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Sorry this didn’t work for you, Chris.
To be clear, did you try 5.0 RC3? If yes, did you then contact FUE’s support again, at which point they stated it’s still an issue from our code?
As we are not the author of FUE, its interception of what gets sent via the wp_mail() function or the WC_Email class would be an issue for them to resolve. Sorry about you getting stuck in the middle on this. If FUE’s support has specific suggestions for our code, you can pass that on to us, they could email us directly at
, or they could even submit a pull request at https://github.com/moderntribe/event-tickets. (Note that the code for WooCommerce Tickets is in a private GitHub repository but we could grant them access if they desired it.)Great update, Johnny.
Since I’m not an expert about FUE’s inner-workings, I’m not sure why it wouldn’t work if it actually does “catch” the RSVP emails, which just uses the wp_mail() function… so FUE must be doing something to hijack/short circuit wp_mail() so as to catch them instead of sending out… but I don’t know how FUE then w0uld decide to send and when it would send if it did work.
I’m also not sure where {ticket_image} comes from in FUE’s code. Our RSVP tickets are of the tribe_rsvp_tickets custom post type, and WooCommerce tickets are of the tribe_wooticket custom post type but I believe the featured image is attached to either the actual Event or the WooCommerce Product.
As we are not the author of FUE, its interception of what gets sent via wp_mail() would be an issue for them to resolve. Sorry about you getting stuck in the middle on this. If FUE’s support has specific suggestions for our code, you can pass that on to us, they could email us directly at
, or they could even submit a pull request at https://github.com/moderntribe/event-tickets.Hi. I checked with management and this should get fixed hopefully by the end of this month. Sorry for the delay getting this one fixed sooner.
Johnny, Event Tickets does not store any history of emails sent and there isn’t a way to re-send unsent emails. You could request this as a new feature (or maybe search to see if the idea was already posted by someone else) at our plugins’ UserVoice page.
Albert at https://theeventscalendar.com/support/forums/topic/conflict-with-follow-up-emails/#post-1265167 said there’s an FUE update coming (maybe already released by now?)…
None of our plugins would disable WP’s cron. Some of our plugins’ functions use it… You might be able to benefit from a plugin like https://wordpress.org/plugins/wp-crontrol/ or https://wordpress.org/plugins/wp-cron-control/ (third-party, not guaranteed or supported by us)
Please look into things further on your end and let me know if you think I can be of further help to you.
Hi, Beth.
You can use a plugin like https://wordpress.org/plugins/wp-mail-smtp/ to help with controlling the email address that gets used. If you choose to use SMTP sending, it can do that as well.
Other alternatives include:
- https://wordpress.org/plugins/wp-mailfrom-ii/
- https://wordpress.org/plugins/custom-email-options/
- https://wordpress.org/plugins/wp-mail-logging/
(all of these are third-party, not guaranteed or supported by us)
As far as why the BCC isn’t working for you, please once again detail the entire code you’re using and where you’ve placed it.
Tiebo, I re-read our exchange and noticed exactly what you said in your last reply: that you already deactivated WPML and left it deactivated, and that you already tried those troubleshooting steps.
I visited http://koiquestion.com/events/ and see it still 404’s but http://koiquestion.com/events/community/ does not — and it redirects to http://koiquestion.com/events/community/voeg-toe, which it should.
I apologize for the duplicated reply within this thread.
Moving forward, here are my localhost site rewrite rules: https://cl.ly/3w161H3G1t1q (using the Rewrite Rules Inspector plugin)
It looks like your list of rewrite rules is missing (?:events)/?$ (from my screenshot)
If you haven’t already, I’d suggest deactivating The Events Calendar core/free plugin and re-activate it and see if that solves the issue.
If it still does not, please click the Rewrite Rules Inspector’s “Flush Rules” button.
Please let me know how this goes for you.
Chris, please reference another user’s report that this issue with FUE should soon be fixed: https://theeventscalendar.com/support/forums/topic/conflict-with-follow-up-emails/#post-1265167
You’re welcome. Feel free to share your solution here if you get it sorted out… or let me know if you don’t.
Hi, Ingo.
As of v4.4.2 of Event Tickets (ET), from Feb 9, this should have been working as you’re expecting.
I just tested on the latest versions of ET and ET+ and it’s still working as it has been from ET v4.4.2
I believe the issue here is that your WooCommerce email is customized, maybe by your theme or an add-on, in which case we cannot assist here further.
If you need some coding help, you may want to ask your own developer, the theme or add-on developer, or reference our documentation and list of known customizers.
Please let me know how this goes for you.
