Downgrade & Refund Request

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  • April 1, 2017 at 5:02 pm #1263099
    Ryan Clover-Owens
    Participant

    Hey there,

    I accidentally upgraded my Events Tickets Plus account to accommodate another website, only to realize I made a mistake. Can you please downgrade my account and provide a refund?

    Thanks,
    Ryan

    April 3, 2017 at 9:15 pm #1263738
    Cliff
    Member

    Hi, Ryan.

    I processed the refund for Order #1263098

    I then deleted the Business-level license that was attached to 2 sites.

    I issued you a brand new Personal-level license, which you can obtain from https://theeventscalendar.com/license-keys/

    Please let me know if you have any follow-up questions on this topic.

    April 25, 2017 at 9:35 am #1274191
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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