[Cliff]

Hi, Rebecca.

I’m unsure what demo request you’re referring to because we do not currently have “create your own demo site” functionality.

We have a demo site in that you can click around but not change anything on it: http://wpshindig.com/

Please clarify your request so I can know how best to help you with this.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them (sort of our solution for a “trial” or a “demo”).

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Simon.

Sorry you’re experiencing this bug. Thanks for reporting it.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Gotcha.

Well this is straight from EDD’s email templates. It’s actually the output for the {download_list} tag.

ET+ will create the EDD item and add a download file to it, but it does not edit the EDD emails specific to tickets.

You might want to start by looking at the edd_email_tag_download_list()
method and the following methods, like edd_email_tag_download_list_plain().

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

You’re welcome.

Note that it is likely best practice for the event to be listed in UTC (or “Z” or “Zulu”) time to ensure all other calendars know how to read it… so the bug on that side might not be “adding the Z” but instead that it is adding the Z as it should but not also converting the event time to UTC times.

Please let me know if I can be of further help with this issue.

[Cliff]

Excellent! Thanks for the update.

[Cliff]

Gene, sorry for the delayed reply and the frustration. I’ve extended your Community Events license an extra month. Your PRO license is Unsupported so I didn’t extend that one.

To be clear, we’re providing support to you here even though you do not have a Supported PRO license because we do want to log any bugs you may help us find.

Additionally, where you wrote “[image: Inline image 1]” and the second, that just appears as text for me; there is no image. I’m not sure if that’s an issue with the way you posted your reply, a system issue with how your reply was saved, or maybe you were trying to reference an uploaded image from one of your prior replies and it just wasn’t clear to me…

Finally, your Dropbox video is blurry when played in the browser, but it was clear once I downloaded it. Maybe that’s an issue with Dropbox’s video player or it not playing nice with my Chrome browser on Mac. Anyway, I watched that video again since it is now in HD quality for me (although it did not have audio).

Here’s a new video of my testing: https://cl.ly/3f1R1Q2M372C

I replicated the issue but only for the first instance not showing up in List View, which sounds like the opposite of your experience. Please share your thoughts about this.

[Cliff]

Luke, I’m sorry you’re experiencing this.

In our forums we keep our threads focused on just one user’s issue at a time to ensure we fully answer each of your questions/issues specific to your system/setup and don’t get off-topic for the original poster’s question. Please keep this in mind for the future and start a new thread for your issue. Thanks for your understanding.

Feel free to link back here and include copies of any logs or error messages you may have.

[Cliff]

I haven’t heard back from you, but I thought I’d check in to let you know we made some progress in another thread.

Please review the information at https://theeventscalendar.com/support/forums/topic/purchase-of-event-ticket-not-triggering-follow-up-email-campaign-2/#post-1259886 and following in that thread and let me know if your own findings differ.

Thank you.

[Cliff]

Chris, Andras shared a great update. I hope it helps with your testing.

I noticed stated there was a plugin update yesterday (to integrate with WooCommerce version 3.0).

Please re-test and share your findings once/if you update WooCommerce and FUE to their latest versions.

[Cliff]

Hi, Johnny.

Sorry you’re experiencing this.

Please review the information at https://theeventscalendar.com/support/forums/topic/purchase-of-event-ticket-not-triggering-follow-up-email-campaign-2/#post-1259886 and following in that thread and let me know if your own findings differ.

Thank you.

[Cliff]

Hi. Sorry you’re experiencing this.

I’m unsure how or why this might have happened on your site, but it sounds like you need to access your server files via cPanel’s File Manager, SFTP, or another method and then delete the event-tickets and/or event-tickets-plus directories.

Once that’s complete, please re-install both. You’ll need to visit https://theeventscalendar.com/my-account/downloads/ to get the latest version of Event Tickets Plus.

===

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting <b>any</b> plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin <b>does</b> run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

[Cliff]

Hi, Seow.

In our forums we keep our threads focused on just one issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start a new thread for your additional questions from this thread. Thanks for your understanding, and I’ll answer only your first question.

I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/13391079-woocommerce-memberships-integration

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Thank you.

[Cliff]

Hi, Tracy.

Could you please specify when and where you are seeing this? In other words, what steps should I take on my own site to try to cause this error?

Thank you.

[Cliff]

Hi, Ryan.

I processed the refund for Order #1263098

I then deleted the Business-level license that was attached to 2 sites.

I issued you a brand new Personal-level license, which you can obtain from https://theeventscalendar.com/license-keys/

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi. Could you please clarify if you’re wanting all the Print Tickets text/links to not display at all?

If you only want it removed from the email, is it this email you want it removed from: https://cl.ly/081X0S460J1u ?

[Author]

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