations/

In short, yes, PRO does take more site resources and a well-resourced site should be able to handle it just fine.

I’d also recommend your host have the recommended configurations from https://wordpress.org/about/requirements/

I hope this information helps.

Please let me know if you have any follow-up questions on this topic.

[Author]

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